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Getting help
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The Basics
- Nextcloud Server version (e.g., 29.x.x):
Nextcloud 31.0.6
- Operating system and version (e.g., Ubuntu 24.04):
(DOING cat /etc/os-release FROM nextcloud-aio-masercontainer)Alpine Linux v3.21
- Web server and version (e.g, Apache 2.4.25):
(DOING httpd -v FROM nextcloud-aio-apache)Apache/2.4.63 (Unix)
- Reverse proxy and version _(e.g. nginx 1.27.2)
(DOING caddy -v FROM dcknextcloud-aio-caddy-1)Caddy v2.9.1
- PHP version (e.g, 8.3):
(DOING php -v FROM nextcloud-aio-nextcloud)PHP 8.3.22 (cli)
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
I cancelled volume of mastercointainer and remade first setup of AIO at localhost:8080/containers page cause nextcloud-aio-nextcloud container wasn't updating php memory limit after restart and re-compose down and up even if I had already updated in the docker-compose file the env variable NEXTCLOUD-MEMORY-LIMIT
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Tailscale sidecar
Summary of the issue you are facing:
Hi all,
I have updated docker-compose in tailscale official AIO guide [here Tailscale (and Caddy as a sidecar) Reverse Proxy · nextcloud/all-in-one · Discussion #5439] adding NEXTCLOUD-MEMORY-LIMIT=2048M.
After tryng a lot with:
- docker master and child containers restarts
- docker master container compose down and up
The child container wasn’t picking up the new php memory limit (checking with php occ face:setup).
I tried deleting nextcloud_aio_mastercontainer and from localhost:8080/containers remade initialization (it gave me a new passphrase).
Now it shows an updated memory limit
BEFORE
AFTER
but it also doesn’t end its configuration:
I can clearly see from logs that Database is the blocking point cause Nextcloud has FATAL error trying to connect with oc_nextcloud user at db.
I see in config.php the dbpassword plaintext and also logged in database and tried to launch ALTER USER oc_nextcloud with PASSWORD dbpassword.
And the hash changed after (checking table pg_authid and pg_shadow on the db).
But I still get the same error. Seems like it is only a last stupid account sync issue but I run out of ideas on how to fix it.
I don’t have data which I risk to loose on resetting AIO instance, but I would like to know if that’s something that could be fixed without reset. And maybe learn something from this throubleshooting.
Thanks a lot for the support. Ask anything and will give more info. I stop here cause I don’t know what else to add relevant for this issue
Steps to replicate it (hint: details matter!):
[Not sure cause I made many trial and error in the meantime fixing something and breaking other]
- update compose file (optional)
- docker compose down
- delete nextcloud_aio_mastercontainer volume
- docker compose up -d
- docker stop nextcloud-aio-apache (to be able to login to localhost:8080 cause blocked when reverse proxying and in the meantime nextcloud.MYTAILSCALE.ts.net/settings/admin was also unreachable)
- localhost:8080/containers It sees a changed mastercontainer configuration and ask to update
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Failed to load resource: the server responded with a status of 502 ()
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
ON CONTAINER NEXTCLOUD-AIO-APACHE in Logs I see inifinte:
Waiting for Nextcloud to start...
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
/var/www/html # php occ config:list system
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "nextcloud.MYTAILSCALENET.ts.net",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"nextcloud.MYTAILSCALENET.ts.net"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "31.0.6.2",
"overwrite.cli.url": "https:\/\/nextcloud.MYTAILSCALENET.ts.net\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"updatechecker": false,
"loglevel": 2,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"updatedirectory": "\/nc-updater",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"memories.db.triggers.fcu": true,
"memories.exiftool": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/exiftool-amd64-musl",
"memories.vod.path": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/go-vod-amd64",
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"facerecognition.external_model_url": "facerecognition-model:5000",
"facerecognition.external_model_api_key": "$(cat \/mnt\/docker-aio-config\/api.key)",
"DOMAIN": "nextcloud.MYTAILSCALENET.ts.net"
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- bruteforcesettings: 4.0.0
- calendar: 5.3.3
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.1.3
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.1
- facerecognition: 0.9.70
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_fulltextsearch: 31.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- fulltextsearch: 31.0.0
- fulltextsearch_elasticsearch: 31.0.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- memories: 7.5.2
- nextcloud-aio: 0.8.0
- nextcloud_announcements: 3.0.0
- notes: 4.12.1
- notifications: 4.0.0
- notify_push: 1.1.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0-dev.1
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recognize: 9.0.1
- recommendations: 4.0.0
- related_resources: 2.0.0
- richdocuments: 8.7.1
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- spreed: 21.1.1
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- twofactor_totp: 13.0.0-dev.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- whiteboard: 1.1.2
- workflowengine: 2.13.0
Disabled:
- app_api: 5.0.2 (installed 5.0.2)
- encryption: 2.19.0
- files_external: 1.23.0
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- user_ldap: 1.22.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
