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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 27.1.3
Operating system and version (eg, Ubuntu 20.04): Ubuntu 22.04
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.58
PHP version (eg, 7.4): PHP 8.1.26
The issue you are facing:
Nextcloud Ios app offers the possibility to use Voice Memo to record audio and upload it to Nextcloud. So far all good but the issue is that the format of the audio is m4a and Nextcloud can not play it. I tested with Audio Player and Music app also and it does not work. Also tested the audio files on another Nextcloud setup and still the same issue. I would really appreciate any feedback you might have regarding the issue. Thanks a lot!
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Record with Voice Memo from Ios nextcloud client
- Open it on Nextcloud in the browser
- Error loading file. The extension of the file is m4a
The output of your Nextcloud log in Admin > Logging:
Nothing related to this issue
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => ' *******',
'passwordsalt' => '*****',
'secret' => '*****',
'trusted_domains' =>
array (
0 => '***',
1 => '****',
),
'datadirectory' => '/var/www/data',
'dbtype' => 'mysql',
'version' => '27.1.3.2',
'overwrite.cli.url' => '****,
'htaccess.RewriteBase' => '/',
'dbname' => '****',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => '****',
'dbpassword' => '*****',
'installed' => true,
'defaultapp' => 'files',
'twofactor_enforced' => 'true',
'twofactor_enforced_groups' =>
array (
),
'twofactor_enforced_excluded_groups' =>
array (
),
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'filelocking.enabled' => 'true',
'redis' =>
array (
'host' => '/run/redis/redis-server.sock',
'port' => 0,
'timeout' => 0.0,
),
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => '****',
'mail_domain' => '*****,
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => ****',
'mail_smtpport' => '465',
'mail_smtpname' => '*****',
'mail_smtppassword' => '****',
'default_phone_region' => 'GB',
'maintenance' => false,
'theme' => '',
'loglevel' => 0,
'app_install_overwrite' =>
array (
0 => 'external',
1 => 'calendar',
),
'mysql.utf8mb4' => true,
);
The output of your Apache/nginx/system log in /var/log/____
:
Nothing related to the issue
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Nothing related to the issue