Failed to update from 17.0.2 to 18.0.3

🚧 Installation
1

Hello,

I am trying to update from 17.0.2 to 18.0.3 using the Web Installer. The problem is during the time of backup i get a 503 error. It fails to backup. When i attempt to try again, i get the message that it is still on step 3. Is there a way to fix this problem? Thank you for your assistance.

2

@ztminha

welcome to the forum and thank you for your first contribution here.
while setting up your account have you found some time to visit the following links?

NC-Guidelines

and

Community Code of Conduct – Nextcloud

they would help you finding a good way of asking questions aka opening threads here on the forum… :wink:

like your first thread lacks of several important informations… only one of which is:

… by which errormessage?

i mean we could start asking our crystal balls for a valid solution… but that just costs everyone’s time with little chances to really hit the problem… :wink:

3

hello,
would this be helpful?
i was checking the log file and during the time that i was updating i got this error
message:
begin log
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ANDpath_hash= ?' with params [1, \"8600897a5df35cc66bca521e9cd9abdc\"]:\n\nSQLSTATE[HY000]: General error: 2006 MySQL server has gone away","Code":0,"Trace":[{"file":"/home/movin15/public_html/nc/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/DBALException.php","line":169,"function":"convertException","class":"Doctrine\\DBAL\\Driver\\AbstractMySQLDriver","type":"->","args":["An exception occurred while executing 'SELECTfileid, storage, path, path_hash, parent, name, mimetype, mimepart, size, mtime,\n\t\t\t\t\t storage_mtime, encrypted, etag, permissions, checksum\n\t\t\t\tFROM oc_filecacheWHEREstorage= ? 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4

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5

at least that’s wa whole bunch of info… but hard to “read” - so if you wouldn’t mind it might be helpful if you’d mark all logs posted here from beginning to end and then use the </> icon on your editor here. that would help making all of this more readable, i hope :wink:

6

Hello,

i reformatted. Hope you don’t mind helping.

7

have you checked if your disk is full?

8

Hello,
Do you have some errors in the overview in adminsitrator settings ?

1 Like
9

Hello,

After several attempts to fix the problem the only solution i could find was to remove the 17.0.2 installation and install 18 directly. I actually tried to install 19, but I received an error message during installation that encryption (or was it decryption?) was missing.