We’re working with Nextcloud as our pipeline solution for a film project and we’re currently stuggling with one of our artists who can’t connect to our Nextcloud through the client (on Windows 10) and gets the following Error:
With exactly the same link, his client wouldn’t connect, while the rest of the team has no issues at all. On his troubled machine, he can connect perfectly fine through the browser - but we need to client to sync the files constantly.
Any thoughts???
Thanks for any help,
Michael
(PS: We are students at a German Film School and the artist who can’t connect is from Costa Rica with whom we want to collaborate. The Nextcloud is hosted by our IT and I’m still waiting for their reply, but I thought maybe I’d get some advice here as this is quite urgent.)
So the client is the latest stable build, which is 2.6.4 and no, we are not using a proxy - we did however try using Cyberghost Proxy connected to Germany as well, and it did not make a difference. Exactly the same error.
Our IT just suggested us that Firewall/Antivirus might be causing the issue. We will investigate that first. Do you have experience with that or which ports need to be excluded from the firewall? We’ll just try shutting off everything, but that’s no permanent solution.
Actually, for me, removing the account and synced folders locally, then readding the account and the sync folders was enough. I didn’t have to reinstall the Client.
What was weird for me was, that when I was away from home or in my university VPN, the client synced perfectly. It was only when I was at home, that things didn’t work properly, even though I could use it through the browser. Not even a host file entry to resolve to the local IP of the server has fixed that.
