Error when sharing from drop down

missing_information
#1
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Nextcloud version (eg, 12.0.2):
Operating system and version (eg, Ubuntu 17.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):

The issue you are facing:
When I share a file and click on the second share icon from within the dropdown, I get the following error message.
Error: Sharing Untitled.txt failed, could not find clownyboots@gmail.com, maybe the server is currently unreachable or uses a self-signed certificate.
This is not generating any logs from the apache side or server side.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Select File
  2. Select Share
  3. Type user email
  4. Select Share icon from drop down

The output of your Nextcloud log in Admin > Logging:

PASTE HERE

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE
#2

That sounds like a email sending problem. You should double-check the email settings (Settings>Management>Basic Settings). Similar problems a already discussed here:

#3

Thanks for replying to me, however, unfortunately, this post does not have answers to what I am looking for. I have posted a picture below that shows the actual error and what I mean by “second share” icon.

#4

Hello j-ed!

Same error here.

Nextcloud version 15.0.4
Operating system and version RHEL 7.5
Apache or nginx version Apache 2.4.6
PHP version 7.0.33

Steps to reproduce:

  1. Login as a normal user (no admin)
  2. click on a file’s share symbol. The right panel opens.
  3. entering an email address from a user which exists in the system. After entering the full address we get one hit for the emailaddress with the Share-Symbol (not Email-Symbol).
  4. Clicking on the search field hit the error message occured to the user: Sharing failed, could not find , maybe the server is currently unreachable or uses a self-signed certificate.

Do you have any hints for me?

#5

We noticed that we only get the error as well when sharing externally. Once we noticed that we never got the error internally. Hope that helps

#6

Nextcloud usually sends email with the user under which the web server is running, e.g. www-data, independently which address you’ve entered in the email server configuration. Due to the fact that internal email is sent I would assume that the mentioned user is not allowed to send email to an external address. You should check the log file of your email server to find out where the email get stuck.

#7

I am getting the same error while trying to share a file to an external email address
My email is setup as type sendmail and i have the below in my /var/www/nextcloud/config/config.php. I did noticed some smtp stuff in config.php probably leftover from before but it is set to type sendmail, and test emails work perfectly using sendmail. Also internal shares also work correctly with sendmail

So I do not think it is necessarily an email issue but when i try to send to external share there is absolutely no entries in the mail.log at all

‘mail_from_address’ => ‘admin’,
‘mail_smtpmode’ => ‘sendmail’,
‘mail_domain’ => ‘secret.ca’,
‘mail_smtpauthtype’ => ‘PLAIN’,
‘mail_smtpauth’ => 1,
‘mail_smtphost’ => ‘mx2.secret.ca’,
‘mail_smtpport’ => ‘587’,
‘mail_smtpname’ => ‘ryan@secret.ca’,
‘mail_smtppassword’ => ‘secret’,

Error when I try to share anything
#8

@c0mputerking It is a strange behavior that you couldn’t find any information in your mail.log. If the email is processed by your server you should see information in your mail.log, reject.log etc. I would recommend to enable debug logging on your email server to get an idea what is going on on the background. You can also debug sendmail itself by checking if the command is called, which parameters are parsed etc. by e.g. temporarily replacing it by a batch file. Additionally you should also check the nextcloud.log file for further information.

#9

When I send a test email or an internal email i always the mail and get a message like below in the mail.log … However when i try to send an email to an external address i get absolutely nothing in the mail.log … It makes me think that it is more a problem with nextcloud before the email even gets created not the email system.

Apr 25 18:47:45 cloud postfix/smtpd[6544]: connect from localhost[127.0.0.1]
Apr 25 18:47:45 cloud postfix/smtpd[6544]: D77982D6E9: client=localhost[127.0.0.1]
Apr 25 18:47:45 cloud postfix/smtpd[6544]: disconnect from localhost[127.0.0.1] helo=1 mail=1 rcpt=1 data=1 quit=1 commands=5
Apr 25 18:47:45 cloud postfix/pickup[6517]: DEF522DB12: uid=33 from=<admin@computerking.ca>
Apr 25 18:47:45 cloud postfix/cleanup[6546]: DEF522DB12: message-id=<04de5e6e6a7f657ac23b3f1f39649160@cloud.solar.computerking.ca>
Apr 25 18:47:45 cloud postfix/qmgr[578]: DEF522DB12: from=<admin@computerking.ca>, size=15789, nrcpt=1 (queue active)
Apr 25 18:47:46 cloud postfix/smtp[6548]: DEF522DB12: to=<admin@computerking.ca>, relay=mx2.computerking.ca[74.200.22.69]:25, delay=0.19, delays=0.05/0.01/0.07/0.07, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 13FD9A3360C)
Apr 25 18:47:46 cloud postfix/qmgr[578]: DEF522DB12: removed