Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 28.0.1.1
Operating system and version (eg, Ubuntu 20.04): 22.04.1 Ubuntu
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.52 (Ubuntu)
PHP version (eg, 7.4): 8.1.27
The issue you are facing:
First, sorry for my english, I’m French … 
It’s the second time that this happens to my nextcloud and only for one user (already the same one, Alfred)…
First time, it was in nextcloud 27.1.3.2 - I made 2 upgrades before it happens again (27.1.4.1 and 28.0.0.11 )
everything seems to work fine, he Just can’t access to the bin and versions using the web, acces through client is ok , but when I’m looking for the files I 've got that
moi@ubuntu:/var/www/data/log$ ls -l /var/www/data/albert
ls: impossible d'accéder à '/var/www/data/albert/files_trashbin': La structure a besoin d'un nettoyage
ls: impossible d'accéder à '/var/www/data/albert/files_versions': La structure a besoin d'un nettoyage
total 16
drwxrwxr-- 2 www-data www-data 4096 nov. 23 2021 cache
drwxrwxr-- 10 www-data www-data 4096 déc. 20 15:36 files
drwxrwxr-- 2 www-data www-data 4096 nov. 16 2019 files_external
d????????? ? ? ? ? ? files_trashbin
d????????? ? ? ? ? ? files_versions
drwxrwxr-- 2 www-data www-data 4096 déc. 9 14:54 uploads
moi@ubuntu:/var/www/data/log$ ls -l /var/www/data/franck
total 32
drwxrwxr-- 2 www-data www-data 4096 oct. 23 2022 cache
drwxrwxr-- 59 www-data www-data 12288 janv. 21 12:11 files
drwxrwxr-- 2 www-data www-data 4096 nov. 16 2019 files_external
drwxr-xr-x 5 www-data www-data 4096 oct. 2 12:44 files_trashbin
drwxr-xr-x 11 www-data www-data 4096 févr. 2 13:00 files_versions
drwxrwxr-- 2 www-data www-data 4096 janv. 19 12:50 uploads
I have to make a fsk , a lot of inode errors like
Le décompte des i-noeuds libres est erroné pour le groupe n°5936 (7944, décompté=7947).
after fsck everything turns ok …
Strang think is that is only for that user (I’ve got 9 users) and he’s far from being the most “intensive” one
He uses nexcloud client on a mac (like some others users), last version …
Do you think it can be a client side problem ? an idea of what I can do ?
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
it’s empty !!
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'trusted_proxies' =>
array (
0 => '127.0.1.1',
1 => 'xx.xx.xx.xx',
),
'forwarded_for_headers' =>
array (
0 => 'HTTP_X_FORWARDED_FOR',
),
'instanceid' => 'xxxxxxxxxxx',
'passwordsalt' => 'xxxxxxxxxxxxxx',
'secret' => 'xxxxxxxxxxxx',
'trusted_domains' =>
array (
0 => 'xx.xxxx',
),
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'filelocking.enabled' => 'true',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
),
'activity_expire_days' => 7,
'datadirectory' => '/var/www/data',
'forcessl' => 'true',
'default_language' => 'fr',
'defaultapp' => 'file',
'htaccess.RewriteBase' => '/',
'dbtype' => 'mysql',
'version' => '28.0.1.1',
'dbname' => 'dbase',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'xxx',
'dbpassword' => 'xxxxxxx',
'logtimezone' => 'UTC',
'log_rotate_size' => 10240,
'installed' => true,
'mail_from_address' => 'xxxx',
'mail_smtpmode' => 'smtp',
'mail_domain' => 'xxxxxx',
'loglevel' => 3,
'mail_smtpauth' => 1,
'mail_smtphost' => 'xxxxxxxxx',
'mail_smtpport' => '465',
'mail_smtpname' => 'xxxxxxxx',
'mail_smtppassword' => 'xxxxxxxxx',
'mail_smtpsecure' => 'ssl',
'trashbin_retention_obligation' => '30, 60',
'enable_previews' => true,
'session_lifetime' => 600,
'session_keepalive' => false,
'auto_logout' => true,
'remember_login_cookie_lifetime' => 10800,
'default_phone_region' => 'FR',
'default_locale' => 'fr_FR',
'maintenance' => false,
'versions_retention_obligation' => 'auto, 180',
'updater.release.channel' => 'stable',
'mail_smtpauthtype' => 'LOGIN',
1 => 'opcache.validate_timestamps = 0',
2 => 'opcache.jit = 1255',
3 => 'opcache.jit_buffer_size = 128M',
'preview_max_x' => 1024,
'preview_max_y' => 1024,
'preview_max_scale_factor' => 1,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\PNG',
1 => 'OC\\Preview\\JPEG',
2 => 'OC\\Preview\\GIF',
3 => 'OC\\Preview\\SVG',
4 => 'OC\\Preview\\HEIC',
5 => 'OC\\Preview\\BMP',
6 => 'OC\\Preview\\XBitmap',
7 => 'OC\\Preview\\MP3',
8 => 'OC\\Preview\\TXT',
9 => 'OC\\Preview\\MarkDown',
10 => 'OC\\Preview\\OpenDocument',
11 => 'OC\\Preview\\Krita',
12 => 'OC\\Preview\\MOV',
13 => 'OC\\Preview\\MP4',
14 => 'OC\\Preview\\OpenDocument',
15 => 'OC\\Preview\\PDF',
),
'mysql.utf8mb4' => true,
'simpleSignUpLink.shown' => false,
'tempdirectory' => '/tmp',
'app_install_overwrite' =>
array (
0 => 'tasks',
1 => 'calendar',
),
'data-fingerprint' => 'xxxxxxxxxxxx',
'overwrite.cli.url' => 'https://xxxxxxxxxx',
'overwriteprotocol' => 'https',
'theme' => '',
);
The output of your Apache/nginx/system log in /var/log/____:
no error
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
it's empty !
