External storage with failovercluster disk

ℹ️ Support
, , , ,
1

The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    30.0.1
  • Operating system and version (e.g., Ubuntu 24.04):
    Ubuntu 24.04
  • Web server and version (e.g, Apache 2.4.25):
    Apache/2.4.58
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    /
  • PHP version (e.g, 8.3):
    8.3.6
  • Is this the first time you’ve seen this error? (Yes / No):
    Since trying to get this server configured, been on this for 3 months!
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    Not sure I think bare metal
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    No

Summary of the issue you are facing:

When creating an external smb connection, it all works, folder and files show up. But when trying to download this file. it gives an error “can’t download”.
This seems to only be an issue when connecting to a failoverclusterdisk.
We currently have a nextcloud version 2025 running that does NOT have this issue.
So there must be a way to get this to work.

Steps to replicate it (hint: details matter!):

  1. Connect external storage to a failoverclusterdisk
  2. Login as user and go to the share: press download → error appears.

image
image341×110 4.2 KB

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

{"reqId":"MY13g3az0P12f6ag5bmM","level":3,"time":"2025-04-16T09:29:01+00:00","remoteAddr":"192.168.30.109","user":"01A3591D-0F75-4B12-B422-9CE2FAAAD9D0","app":"webdav","method":"GET","url":"/remote.php/dav/files/01A3591D-0F75-4B12-B422-9CE2FAAAD9D0/TestE/IT%20werken%20winkels.xlsx","message":"Kan het bestand niet openen","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36 Edg/135.0.0.0","version":"30.0.1.2","exception":{"Exception":"Sabre\\DAV\\Exception\\ServiceUnavailable","Message":"Kan het bestand niet openen","Code":0,"Trace":[{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":85,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Server.php","line":43,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":370,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":19,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":146,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","Line":463,"message":"Kan het bestand niet openen","exception":[],"CustomMessage":"Kan het bestand niet openen"},"id":"67ff7e3d0b55b"}

#### Web Browser

If the problem is related to the Web interface, open your browser inspector *Console* and *Network* tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

Pressing download button doesn’t show anything here

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:


127.0.0.1 - - [16/Apr/2025:00:35:01 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6888 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:35:01 +0000] "GET /apps/richdocumentscode/proxy.php?status HTTP/1.1" 200 5884 "-" "Nextcloud Server Crawler"
127.0.0.1 - - [16/Apr/2025:00:35:01 +0000] "GET /apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 6323 "-" "Nextcloud Server Crawler"
127.0.0.1 - - [16/Apr/2025:00:35:01 +0000] "GET /apps/richdocumentscode/proxy.php?status HTTP/1.1" 200 5884 "-" "Nextcloud Server Crawler"
127.0.0.1 - - [16/Apr/2025:00:35:01 +0000] "GET /apps/richdocumentscode/proxy.php?req=/hosting/discovery HTTP/1.1" 200 8038 "-" "Nextcloud Server Crawler"
127.0.0.1 - - [16/Apr/2025:00:36:01 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6894 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:37:01 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6890 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:38:01 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6886 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:39:01 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6890 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:40:01 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6886 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:41:01 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6882 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:42:01 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6898 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:43:01 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6890 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:44:02 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6892 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:45:02 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6898 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:46:02 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6888 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:47:02 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6894 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:48:02 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6890 "-" "COOLWSD HTTP Agent 24.04.13.2"
127.0.0.1 - - [16/Apr/2025:00:49:02 +0000] "GET /apps/richdocuments/settings/fonts.json HTTP/1.1" 304 6886 "-" "COOLWSD HTTP Agent 24.04.13.2"



### Configuration
 
#### Nextcloud

The output of `occ config:list system` or similar is best, but, if not possible, the contents of your `config.php` file from `/path/to/nextcloud` is fine (make sure to remove any identifiable information!):

{
“system”: {
“instanceid”: “REMOVED SENSITIVE VALUE”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“REMOVED SENSITIVE VALUE”
],
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “mysql”,
“skeletondirectory”: “”,
“maintenance_window_start”: 1,
“version”: “30.0.1.2”,
“overwrite.cli.url”: “https://REMOVED SENSITIVE VALUE”,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbport”: “”,
“dbtableprefix”: “oc_”,
“mysql.utf8mb4”: true,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“installed”: true,
“ldapProviderFactory”: “OCA\User_LDAP\LDAPProviderFactory”,
“maintenance”: false,
“session_keepalive”: false,
“default_phone_region”: “BE”,
“session_lifetime”: 3600,
“memcache.local”: “\OC\Memcache\APCu”,
“memcache.distributed”: “\OC\Memcache\Redis”,
“memcache.locking”: “\OC\Memcache\Redis”,
“redis”: {
“host”: “REMOVED SENSITIVE VALUE”,
“port”: 6379,
“timeout”: 0
},
“remember_login_cookie_lifetime”: 0,
“defaultapp”: “files”
}
}

Apps

The output of occ app:list (if possible).

Enabled:

  • activity: 3.0.0
  • app_api: 4.0.0
  • bruteforcesettings: 3.0.0
  • calendar: 5.1.3
  • circles: 30.0.0-dev
  • cloud_federation_api: 1.13.0
  • comments: 1.20.1
  • contacts: 7.0.4
  • contactsinteraction: 1.11.0
  • dashboard: 7.10.0
  • dav: 1.31.1
  • federatedfilesharing: 1.20.0
  • federation: 1.20.0
  • files: 2.2.0
  • files_downloadlimit: 3.0.0
  • files_external: 1.22.0
  • files_pdfviewer: 3.0.0
  • files_reminders: 1.3.0
  • files_sharing: 1.22.0
  • files_trashbin: 1.20.1
  • files_versions: 1.23.0
  • firstrunwizard: 3.0.0
  • logreader: 3.0.0
  • lookup_server_connector: 1.18.0
  • nextcloud_announcements: 2.0.0
  • notes: 4.11.0
  • notifications: 3.0.0
  • oauth2: 1.18.1
  • password_policy: 2.0.0
  • photos: 3.0.2
  • privacy: 2.0.0
  • provisioning_api: 1.20.0
  • recommendations: 3.0.0
  • related_resources: 1.5.0
  • richdocuments: 8.5.6
  • richdocumentscode: 24.4.1302
  • serverinfo: 2.0.0
  • settings: 1.13.0
  • sharebymail: 1.20.0
  • spreed: 20.1.5
  • support: 2.0.0
  • survey_client: 2.0.0
  • systemtags: 1.20.0
  • text: 4.1.0
  • theming: 2.5.0
  • twofactor_backupcodes: 1.19.0
  • updatenotification: 1.20.0
  • user_ldap: 1.21.0
  • user_status: 1.10.0
  • viewer: 3.0.0
  • weather_status: 1.10.0
  • webhook_listeners: 1.1.0-dev
  • workflowengine: 2.12.0
    Disabled:
  • admin_audit: 1.20.0
  • encryption: 2.18.0
  • suspicious_login: 8.0.0
  • twofactor_nextcloud_notification: 4.0.0
  • twofactor_totp: 12.0.0-dev

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
  • If screenshots are useful, feel free to include them.
    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.