Expired / time out from web gui after a period of time

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 29.0.5): 29.0.2
Operating system and version (eg, Ubuntu 24.04):24.04 LTS
Apache or nginx version (eg, Apache 2.4.25): not sure
PHP version (eg, 8.3): not sure

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): N

Steps to replicate it:

  1. Login to nextcloud GUI
  2. The login will never expired

The output of your Nextcloud log in Admin > Logging:


not sure

![image|690x484](upload://czSX6VXAnP33i5nMAVCRtFbYt5C.jpeg)


The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!):

not sure


The output of your Apache/nginx/system log in `/var/log/____`:

not sure



Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

not sure

Please read this post. Maybe it helps you.

Thanks @devnull.

I am unable to locate this config.php file.

Please advise if you can jump into a call or remote section to resolve this.

Thanks.

I think it is /path/to/nextcloud/config/config.php.

Hi @devnull ,

I cannot find any nextcloud folder from my end.

Possible to arrange a call with me?

Thanks.

Normally you can not find it in your Home Directory. Normally it is installed e.g. in /var/www/html/nextcloud for user www-data. You can access it with user root or sudo.

You can find the path in your Nextcloud log:

Hi @devnull ,

I am still unable to locate the file by sudo nor root command to /va/www/htlm/nextcloud path.

Nextcloud

Thanks.

Try to understand how commands are structured. sudo is there to execute something in this case as root and you forgot the command itself. You do not need sudo for only read.

cd /var/www/html/nextcloud/config
cat config.php

(change dir (cd) to the config dir and list the file (cat) with normal user (not root, not webserver user www-data)

You should greatly improve your Linux knowledge, as you will be able to find a solution to future problems and avoid losing data.

You should also be able to switch to it in your graphical file explorer. Practise more with the command line. You will need it one day.

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Hi @devnull ,

Can we jump into a call to discuss this?

Join the meeting now

Hopefully you can assist me on this. There is dateline for this project for me to meet.

Thanks.

No, that is not possible.

But just as you can buy licences for Microsoft 365 or Microsoft Teams, you can also get a Managed Nextcloud on the Internet. This is available from 5 euros per month for any number of users. Nextcloud Talk for video conferencing or Nextcloud Office for Office may cost extra.

Hi @devnull ,

May I know what is the reason on it?

Thanks.

Because I never do that. It’s not because of Microsoft Teams either. There are plenty of free of charge alternatives such as Jitsi, BigBlueButton, eduMEET, OpenTalk and Nextcloud Talk.

Meaning you will able to assist by official reply?

No. I am a normal forum participant and not an employee of Nextcloud GmbH, for example. But you won’t get any help from them either without a licence.

This forum is a community forum, as is often the case with free software. There are enough companies that offer Nextcloud or Linux support.

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Understand, are you able to guide me through via here?

Which graphical file manager (see your screenshot above) are you using? Maybe you can use it with administrator rights. Then you can enter “/” at the top instead of “/home”, for example, and search for the correct folder and the config.php file there.

All in all, however, this is difficult without Linux knowledge. At some point, your Nextcloud will break down completely and then you won’t be able to repair it. Perhaps a Managed Nextcloud on the Internet would be better. I mean, you don’t administer Microsoft Teams, i.e. the Microsoft servers on the Internet, do you? And Microsoft Teams is only about a few conversations and not about important data.

The nextcloud is running on ubuntu vm. The screenshot is the files manager in ubuntu vm. The account i login is the root user named as ubuntu.

This nextcloud will be running on internet and public facing in future.

The ms teams is actually creating for me to discuss with you via call. Nothing to do with the microsoft services.

Maybe start first mit / (top folder) and then search the folders. Maybe the name differs.

Hi @devnull ,

Refer to the attached image.

Is it the one?

Thanks.

How, precisely, did you install Nextcloud Server?

Your questions are a bit baffling. Not because there is anything wrong with learning, but to install Nextcloud Server you’d generally have a fair idea of where you installed it on your system. So it’s challenging for us to answer these questions since we didn’t perform the installation.

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