Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. ![]()
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.15
- Operating system and version (e.g., Ubuntu 24.04):
on kasserver hoster
- Web server and version (e.g, Apache 2.4.25):
replace me
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
8.4
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
when upgrading from previous version
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
via ssl - occ commands
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
hi. was upgrading through different versions (one by one) and got stuck on 32.0.15
Starting code integrity check…
OCP\App\AppPathNotFoundException: Could not find path for _files_external_gdrive
Update failed
Can not login anymore to check for previous external connections (to gdrive)
Steps to replicate it (hint: details matter!):
-
php occ upgrade
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE<!DOCTYPE html>
<html lang="de">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<title>WebFTP - ALL-INKL.COM</title>
<meta name="language" content="de" />
<meta http-equiv="pragma" content="no-cache" />
<meta http-equiv="cache-control" content="no-cache" />
<link href="all-inkl-favicon.ico" rel="shortcut icon"/>
<meta name="description" content="Als Kunde von ALL-INKL.COM können Sie WebFTP zur Verwalten der Daten in Ihrem Webspace nutzen." />
<link href="layout/all-inkl-design/style.css" rel="stylesheet" media="screen" type="text/css"/>
<script type="text/javascript" src="/script/bb64576420f15e784df35f89e2b70ca7a1.1792479787.js"></script>
<script src="script/tooltip.js" type="text/javascript"></script>
</head>
<body>
<div id="wrapper">
<table border="0" width="100%" cellspacing="0"><tr>
<td id="shadow_left" width="3%"></td>
<td>
<div id="container">
<div id="header">
<h1 role="banner" aria-label="Web FTP"><a title="zur Startseite" href="index.php?session_id=f031a914bdb0334447fe86a5dd380fe3" aria-label="zur Startseite">ALL-INKL.COM - WEBFTP</a></h1>
<div class="logout" role="label"><span>cloud.netdav.de</span> | <a title="Logout" href="index.php?session_id=f031a914bdb0334447fe86a5dd380fe3&logout=1">Logout</a></div>
</div><script type="text/javascript" language="javascript">var session_id="f031a914bdb0334447fe86a5dd380fe3",language="deutsch",token="22655cafcc116629eda8185a0e90f293b1ecf152a8012084613ce63c5c75a043";</script> <nav id="topmenu">
<ul role="menubar">
<li role="none"><a title='Einen neuen Ordner erstellen' href='index.php?session_id=f031a914bdb0334447fe86a5dd380fe3&action=ordner_neu' role='menuitem'>Neuer Ordner</a></li>
<li role="none"><a title='Eine neue Datei auf dem Server erstellen' href='index.php?session_id=f031a914bdb0334447fe86a5dd380fe3&action=datei_neu' role='menuitem'>Neue Datei</a></li>
<li role="none"><a title='Dateien zum FTP-Server laden' href='index.php?session_id=f031a914bdb0334447fe86a5dd380fe3&action=upload' role='menuitem'>Upload</a></li>
<li role="none"><a title='den aktuellen Ordner aktualisieren' href='index.php?session_id=f031a914bdb0334447fe86a5dd380fe3&do=aktualisieren&dir=Ly1EQVRBL01JQ0xPVUQvZGF0YQ%3D%3D' role='menuitem'>Aktualisieren</a></li>
</ul>
</nav>
<!-- ///////////////////////////////////////////////////////////////////////////////////////////////////////////////// -->
<div class="clearer"></div>
<!-- ///////////////////////////////////////////////////////////////////////////////////////////////////////////////// -->
<div class="content overview" ><div class="info_loading" id="info_loading"><img src="layout/all-inkl-design/file-icons/ajax_loader_middle.gif" alt="loading" height="30" width="30"/>wird geladen</div>
<div class="path" role="navigation" aria-label="Verzeichnisbaum:">Verzeichnisbaum: <a href="javascript:addvalue('chdir','directory','Lw==');">w005850c</a>/<a href="javascript:addvalue('chdir','directory','Ly1EQVRBLw==');">-DATA</a>/<a href="javascript:addvalue('chdir','directory','Ly1EQVRBL01JQ0xPVUQv');">MICLOUD</a>/<a href="javascript:addvalue('chdir','directory','Ly1EQVRBL01JQ0xPVUQvZGF0YS8=');">data</a>/</div>
<div class="stats"><span>Ordner: 10 </span>|<span> Dateien: 9 </span>|<span> Größe: 1138MB </span>|<span> FTP-Modus: automatisch</span></div><div class="clearer"></div>
<nav class="actions top" role="menubar">
<button title="markierte Dateien oder Verzeichnisse löschen" onclick="javascript:submitform2('delete');" role="menuitem" aria-label="markierte Dateien oder Verzeichnisse löschen"><img src="layout/all-inkl-design/buttons/de/delete.png" alt="löschen"/></button>
<button title="markierte Dateien oder Verzeichnisse verschieben" onclick="javascript:submitform2('move');" role="menuitem" aria-label="markierte Dateien oder Verzeichnisse verschieben"><img src="layout/all-inkl-design/buttons/de/move.png" alt="verschieben"/></button>
<button title="markierte Dateien oder Verzeichnisse kopieren" onclick="javascript:submitform2('copy');" role="menuitem" aria-label="markierte Dateien oder Verzeichnisse kopieren"><img src="layout/all-inkl-design/buttons/de/copy.png" alt="kopieren"/></button>
<select class="dropmenu" id="me1" style="float:left;margin-left:10px;margin-right:5px;" title="markierte Dateien oder Verzeichnisse umbenennen, Berechtigungen setzen, Symlink anlegen, Archiv erstellen, entpacken oder herunterladen" name="menu1" role="menuitem listbox" aria-label="markierte Dateien oder Verzeichnisse umbenennen, Berechtigungen setzen, Symlink anlegen, Archiv erstellen, entpacken oder herunterladen"><option class="dropmenu_option0" selected="selected" value="#">Aktionen</option><option class="dropmenu_option1" value="umbenennen">Umbenennen</option><option class="dropmenu_option1" value="chmod">Berechtigungen (chmod)</option><option class="dropmenu_option1" value="symlink">Symlink anlegen</option><option class="dropmenu_option1" value="zip_archiv">Archiv erstellen</option><option class="dropmenu_option1" value="entpacken">Archiv entpacken</option><option class="dropmenu_option1" value="zip_download">Download (zip)</option></select><button onclick="submitform2(document.getElementById('me1').value);" aria-label="OK"><img alt="OK" src="layout/all-inkl-design/buttons/de/ok.png"/></button>
<div class="domain_auswahl"><form action="index.php?session_id=f031a914bdb0334447fe86a5dd380fe3" method="post" name="select_user_domain"><label for="user_domain"><b>Domain: </b></label><select class="dropmenu" id="user_domain" title="aktive Domain auswählen" name="user_domain" style="margin-right: 5px;"><option value="sub_0" selected="selected" >cloud.netdav.de</option><option value="sub_1" >cloudstatistics.netdav.de</option><option value="sub_2" >message.netdav.de</option><option value="sub_3" >micloud.netdav.de</option></select><button aria-label="aktive Domain auswählen" onclick="document.select_user_domain.submit(); return false;"><img src="layout/all-inkl-design/buttons/de/ok.png" alt="OK" /></button></form></div></nav><div id="drag_helper" style="width:2px;height:10px;color:red;background-color:red;display:none;"></div><form action="index.php?session_id=f031a914bdb0334447fe86a5dd380fe3" method="post" name="chdir"><input name="directory" type="hidden" value="" /></form>
<form action="index.php" method="post" name="fileaction">
<input name="directory" type="hidden" value="Ly1EQVRBL01JQ0xPVUQvZGF0YQ=="/>
<input name="session_id" type="hidden" value="f031a914bdb0334447fe86a5dd380fe3"/>
<input name="action" type="hidden" value=""/>
<section role="region"><table class="ftp nav" id="navtable" cellspacing="0" role="grid" aria-label="Directory Index">
<colgroup><col/><col/><col/><col/><col/><col/><col/><col/></colgroup>
<thead role="rowgroup">
<tr class="navhead" role="row">
<th class="select"><input title="alle auswählen" name="select_all1" type="checkbox" value="1" onclick="select_all(this.checked);" aria-label="alle auswählen"/></th>
<th class="name sortcol sortasc" role="columnheader" aria-sort="ascending">
<div class="dragger_div"><img src="layout/dragger.jpg" alt=""/></div><a title="nach Name sortieren" href="index.php?session_id=f031a914bdb0334447fe86a5dd380fe3&sort=name&desc">Name</a>
</th>
<th class="kind sortcol" role="columnheader" aria-sort="none">
<div class="dragger_div"><img src="layout/dragger.jpg" alt=""/></div><a title="nach Dateityp sortieren" href="index.php?session_id=f031a914bdb0334447fe86a5dd380fe3&sort=type">Typ</a>
</th>
<th class="size sortcol" role="columnheader" aria-sort="none">
<div class="dragger_div"><img src="layout/dragger.jpg" alt=""/></div><a title="nach Dateigröße sortieren" href="index.php?session_id=f031a914bdb0334447fe86a5dd380fe3&sort=size">Größe</a>
</th>
<th class="owner sortcol" width="94" role="columnheader" aria-sort="none">
<div class="dragger_div"><img src="layout/dragger.jpg" alt=""/></div><a title="nach Besitzer sortieren" href="index.php?session_id=f031a914bdb0334447fe86a5dd380fe3&sort=owner">Besitzer</a>
</th>
<th class="group sortcol" role="columnheader" aria-sort="none">
<div class="dragger_div"><img src="layout/dragger.jpg" alt=""/></div><a title="nach gruppe sortieren" href="index.php?session_id=f031a914bdb0334447fe86a5dd380fe3&sort=group">Gruppe</a>
</th>
<th class="permission sortcol" role="columnheader" aria-sort="none">
<div class="dragger_div"><img src="layout/dragger.jpg" alt=""/></div><a title="nach Berechtigungen sortieren" href="index.php?session_id=f031a914bdb0334447fe86a5dd380fe3&sort=brtg">Chmod</a>
</th>
<th class="date sortcol" role="columnheader" aria-sort="none">
<a title="nach Datum sortieren" href="index.php?session_id=f031a914bdb0334447fe86a5dd380fe3&sort=date">Datum</a>
</th>
<th class="nava nosort" width="106" role="columnheader">Aktionen</th>
</tr>
</thead>
<tbody id="tbody" role="rowgroup">
<tr class="toparent roweven"><td class="sel"> </td><td></td><td> </td><td> </td><td> </td><td> </td><td> </td><td> </td> <td> </td></tr>
<tr class="toparent rowodd"><td class="sel"> </td><td></td><td> </td><td> </td><td> </td><td> </td><td> </td><td> </td> <td> </td></tr>
<tr class="toparent roweven"><td class="sel"> </td><td></td><td> </td><td> </td><td> </td><td> </td><td> </td><td> </td> <td> </td></tr>
<tr class="toparent rowodd"><td class="sel"> </td><td></td><td> </td><td> </td><td> </td><td> </td><td> </td><td> </td> <td> </td></tr>
<tr class="toparent roweven"><td class="sel"> </td><td></td><td> </td><td> </td><td> </td><td> </td><td> </td><td> </td> <td> </td></tr></tbody>
</table></section>
<script type="text/javascript"><!--
$('#navtable').ready(function () {
$(this).children('th:eq(1): a').innerWidth();
$.post("ajax/ftp_navigation.php", $.param({directory: "Ly1EQVRBL01JQ0xPVUQvZGF0YQ==",sort: '',desc: '',session_id: "f031a914bdb0334447fe86a5dd380fe3"},null), function(data){
if (data.length > 1) {
$('#info_loading').hide();
$('#tbody').html(data);
navrefresh();
}
}, null);
});
--></script>
<script src="script/jquery.event.drag-2.0.min.js" type="text/javascript"></script>
<script src="script/resize.js" type="text/javascript"></script>
<script type="text/javascript"><!--
navrefresh();
$('#navtable').resize();
--></script>
</form>
<form action="index.php?session_id=f031a914bdb0334447fe86a5dd380fe3" method="post" name="download">
<input type="hidden" name="session_id" value="f031a914bdb0334447fe86a5dd380fe3" />
<input type="hidden" name="url" value="" />
<input type="hidden" name="action" value="file_download" />
</form>
<nav class="actions bottom" role="menubar">
<input title="alle auswählen" name="select_all2" type="checkbox" value="1" onclick="select_all(this.checked);" aria-label="alle auswählen"/>
<button title="markierte Dateien oder Verzeichnisse löschen" onclick="javascript:submitform2('delete');" role="menuitem" aria-label="markierte Dateien oder Verzeichnisse löschen"><img src="layout/all-inkl-design/buttons/de/delete.png" alt="löschen"/></button>
<button title="markierte Dateien oder Verzeichnisse verschieben" onclick="javascript:submitform2('move');" role="menuitem" aria-label="markierte Dateien oder Verzeichnisse verschieben"><img src="layout/all-inkl-design/buttons/de/move.png" alt="verschieben"/></button>
<button title="markierte Dateien oder Verzeichnisse kopieren" onclick="javascript:submitform2('copy');" role="menuitem" aria-label="markierte Dateien oder Verzeichnisse kopieren"><img src="layout/all-inkl-design/buttons/de/copy.png" alt="kopieren"/></button>
<select class="dropmenu" id="me2" style="float:left;margin-left:10px;margin-right:5px;" title="markierte Dateien oder Verzeichnisse umbenennen, Berechtigungen setzen, Symlink anlegen, Archiv erstellen, entpacken oder herunterladen" name="menu1" role="menuitem" aria-label="markierte Dateien oder Verzeichnisse umbenennen, Berechtigungen setzen, Symlink anlegen, Archiv erstellen, entpacken oder herunterladen"><option selected="selected" class="dropmenu_option0" value="#">Aktionen</option><option class="dropmenu_option1" value="umbenennen">Umbenennen</option><option class="dropmenu_option1" value="chmod">Berechtigungen (chmod)</option><option class="dropmenu_option1" value="symlink">Symlink anlegen</option><option class="dropmenu_option1" value="zip_archiv">Archiv erstellen</option><option class="dropmenu_option1" value="entpacken">Archiv entpacken</option><option class="dropmenu_option1" value="zip_download">Download (zip)</option></select><button title="ok" onclick="submitform2(document.getElementById('me2').value);"/><img src="layout/all-inkl-design/buttons/de/ok.png" alt="action"></button>
</nav>
</div>
<!-- ///////////////////////////////////////////////////////////////////////////////////////////////////////////////// -->
<hr class="accessibility" />
<!-- * Footer * -->
<div id="footer"><div style="margin: 0 0 0.8em;"><a href="https://all-inkl.com/impressum/" target="_blank">Impressum</a> | <a href="https://all-inkl.com/agb/" target="_blank">AGB</a> | <a href="https://all-inkl.com/datenschutzinformationen/" target="_blank">Datenschutzinformation</a></div><div>ALL-INKL.COM | Hauptstrasse 68 | D-02742 Friedersdorf | Fon +49 35872 353-10 | Fax +49 35872 353-30</div></div>
</div><!--container-->
</td><td id="shadow_right" width="3%"></td></tr>
<tr style="font-size: 1px; height: 15px;">
<td id="shadow_bottom_l"> </td>
<td id="shadow_bottom"> </td>
<td id="shadow_bottom_r"> </td>
</tr></table>
</div><!--wrapper--></body>
</html> HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
Nextcloud or one of the apps require upgrade - only a limited number of commands are available
You may use your browser or the occ upgrade command to do the upgrade
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"micloud.netdav.de"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"tempdirectory": "\/www\/htdocs\/w005850c\/-DATA\/micloud_temp",
"dbtype": "mysql",
"version": "31.0.14.1",
"overwrite.cli.url": "https:\/\/micloud.netdav.de\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": true,
"maintenance_window_start": 1,
"theme": "",
"loglevel": 0,
"app_install_overwrite": [
"files_external_gdrive",
"solitaire",
"dicomviewer",
"user_migration"
],
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpsecure": "tls",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"updater.release.channel": "stable",
"updater.secret": "***REMOVED SENSITIVE VALUE***"
PASTE HERE
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.