Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 28
Operating system and version (eg, Ubuntu 20.04): ubuntu 22
Apache or nginx version (eg, Apache 2.4.25): apache_2.4.5.2
PHP version (eg, 7.4): 8.3.3
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Fresh Install
- Connect smb external storage to windows share using AD credentials
The output of your Nextcloud log in Admin > Logging:
Avertissement no app in context
StorageAuthException Storage unauthorized.
External storage not available: Storage unauthorized.
13 mars 2024, 20:47:06
Erreur no app in context
ConnectionRefusedException Error while getting file info
Error while getting file info
13 mars 2024, 20:47:06
Avertissement no app in context
StorageAuthException Storage unauthorized.
External storage not available: Storage unauthorized.
13 mars 2024, 20:47:05
Erreur no app in context
ConnectionRefusedException Error while getting file info
Error while getting file info
13 mars 2024, 20:47:05
Avertissement no app in context
StorageAuthException Storage unauthorized. Unknown error
External storage not available: Storage unauthorized. Unknown error
13 mars 2024, 20:47:04
Erreur no app in context
ConnectException Unknown error
Error while getting file info
13 mars 2024, 20:47:04
Avertissement no app in context
StorageAuthException Storage unauthorized.
External storage not available: Storage unauthorized.
13 mars 2024, 20:47:04
Erreur no app in context
ConnectionRefusedException Error while getting file info
Error while getting file info
13 mars 2024, 20:47:04
Avertissement no app in context
StorageAuthException Storage unauthorized.
External storage not available: Storage unauthorized.
13 mars 2024, 20:47:04
Erreur no app in context
ConnectionRefusedException Error while getting file info
Error while getting file info
13 mars 2024, 20:47:04
Avertissement no app in context
StorageAuthException Storage unauthorized.
External storage not available: Storage unauthorized.
13 mars 2024, 20:47:04
Erreur no app in context
ConnectionRefusedException Error while getting file info
Error while getting file info
13 mars 2024, 20:47:04
Avertissement no app in context
StorageAuthException Storage unauthorized. Unknown error
External storage not available: Storage unauthorized. Unknown error
13 mars 2024, 20:47:04
Erreur no app in context
ConnectException Unknown error
Error while getting file info
13 mars 2024, 20:47:04
Avertissement no app in context
StorageAuthException Storage unauthorized.
External storage not available: Storage unauthorized.
13 mars 2024, 20:47:03
Erreur no app in context
ConnectionRefusedException Error while getting file info
Error while getting file info
13 mars 2024, 20:47:03
Avertissement no app in context
StorageAuthException Storage unauthorized. Unknown error
External storage not available: Storage unauthorized. Unknown error
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
root@nextcloud:~# cat /var/www/nextcloud/config/config.php
<?php
$CONFIG = array (
'instanceid' => 'xxxxxxxxxxxxxxxxxxxx',
'passwordsalt' => 'xxxxxxxxxxxxxxxxxxxxxxxx',
'secret' => 'xxxxxxxxxxxxxxxxxxxxxxxxxxx',
'trusted_domains' =>
array (
0 => 'cloud.danobat.fr',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '28.0.3.2',
'overwrite.cli.url' => 'https://192.168.10.105',
'dbname' => 'xxxxxxxxxxxxx',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'xxxxxxxxxxxx',
'dbpassword' => 'xxxxxxxxxxxxxxxxx',
'installed' => true,
'default_phone_region' => 'FR',
'htaccess.RewriteBase' => '/',
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'trashbin_retention_obligation' => 'auto, 15',
'filelocking.enabled' => 'true',
'redis' =>
array (
'host' => '/var/run/redis/redis-server.sock',
'port' => '0',
'timeout' => '0.0',
),
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'app_install_overwrite' =>
array (
0 => 'ransomware_protection',
),
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_smtphost' => 'xxxxxxxxxxxxxxxxxx',
'mail_smtpport' => '587',
'mail_smtpauth' => 1,
'mail_smtpname' => 'xxxxxxxxxxxxxxxxxxx',
'mail_smtppassword' => 'xxxxxxxxxxxxx',
'defaultapp' => '',
)
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
File":"/var/www/nextcloud/apps/files_external/3rdparty/icewind/smb/src/Wrapped/Connection.php","Line":57},"message":"External storage not available: Storage unauthorized. ","exception":{},"CustomMessage":"External storage not available: Storage unauthorized. "}}