The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.5
- Operating system and version (e.g., Ubuntu 24.04):
Debian 12.10
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.63
- Reverse proxy and version _(e.g. nginx 1.27.2)
Caddy 2.10.0
- PHP version (e.g, 8.3):
8.3.21
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
NC 30
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Hello,
we have been having problems with NC lately, everything takes a long time to load, whether it is opening a folder in the web or via webdav, then moving a folder with data from one place to another, things move after a long time but there is an empty folder in the original place and countless other similar strange problems. I even made up my mind yesterday and did an update to 31.0.5 but unfortunately that didn’t help. We have about 80 users and 50 of them active in the last 24 hours. Nextcloud is in a Proxmox VM with 32 AMD EPYC 7713 cores, 64GB RAM, NVME disk for OS and containers and NVME disks for user data. If any additional data/logs/information is needed I will be happy to supply it. Any help will be appreciated.
Steps to replicate it (hint: details matter!):
-
- Sorry, i do not know how to reproduce this issue
Log entries
Nextcloud
Just a few logs, I’ll be happy to add more, it’s just a lot and I didn’t find anything interesting in them
:"Invalid token for WOPI access","exception":{},"CustomMessage":"Invalid token for WOPI access"}}
{"reqId":"EWNPe6mImRJEpCLYatQe","level":1,"time":"2025-05-28T08:55:55+00:00","remoteAddr":"127.0.0.1","user":"--","app":"richdocuments","method":"GET","url":"/index.php/apps/richdocuments/wopi/files/5759290_oci6ys2z3zqh?access_token=3Yi77QduMCPw8qUhvBScXOPhxRRHba2k&access_token_ttl=0&permission=edit","message":"Invalid token for WOPI access","userAgent":"COOLWSD HTTP Agent 24.04.13.3","version":"31.0.5.1","exception":{"Exception":"OCA\\Richdocuments\\Exceptions\\UnknownTokenException","Message":"Could not find token.","Code":0,"Trace":[{"file":"/var/www/html/custom_apps/richdocuments/lib/Middleware/WOPIMiddleware.php","line":66,"function":"getWopiForToken","class":"OCA\\Richdocuments\\Db\\WopiMapper","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/AppFramework/Middleware/MiddlewareDispatcher.php","line":73,"function":"beforeController","class":"OCA\\Richdocuments\\Middleware\\WOPIMiddleware","type":"->","args":[{"__class__":"OCA\\Richdocuments\\Controller\\WopiController"},"checkFileInfo"]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":106,"function":"beforeController","class":"OC\\AppFramework\\Middleware\\MiddlewareDispatcher","type":"->","args":[{"__class__":"OCA\\Richdocuments\\Controller\\WopiController"},"checkFileInfo"]},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Richdocuments\\Controller\\WopiController"},"checkFileInfo"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":307,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Richdocuments\\Controller\\WopiController","checkFileInfo",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"fileId":"5759290_oci6ys2z3zqh","_route":"richdocuments.wopi.checkfileinfo"}]},{"file":"/var/www/html/lib/base.php","line":1040,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/richdocuments/wopi/files/5759290_oci6ys2z3zqh"]},{"file":"/var/www/html/index.php","line":24,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/custom_apps/richdocuments/lib/Db/WopiMapper.php","Line":149,"message":"Invalid token for WOPI access","exception":{},"CustomMessage":"Invalid token for WOPI access"}}
{"reqId":"al6RetyJmaCV0gx9RlQo","level":1,"time":"2025-05-28T08:55:55+00:00","remoteAddr":"176.74.142.247","user":"jansychra","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was claimed to be parsed, but was not fully parsed by OCA\\Deck\\Notification\\Notifier [app: deck, subject: card_user_assign]","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.5.1","data":[]}
{"reqId":"isO6HkGVMaTT54bfaO1C","level":1,"time":"2025-05-28T08:53:55+00:00","remoteAddr":"176.74.142.247","user":"jansychra","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps
/notifications/api/v2/notifications","message":"Notification was claimed to be parsed, but was not fully parsed by OCA\\Deck\\Notification\\Notifier [app: deck, subject: card_user_unassign]"
,"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.5.1","data":[]}
Web Browser
Screenshot of opening random folders in UI.
Web server / Reverse Proxy
Caddy logs
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{"level":"warn","ts":1748409137.010383,"logger":"http.handlers.reverse_proxy","msg":"aborting with incomplete response","upstream":"localhost:11000","duration":0.001717247,"request":{"remote_ip":"81.19.0.62","remote_port":"48354","client_ip":"81.19.0.62","proto":"HTTP/3.0","method":"GET","host":"work.faster.cz","uri":"/custom_apps/calendar/l10n/cs.js?v=411cd5a2-11","headers":{"Accept":["*/*"],"Accept-Encoding":["gzip, deflate, br, zstd"],"Alt-Used":["work.faster.cz"],"User-Agent":["Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:138.0) Gecko/20100101 Firefox/138.0"],"Cookie":["REDACTED"],"Sec-Fetch-Mode":["no-cors"],"Sec-Gpc":["1"],"Accept-Language":["cs,en-US;q=0.7,en;q=0.3"],"Sec-Fetch-Site":["same-origin"],"X-Forwarded-For":["81.19.0.62"],"X-Forwarded-Host":["work.faster.cz"],"Via":["3.0 Caddy"],"Sec-Fetch-Dest":["script"],"Dnt":["1"],"X-Forwarded-Proto":["https"]},"tls":{"resumed":true,"version":772,"cipher_suite":4865,"proto":"h3","server_name":"work.faster.cz"}},"error":"writing: H3_REQUEST_CANCELLED"}
{"level":"warn","ts":1748409137.0103796,"logger":"http.handlers.reverse_proxy","msg":"aborting with incomplete response","upstream":"localhost:11000","duration":0.001716777,"request":{"remote_ip":"81.19.0.62","remote_port":"48354","client_ip":"81.19.0.62","proto":"HTTP/3.0","method":"GET","host":"work.faster.cz","uri":"/dist/core-unified-search.js?v=411cd5a2-11","headers":{"Accept-Language":["cs,en-US;q=0.7,en;q=0.3"],"Via":["3.0 Caddy"],"Sec-Fetch-Mode":["no-cors"],"User-Agent":["Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:138.0) Gecko/20100101 Firefox/138.0"],"Sec-Fetch-Dest":["script"],"Sec-Fetch-Site":["same-origin"],"Dnt":["1"],"X-Forwarded-Proto":["https"],"Sec-Gpc":["1"],"Accept":["*/*"],"Cookie":["REDACTED"],"X-Forwarded-Host":["work.faster.cz"],"Alt-Used":["work.faster.cz"],"Accept-Encoding":["gzip, deflate, br, zstd"],"X-Forwarded-For":["81.19.0.62"]},"tls":{"resumed":true,"version":772,"cipher_suite":4865,"proto":"h3","server_name":"work.faster.cz"}},"error":"writing: H3_REQUEST_CANCELLED"}
{"level":"warn","ts":1748413303.8095448,"logger":"http.handlers.reverse_proxy","msg":"aborting with incomplete response","upstream":"localhost:11000","duration":0.001514177,"request":{"remote_ip":"81.19.0.62","remote_port":"54937","client_ip":"81.19.0.62","proto":"HTTP/3.0","method":"GET","host":"work.faster.cz","uri":"/browser/b7ba9a23ba/l10n/uno-localizations.json","headers":{"Sec-Fetch-Site":["same-origin"],"Cookie":["REDACTED"],"X-Forwarded-Proto":["https"],"X-Forwarded-Host":["work.faster.cz"],"Dnt":["1"],"Sec-Fetch-Mode":["cors"],"User-Agent":["Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:138.0) Gecko/20100101 Firefox/138.0"],"Accept":["*/*"],"X-Forwarded-For":["81.19.0.62"],"Via":["3.0 Caddy"],"Accept-Language":["en-US,en;q=0.5"],"Sec-Fetch-Dest":["empty"],"Alt-Used":["work.faster.cz"],"Accept-Encoding":["gzip, deflate, br, zstd"]},"tls":{"resumed":false,"version":772,"cipher_suite":4865,"proto":"h3","server_name":"work.faster.cz"}},"error":"writing: H3_REQUEST_CANCELLED"}
{"level":"warn","ts":1748422793.7497492,"logger":"http.handlers.reverse_proxy","msg":"aborting with incomplete response","upstream":"localhost:11000","duration":0.1143928,"request":{"remote_ip":"81.19.0.62","remote_port":"34569","client_ip":"81.19.0.62","proto":"HTTP/3.0","method":"GET","host":"work.faster.cz","uri":"/apps/activity/js/preload-helper-CfzTJz-5.chunk.mjs.map","headers":{"Sec-Fetch-Mode":["no-cors"],"Sec-Fetch-Site":["same-origin"],"User-Agent":["Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36"],"Cookie":["REDACTED"],"Priority":["u=4, i"],"Accept-Language":["cs-CZ,cs;q=0.9"],"Pragma":["no-cache"],"Via":["3.0 Caddy"],"Cache-Control":["no-cache"],"Sec-Fetch-Dest":["empty"],"Accept-Encoding":["gzip, deflate, br, zstd"],"X-Forwarded-For":["81.19.0.62"],"X-Forwarded-Proto":["https"],"X-Forwarded-Host":["work.faster.cz"]},"tls":{"resumed":true,"version":772,"cipher_suite":4865,"proto":"h3","server_name":"work.faster.cz"}},"error":"writing: H3_REQUEST_CANCELLED"}
{"level":"warn","ts":1748422793.7506092,"logger":"http.handlers.reverse_proxy","msg":"aborting with incomplete response","upstream":"localhost:11000","duration":0.114862037,"request":{"remote_ip":"81.19.0.62","remote_port":"34569","client_ip":"81.19.0.62","proto":"HTTP/3.0","method":"GET","host":"work.faster.cz","uri":"/apps/activity/js/_commonjsHelpers-BdswosdL.chunk.mjs.map","headers":{"Pragma":["no-cache"],"Sec-Fetch-Site":["same-origin"],"Priority":["u=4, i"],"Cache-Control":["no-cache"],"X-Forwarded-Proto":["https"],"X-Forwarded-Host":["work.faster.cz"],"Cookie":["REDACTED"],"Sec-Fetch-Dest":["empty"],"User-Agent":["Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36"],"Sec-Fetch-Mode":["no-cors"],"X-Forwarded-For":["81.19.0.62"],"Via":["3.0 Caddy"],"Accept-Encoding":["gzip, deflate, br, zstd"],"Accept-Language":["cs-CZ,cs;q=0.9"]},"tls":{"resumed":true,"version":772,"cipher_suite":4865,"proto":"h3","server_name":"work.faster.cz"}},"error":"writing: H3_REQUEST_CANCELLED"}
{"level":"warn","ts":1748422793.7529721,"logger":"http.handlers.reverse_proxy","msg":"aborting with incomplete response","upstream":"localhost:11000","duration":0.116256049,"request":{"remote_ip":"81.19.0.62","remote_port":"34569","client_ip":"81.19.0.62","proto":"HTTP/3.0","method":"GET","host":"work.faster.cz","uri":"/apps/activity/js/translation-CD_FiYBO-CsihNwbo.chunk.mjs.map","headers":{"Cookie":["REDACTED"],"X-Forwarded-For":["81.19.0.62"],"X-Forwarded-Proto":["https"],"X-Forwarded-Host":["work.faster.cz"],"User-Agent":["Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36"],"Accept-Encoding":["gzip, deflate, br, zstd"],"Accept-Language":["cs-CZ,cs;q=0.9"],"Sec-Fetch-Mode":["no-cors"],"Priority":["u=4, i"],"Via":["3.0 Caddy"],"Sec-Fetch-Dest":["empty"],"Cache-Control":["no-cache"],"Pragma":["no-cache"],"Sec-Fetch-Site":["same-origin"]},"tls":{"resumed":true,"version":772,"cipher_suite":4865,"proto":"h3","server_name":"work.faster.cz"}},"error":"writing: H3_REQUEST_CANCELLED"}
{"level":"warn","ts":1748422793.7622297,"logger":"http.handlers.reverse_proxy","msg":"aborting with incomplete response","upstream":"localhost:11000","duration":0.118580964,"request":{"remote_ip":"81.19.0.62","remote_port":"34569","client_ip":"81.19.0.62","proto":"HTTP/3.0","method":"GET","host":"work.faster.cz","uri":"/custom_apps/bookmarks/js/bookmarks-references.js.map?v=fa69c36421929ea9cbad","headers":{"X-Forwarded-For":["81.19.0.62"],"Via":["3.0 Caddy"],"Cache-Control":["no-cache"],"Sec-Fetch-Site":["same-origin"],"Pragma":["no-cache"],"Sec-Fetch-Mode":["no-cors"],"Accept-Encoding":["gzip, deflate, br, zstd"],"X-Forwarded-Proto":["https"],"X-Forwarded-Host":["work.faster.cz"],"Cookie":["REDACTED"],"Priority":["u=4, i"],"Sec-Fetch-Dest":["empty"],"User-Agent":["Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36"],"Accept-Language":["cs-CZ,cs;q=0.9"]},"tls":{"resumed":true,"version":772,"cipher_suite":4865,"proto":"h3","server_name":"work.faster.cz"}},"error":"writing: H3_REQUEST_CANCELLED"}
Configuration
Nextcloud
occ config:list system
{
"system": {
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "work.faster.cz",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"work.faster.cz"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "31.0.5.1",
"overwrite.cli.url": "https:\/\/work.faster.cz\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"loglevel": 1,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": "10485760",
"skeletondirectory": "",
"lost_password_link": "disabled",
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": "2048",
"preview_max_y": "2048",
"jpeg_quality": "60",
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": "30",
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"htaccess.RewriteBase": "\/",
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"allow_local_remote_servers": true,
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"allow_user_to_change_display_name": false,
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"updatedirectory": "\/nc-updater",
"twofactor_enforced": "true",
"twofactor_enforced_groups": [],
"twofactor_enforced_excluded_groups": [],
"onlyoffice": {
"jwt_secret": "***REMOVED SENSITIVE VALUE***",
"jwt_header": "AuthorizationJwt"
},
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"davstorage.request_timeout": 3600,
"dbpersistent": false,
"appsallowlist": false,
"no_unsupported_browser_warning": "true",
"maintenance_window_start": 100,
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"default_phone_region": "CZ",
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"data-fingerprint": "b89f23100c6059bba95951dac41ab3d2",
"app_install_overwrite": [
"sharelisting",
"nextcloud-aio",
"workspace"
],
"forbidden_filename_basenames": [
"con",
"prn",
"aux",
"nul",
"com0",
"com1",
"com2",
"com3",
"com4",
"com5",
"com6",
"com7",
"com8",
"com9",
"com\u00b9",
"com\u00b2",
"com\u00b3",
"lpt0",
"lpt1",
"lpt2",
"lpt3",
"lpt4",
"lpt5",
"lpt6",
"lpt7",
"lpt8",
"lpt9",
"lpt\u00b9",
"lpt\u00b2",
"lpt\u00b3"
],
"forbidden_filename_characters": [
"<",
">",
":",
"\"",
"|",
"?",
"*",
"\\",
"\/"
],
"forbidden_filename_extensions": [
" ",
".",
".filepart",
".part"
],
"DOMAIN": "work.faster.cz"
}
}
Apps
occ app:list
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- appointments: 2.4.4
- bookmarks: 15.1.0
- bruteforcesettings: 4.0.0
- calendar: 5.2.4
- cfg_share_links: 7.0.1
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.1.1
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.1
- drawio: 3.1.0
- end_to_end_encryption: 1.17.0
- external: 6.0.2
- federatedfilesharing: 1.21.0
- files: 2.3.1
- files_accesscontrol: 2.0.0
- files_antivirus: 6.0.2
- files_downloadlimit: 4.0.0
- files_fulltextsearch: 31.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- forms: 5.1.0
- fulltextsearch: 31.0.0
- fulltextsearch_elasticsearch: 31.0.0
- groupfolders: 19.0.4
- impersonate: 2.0.0
- integration_mattermost: 2.1.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- mail: 5.1.1
- nextcloud-aio: 0.7.0
- notes: 4.12.0
- notifications: 4.0.0
- notify_push: 1.1.0
- oauth2: 1.19.1
- photos: 4.0.0-dev.1
- previewgenerator: 5.8.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- richdocuments: 8.6.5
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- sharelisting: 1.2.0
- support: 3.0.0
- suspicious_login: 9.0.1
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- theming_customcss: 1.18.0
- twofactor_backupcodes: 1.20.0
- twofactor_totp: 13.0.0-dev.0
- updatenotification: 1.21.0
- user_ldap: 1.22.0
- user_oidc: 7.2.0
- viewer: 4.0.0
- whiteboard: 1.0.5
- workflowengine: 2.13.0
- workspace: 4.0.3
Disabled:
- app_api: 5.0.2 (installed 4.0.5)
- encryption: 2.19.0 (installed 2.15.0)
- federation: 1.21.0 (installed 1.20.0)
- files_external: 1.23.0 (installed 1.19.0)
- firstrunwizard: 4.0.0 (installed 2.17.0)
- nextcloud_announcements: 3.0.0 (installed 1.17.0)
- password_policy: 3.0.0 (installed 2.0.0)
- privacy: 3.0.0 (installed 2.0.0)
- survey_client: 3.0.0 (installed 1.16.0)
- systemtags: 1.21.1 (installed 1.20.0)
- twofactor_nextcloud_notification: 5.0.0
- user_status: 1.11.0 (installed 1.8.1)
- weather_status: 1.11.0 (installed 1.8.0)
- webhook_listeners: 1.2.0 (installed 1.1.0-dev)
