Everything works but every few weeks I need to grant access via web of some users or renew appkeys for others

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The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • all versions including 32
  • Operating system and version (e.g., Ubuntu 24.04):
    • ubuntu 24.04
  • Web server and version (e.g, Apache 2.4.25):
    • replace apache
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • yes apache
  • PHP version (e.g, 8.3):
    • 8.3
  • Is this the first time you’ve seen this error? (Yes / No):
    • been slowly getting worse
  • When did this problem seem to first start?
    • years
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • bare
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • no

  • Summary of the issue you are facing:

Every few weeks all the users logins fail and a web user need to grant access again and appkeys need to be regenerated. this seems to be getting more frequent

Steps to replicate it (hint: details matter!):slight_smile:

cant replicate it just happens. i go see a 404 for the login url in apache, which if i have read right means keys expired. Ive flushed the relivant caches passwords

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

PASTE HERE

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

PASTE

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

"POST /index.php/login/v2/poll HTTP/1.1" 404 4108 "-" "Mozilla/5.0 (Windows) mirall/4.0.5

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

<IfModule mod_ssl.c>
<VirtualHost xxx.xxx.xxx.xxx:443>
  DocumentRoot /path/nextcloud/
  ServerName  url
  ErrorLog ${APACHE_LOG_DIR}/HTTPSerror/url.error.log
  CustomLog ${APACHE_LOG_DIR}/HTTPSaccess/url.access.log combined
  <Directory /path/nextcloud/>
    LimitRequestBody 0
    Require all granted
    AllowOverride All
    Options FollowSymLinks MultiViews

    <IfModule mod_dav.c>
      Dav off
    </IfModule>
         SetEnv HOME /path/nextcloud
        SetEnv HTTP_HOME /path/nextcloud
        Satisfy Any
  </Directory>
        Header set X-Content-Type-Options: nosniff
        Header set X-XSS-Protection: 1
        Header set X-Robots-Tag: none
        Header always unset X-Frame-Options
        Header set X-Frame-Options "SAMEORIGIN"
        Header unset ETag
        FileETag None
        Header always set X-Content-Type-Options nosniff
        Header always set Strict-Transport-Security "max-age=63072000; includeSubdomains; preload"
SSLCertificateFile /etc/letsencrypt/live/url/fullchain.pem
SSLCertificateKeyFile /etc/letsencrypt/url/privkey.pem
Include /etc/letsencrypt/options-ssl-apache.conf
</VirtualHost>
</IfModule>






$CONFIG = array (
  'debug' => false,
  'instanceid' => 'id',
  'passwordsalt' => 'password',
  'secret' => 'secret',
  'trusted_domains' =>
  array (
    0 => 'xxx.xxx.xxx.xxx',
    1 => 'url',
  ),
  'overwrite.cli.url' => 'http://url',
  'overwriteprotocol' => 'https',
  'datadirectory' => '/path/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '32.0.6.1',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'username',
  'dbpassword' => 'password',
  'installed' => true,
  'default_phone_region' => 'GB',
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
  'updater.release.channel' => 'stable',
  'twofactor_enforced' => 'false',
  'twofactor_enforced_groups' =>
  array (
  ),
  'twofactor_enforced_excluded_groups' =>
  array (
  ),
  'maintenance_window_start' => 1,
);

Apps

The output of occ app:list (if possible).

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
  • If screenshots are useful, feel free to include them.
    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.