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Getting help
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- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.05
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04
- Web server and version (e.g, Apache 2.4.25):
replace me
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
replace me
- Is this the first time you’ve seen this error? (Yes / No):
replace me
- When did this problem seem to first start?
long ago
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
[logs are clogged by exceptions from passwords app]
Steps to replicate it (hint: details matter!):
- I do not know. Seems to happen all the time. I even exported and reimported my passwords
Log entries
[PHP] Fehler: file_get_contents(/mnt/ncdata/appdata_oc3affwtw3qo/passwords/passwordsCache/ae9.json.gz): Failed to open stream: No such file or directory at /var/www/html/lib/private/Files/Storage/Local.php#294
von ? von – um 17.06.2025, 04:34:37
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
{"reqId":"XYk4iEotRgkpieQTjDMl","level":4,"time":"2025-06-17T02:34:40+00:00","remoteAddr":"","user":"--","app":"passwords","method":"","url":"--","message":"Could not create path \"/appdata_oc3affwtw3qo/passwords/passwordsCache/7ad.json.gz\"","userAgent":"--","version":"31.0.5.1","exception":{"Exception":"OCP\\Files\\NotPermittedException","Message":"Could not create path \"/appdata_oc3affwtw3qo/passwords/passwordsCache/7ad.json.gz\"","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Files/SimpleFS/NewSimpleFile.php","line":103,"function":"newFile","class":"OC\\Files\\Node\\Folder","type":"->","args":["7ad.json.gz",null]},{"file":"/var/www/html/custom_apps/passwords/lib/Services/FileCacheService.php","line":240,"function":"putContent","class":"OC\\Files\\SimpleFS\\NewSimpleFile","type":"->","args":[null]},{"file":"/var/www/html/custom_apps/passwords/lib/Provider/SecurityCheck/AbstractSecurityCheckProvider.php","line":158,"function":"putFile","class":"OCA\\Passwords\\Services\\FileCacheService","type":"->","args":["7ad.json.gz",null]},{"file":"/var/www/html/custom_apps/passwords/lib/Provider/SecurityCheck/HaveIBeenPwnedProvider.php","line":134,"function":"writePasswordsFile","class":"OCA\\Passwords\\Provider\\SecurityCheck\\AbstractSecurityCheckProvider","type":"->","args":["7ad7d",["7ad7d0035504e1768342cab41d260e21ee373208","7ad7d005f01e6e6dbc45db6320a16bd03ea5ca22","7ad7d017fa6a83457b0852b4dd0d6c0f9fc0ddb7","7ad7d0181c5e3f5e27515aac57e1fd95f2413c15","7ad7d023aa63d5ad63bd649c0da5c17037ff240c","And 1266 more entries, set log level to debug to see all entries"]]},{"file":"/var/www/html/custom_apps/passwords/lib/Provider/SecurityCheck/HaveIBeenPwnedProvider.php","line":186,"function":"addHashToLocalDb","class":"OCA\\Passwords\\Provider\\SecurityCheck\\HaveIBeenPwnedProvider","type":"->","args":["7ad7d",["7ad7d0035504e1768342cab41d260e21ee373208","7ad7d005f01e6e6dbc45db6320a16bd03ea5ca22","7ad7d017fa6a83457b0852b4dd0d6c0f9fc0ddb7","7ad7d0181c5e3f5e27515aac57e1fd95f2413c15","7ad7d023aa63d5ad63bd649c0da5c17037ff240c","And 1266 more entries, set log level to debug to see all entries"]]},{"file":"/var/www/html/custom_apps/passwords/lib/Provider/SecurityCheck/HaveIBeenPwnedProvider.php","line":123,"function":"executeApiRequest","class":"OCA\\Passwords\\Provider\\SecurityCheck\\HaveIBeenPwnedProvider","type":"->","args":["7ad7d"]},{"file":"/var/www/html/custom_apps/passwords/lib/Provider/SecurityCheck/HaveIBeenPwnedProvider.php","line":48,"function":"isHashInHibpDb","class":"OCA\\Passwords\\Provider\\SecurityCheck\\HaveIBeenPwnedProvider","type":"->","args":["7ad7dda3aa4479300958b929bd297f50cfffaa01"]},{"file":"/var/www/html/custom_apps/passwords/lib/Services/PasswordSecurityCheckService.php","line":89,"function":"isHashSecure","class":"OCA\\Passwords\\Provider\\SecurityCheck\\HaveIBeenPwnedProvider","type":"->","args":["7ad7dda3aa4479300958b929bd297f50cfffaa01"]},{"file":"/var/www/html/custom_apps/passwords/lib/Services/PasswordSecurityCheckService.php","line":62,"function":"isHashSecure","class":"OCA\\Passwords\\Services\\PasswordSecurityCheckService","type":"->","args":["7ad7dda3aa4479300958b929bd297f50cfffaa01"]},{"file":"/var/www/html/custom_apps/passwords/lib/Cron/CheckPasswordsJob.php","line":98,"function":"getRevisionSecurityLevel","class":"OCA\\Passwords\\Services\\PasswordSecurityCheckService","type":"->","args":[{"__class__":"OCA\\Passwords\\Db\\PasswordRevision","id":1161}]},{"file":"/var/www/html/custom_apps/passwords/lib/Cron/CheckPasswordsJob.php","line":81,"function":"checkAllPasswordRevisions","class":"OCA\\Passwords\\Cron\\CheckPasswordsJob","type":"->","args":[]},{"file":"/var/www/html/custom_apps/passwords/lib/Cron/AbstractTimedJob.php","line":59,"function":"runJob","class":"OCA\\Passwords\\Cron\\CheckPasswordsJob","type":"->","args":[null]},{"file":"/var/www/html/lib/public/BackgroundJob/Job.php","line":61,"function":"run","class":"OCA\\Passwords\\Cron\\AbstractTimedJob","type":"->","args":[null]},{"file":"/var/www/html/lib/public/BackgroundJob/TimedJob.php","line":97,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->","args":[{"__class__":"OC\\BackgroundJob\\JobList"}]},{"file":"/var/www/html/lib/public/BackgroundJob/TimedJob.php","line":84,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->","args":[{"__class__":"OC\\BackgroundJob\\JobList"}]},{"file":"/var/www/html/cron.php","line":170,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->","args":[{"__class__":"OC\\BackgroundJob\\JobList"}]}],"File":"/var/www/html/lib/private/Files/Node/Folder.php","Line":161,"message":"Could not create path \"/appdata_oc3affwtw3qo/passwords/passwordsCache/7ad.json.gz\"","exception":[],"CustomMessage":"Could not create path \"/appdata_oc3affwtw3qo/passwords/passwordsCache/7ad.json.gz\""},"id":"685149f6c5992"}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
system
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\\\OC\\\\Memcache\\\\APCu",
"apps_paths": \[
{
"path": "\\/var\\/www\\/html\\/apps",
"url": "\\/apps",
"writable": false
},
{
"path": "\\/var\\/www\\/html\\/custom_apps",
"url": "\\/custom_apps",
"writable": true
}
\],
"check_data_directory_permissions": false,
"memcache.distributed": "\\\\OC\\\\Memcache\\\\Redis",
"memcache.locking": "\\\\OC\\\\Memcache\\\\Redis",
"redis": {
"host": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"password": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"port": 6379
},
"overwritehost": "agdaz.online",
"overwriteprotocol": "https",
"passwordsalt": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"secret": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"trusted_domains": \[
"localhost",
"agdaz.online"
\],
"datadirectory": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbtype": "pgsql",
"version": "31.0.5.1",
"overwrite.cli.url": "https:\\/\\/agdaz.online\\/",
"dbname": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbhost": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbport": "",
"dbtableprefix": "oc\_",
"dbuser": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbpassword": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"installed": true,
"instanceid": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"maintenance": false,
"loglevel": 2,
"log_type": "file",
"logfile": "\\/var\\/www\\/html\\/data\\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": \[
"admin_audit"
\]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\\\Preview\\\\Image",
"2": "OC\\\\Preview\\\\MarkDown",
"3": "OC\\\\Preview\\\\MP3",
"4": "OC\\\\Preview\\\\TXT",
"5": "OC\\\\Preview\\\\OpenDocument",
"6": "OC\\\\Preview\\\\Movie",
"7": "OC\\\\Preview\\\\Krita",
"0": "OC\\\\Preview\\\\Imaginary",
"23": "OC\\\\Preview\\\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\\/Shared",
"one-click-instance.link": "https:\\/\\/nextcloud.com\\/all-in-one\\/",
"upgrade.cli-upgrade-link": "https:\\/\\/github.com\\/nextcloud\\/all-in-one\\/discussions\\/2726",
"updatedirectory": "\\/nc-updater",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"documentation_url.server_logs": "https:\\/\\/github.com\\/nextcloud\\/all-in-one\\/discussions\\/5425",
"htaccess.RewriteBase": "\\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": false,
"trusted_proxies": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"preview_imaginary_url": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"preview_imaginary_key": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_from_address": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_sendmailmode": "smtp",
"mail_smtphost": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_smtpport": "465",
"mail_smtpauth": true,
"mail_smtpname": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_smtppassword": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_smtpsecure": "ssl",
"DOMAIN": "agdaz.online"
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- bruteforcesettings: 4.0.0
- calendar: 5.3.2
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.1.3
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.1
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_antivirus: 6.0.2
- files_archive: 1.2.6
- files_downloadlimit: 4.0.0
- files_fulltextsearch: 31.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- fulltextsearch: 31.0.0
- fulltextsearch_elasticsearch: 31.0.0
- groupfolders: 19.1.0
- logcleaner: 1.1.7
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- mail: 5.1.3
- nextcloud-aio: 0.8.0
- nextcloud_announcements: 3.0.0
- notes: 4.12.1
- notifications: 4.0.0
- notify_push: 1.1.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0-dev.1
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- richdocuments: 8.7.1
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- spreed: 21.1.0
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- twofactor_totp: 13.0.0-dev.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- whiteboard: 1.1.0
- workflowengine: 2.13.0 Disabled:
- app_api: 5.0.2 (installed 5.0.2)
- encryption: 2.19.0
- files_external: 1.23.0
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- user_ldap: 1.22.0 mf@cloud:~$ -d ’ - photos: 4.0.0-dev.1 > - privacy: 3.0.0 > - profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- richdocuments: 8.7.1
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- spreed: 21.1.0
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- twofactor_totp: 13.0.0-dev.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- whiteboard: 1.1.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
