Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 25.0.4
Operating system and version (eg, Ubuntu 20.04): Linux (distro =?) Shared hosting
Apache or nginx version (eg, Apache 2.4.25): 2.4.57
PHP version (eg, 7.4): 8??

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): y

Steps to replicate it:

  1. Go to website
  2. Internal Server Error

The server encountered an internal error and was unable to complete your request.
Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.
More details can be found in the server log.

Noticeable errors:

29-Jun-2023 02:33:54 UTC] PHP Fatal error: Uncaught Error: Class “OCA\DAV\Connector\Sabre\ExceptionLoggerPlugin” not found in /home/barkingb/nextcloud.barkingbandicoot.com/remote.php:62
Stack trace:
#0 /home/barkingb/nextcloud.barkingbandicoot.com/remote.php(173): handleException(Object(RedisException))
#1 {main}
thrown in /home/barkingb/nextcloud.barkingbandicoot.com/remote.php on line 62

Full error log:

SOLVED: Redis had become disabled. After re-enablement it works again.