Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
all versions including 32
- Operating system and version (e.g., Ubuntu 24.04):
ubuntu 24.04
- Web server and version (e.g, Apache 2.4.25):
replace apache
- Reverse proxy and version _(e.g. nginx 1.27.2)
yes apache
- PHP version (e.g, 8.3):
8.3
- Is this the first time you’ve seen this error? (Yes / No):
been slowly getting worse
- When did this problem seem to first start?
years
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
bare
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
-
Summary of the issue you are facing:
Every few weeks all the users logins fail and a web user need to grant access again and appkeys need to be regenerated. this seems to be getting more frequent
Steps to replicate it (hint: details matter!)
cant replicate it just happens. i go see a 404 for the login url in apache, which if i have read right means keys expired. Ive flushed the relivant caches passwords
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
"POST /index.php/login/v2/poll HTTP/1.1" 404 4108 "-" "Mozilla/5.0 (Windows) mirall/4.0.5
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
<IfModule mod_ssl.c>
<VirtualHost xxx.xxx.xxx.xxx:443>
DocumentRoot /path/nextcloud/
ServerName url
ErrorLog ${APACHE_LOG_DIR}/HTTPSerror/url.error.log
CustomLog ${APACHE_LOG_DIR}/HTTPSaccess/url.access.log combined
<Directory /path/nextcloud/>
LimitRequestBody 0
Require all granted
AllowOverride All
Options FollowSymLinks MultiViews
<IfModule mod_dav.c>
Dav off
</IfModule>
SetEnv HOME /path/nextcloud
SetEnv HTTP_HOME /path/nextcloud
Satisfy Any
</Directory>
Header set X-Content-Type-Options: nosniff
Header set X-XSS-Protection: 1
Header set X-Robots-Tag: none
Header always unset X-Frame-Options
Header set X-Frame-Options "SAMEORIGIN"
Header unset ETag
FileETag None
Header always set X-Content-Type-Options nosniff
Header always set Strict-Transport-Security "max-age=63072000; includeSubdomains; preload"
SSLCertificateFile /etc/letsencrypt/live/url/fullchain.pem
SSLCertificateKeyFile /etc/letsencrypt/url/privkey.pem
Include /etc/letsencrypt/options-ssl-apache.conf
</VirtualHost>
</IfModule>
$CONFIG = array (
'debug' => false,
'instanceid' => 'id',
'passwordsalt' => 'password',
'secret' => 'secret',
'trusted_domains' =>
array (
0 => 'xxx.xxx.xxx.xxx',
1 => 'url',
),
'overwrite.cli.url' => 'http://url',
'overwriteprotocol' => 'https',
'datadirectory' => '/path/nextcloud/data',
'dbtype' => 'mysql',
'version' => '32.0.6.1',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'username',
'dbpassword' => 'password',
'installed' => true,
'default_phone_region' => 'GB',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'updater.release.channel' => 'stable',
'twofactor_enforced' => 'false',
'twofactor_enforced_groups' =>
array (
),
'twofactor_enforced_excluded_groups' =>
array (
),
'maintenance_window_start' => 1,
);
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.