Existing Snap install now just shows Apache default page


Hello all, I installed the Nextcloud Snap onto a Ubuntu 16.04 server about a month ago and everything was working fine till yesterday. Our router crashed and now when I go to the url I only see the default Apache page.

This is from the snap info nextcloud

name:      nextcloud
summary:   Nextcloud Server - A safe home for all your data
publisher: nextcloud
contact:   https://github.com/nextcloud/nextcloud-snap
license:   unknown
description: |
  Access, share and protect your files, calendars, contacts, communication and
  more at home and in your enterprise.
  - nextcloud.disable-https
  - nextcloud.enable-https
  - nextcloud.manual-install
  - nextcloud.mysql-client
  - nextcloud.mysqldump
  - nextcloud.occ
  nextcloud.apache:         simple, enabled, inactive
  nextcloud.mdns-publisher: simple, enabled, active
  nextcloud.mysql:          simple, enabled, active
  nextcloud.nextcloud-cron: simple, enabled, active
  nextcloud.php-fpm:        simple, enabled, active
  nextcloud.redis-server:   simple, enabled, active
  nextcloud.renew-certs:    simple, enabled, active
snap-id:   njObIbGQEaVx1H4nyWxchk1i8opy4h54
tracking:  stable
refreshed: 2018-05-08T14:49:52-04:00
installed:      13.0.2snap1       (6916) 205MB -
  stable:       13.0.2snap1       (6916) 205MB -
  candidate:    ↑
  beta:         13.0.2snap1       (7235) 205MB -
  edge:         master-2018-05-25 (7225) 204MB -
  11/stable:    11.0.8snap1       (6942) 202MB -
  11/candidate: ↑
  11/beta:      ↑
  11/edge:      ↑
  12/stable:    12.0.7snap1       (6949) 205MB -
  12/candidate: ↑
  12/beta:      ↑
  12/edge:      12-2018-05-25     (7224) 205MB -
  13/stable:    13.0.2snap1       (6916) 205MB -
  13/candidate: ↑
  13/beta:      ↑
  13/edge:      13-2018-05-25     (7218) 205MB -

I am still able to ssh into the server. Any suggestions for fixing this? Let me know what other information would be useful.


Oh I’m an idiot. I had Apache separately installed and that was interfering with the Snap.

1 Like

I recently got this same problem. This seems to have occurred after running apt-get update or apt-get upgrade or apt-get dist-upgrade.

I’m running nextcloud snap on Ubuntu 18.04. Updates installed on 15 May 2019.

I have no idea what must have changed or broken. I tried another suggestion to a2dissite 000-default.conf but that didn’t fix anything either.

Really at a loss here and not finding any information searching the web.


OK, my issue seems to have been similar to mirdaki.

I followed this: Nextcloud not working after reboot ubuntu

I typed this into my terminal “sudo service apache2 stop” and instantly my Nextcloud came back.

So the question is what has happened during the apt-get update or apt-get upgrade or apt-get dist-upgrade that did something with Apache? Did it install another instance somehow?

I’m pretty new at all this stuff so I’m wondering if I need to remove something from my server? How to prevent this going forward?