[details=“Support intro”]
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
…
{“reqId”:“YRGZk0VRLMmEtfHyKAweAgAAAA8”,“level”:3,“time”:“2021-08-09T15:09:39-06:00”,“remoteAddr”:“160.2.103.6”,“user”:"–",“app”:“index”,“method”:“GET”,“url”:"/owncloud/status.php",“message”:“The requested uri(/owncloud/status.php) cannot be processed by the script ‘/nextcloud/index.php’)”,“userAgent”:“Mozilla/5.0 (Macintosh) mirall/2.3.0rc1 (build 4) (Nextcloud)”,“version”:“22.1.0.1”,“exception”:{“Exception”:“Exception”,“Message”:“The requested uri(/owncloud/status.php) cannot be processed by the script ‘/nextcloud/index.php’)”,“Code”:0,“Trace”:[{“file”:"/home/y4x/public_html/nextcloud/lib/private/AppFramework/Http/Request.php",“line”:796,“function”:“getRawPathInfo”,“class”:“OC\AppFramework\Http\Request”,“type”:"->",“args”:},{“file”:"/home/y4x/public_html/nextcloud/lib/base.php",“line”:761,“function”:“getPathInfo”,“class”:“OC\AppFramework\Http\Request”,“type”:"->",“args”:},{“file”:"/home/y4x/public_html/nextcloud/lib/base.php",“line”:1083,“function”:“init”,“class”:“OC”,“type”:"::",“args”:},{“file”:"/home/y4x/public_html/nextcloud/index.php",“line”:34,“args”:["/home/y4x/public_html/nextcloud/lib/base.php"],“function”:“require_once”}],“File”:"/home/y4x/public_html/nextcloud/lib/private/AppFramework/Http/Request.php",“Line”:770,“CustomMessage”:"–"}}
…
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
I have a logfile full of this one error. Otherwise, I think that I wouldn’t have many errors in my installation.
Nextcloud version (eg, 20.0.5): 22.1.0
Operating system and version (eg, Ubuntu 20.04): Centos 7
Apache or nginx version (eg, Apache 2.4.25): Apache
PHP version (eg, 7.4): 7.3
The issue you are facing:
I just have an error that I can’t get a resolution to. Don’t know what is wrong.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Just run nextcloud and when I access from net, this error shows up in the log file
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '*********',
'passwordsalt' => '*************',
'secret' => '*****************',
'trusted_domains' =>
array (
0 => 'nc.****.biz',
),
'memcache.local' => '\\OC\\Memcache\\APCu',
'datadirectory' => '/***/nc_data',
'dbtype' => 'mysql',
'version' => '22.1.0.1',
'overwrite.cli.url' => 'https://nc.****.biz',
'dbname' => '******_data',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '*******user',
'dbpassword' => '********',
'installed' => true,
'maintenance' => false,
'tempdirectory' => '/******/*****/tmp',
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'tls',
'mail_sendmailmode' => 'pipe',
'mail_from_address' => '*******',
'mail_domain' => '********',
'mail_smtpauth' => 1,
'mail_smtphost' => '*********',
'mail_smtpport' => '587',
'mail_smtpname' => 'j**********',
'mail_smtppassword' => '********',
'mail_smtpauthtype' => 'LOGIN',
'trashbin_retention_obligation' => 'auto,30',
'versions_retention_obligation' => 'auto,2',
'logfile' => '/var/log/nextcloud/nextcloud.log',
'loglevel' => 2,
'logfilemode' => 0640,
'debug' => false,
'log_rotate_size' => 10485760,
'logtimezone' => 'America/Boise',
'activity_expire_days' => 4,
'theme' => '',
'default_phone_region' => 'US',
'app_install_overwrite' =>
array (
0 => 'spreedme',
1 => 'nextbackup',
),
'updater.secret' => '************************',
);
The output of your Apache/nginx/system log in /var/log/____:
cat error_log
[Sun Aug 08 03:16:46.878680 2021] [:notice] [pid 15446] ModSecurity for Apache/2.9.3 (http://www.modsecurity.org/) configured.
[Sun Aug 08 03:16:46.878823 2021] [:notice] [pid 15446] ModSecurity: APR compiled version="1.7.0"; loaded version="1.7.0"
[Sun Aug 08 03:16:46.878828 2021] [:notice] [pid 15446] ModSecurity: PCRE compiled version="8.32 "; loaded version="8.32 2012-11-30"
[Sun Aug 08 03:16:46.878846 2021] [:notice] [pid 15446] ModSecurity: LUA compiled version="Lua 5.1"
[Sun Aug 08 03:16:46.878849 2021] [:notice] [pid 15446] ModSecurity: YAJL compiled version="2.0.4"
[Sun Aug 08 03:16:46.878852 2021] [:notice] [pid 15446] ModSecurity: LIBXML compiled version="2.9.7"
[Sun Aug 08 03:16:46.878854 2021] [:notice] [pid 15446] ModSecurity: Status engine is currently disabled, enable it by set SecStatusEngine to On.
[Sun Aug 08 03:16:46.976861 2021] [:notice] [pid 15449] mod_ruid2/0.9.8 enabled
[Sun Aug 08 03:16:46.983063 2021] [mpm_prefork:notice] [pid 15449] AH00163: Apache/2.4.48 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4 configured -- resuming normal operations
[Sun Aug 08 03:16:46.983124 2021] [core:notice] [pid 15449] AH00094: Command line: '/usr/sbin/httpd'
[Sun Aug 08 03:19:00.512306 2021] [autoindex:error] [pid 16111] [client 198.204.234.252:56777] AH01276: Cannot serve directory /home/y4x/public_html/: No matching DirectoryIndex (index.php,index.html) found, and server-generated directory index forbidden by Options directive, referer: http://www.google.com.hk
[Sun Aug 08 03:19:49.059756 2021] [autoindex:error] [pid 15457] [client 114.119.139.153:54662] AH01276: Cannot serve directory /home/bram/public_html/bramint.org/cgi-bin/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 03:23:05.725999 2021] [autoindex:error] [pid 15457] [client 5.255.231.57:55638] AH01276: Cannot serve directory /home/asalr/public_html/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 03:26:10.925826 2021] [autoindex:error] [pid 15458] [client 23.228.109.147:32601] AH01276: Cannot serve directory /home/brampub/public_html/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 03:32:27.242770 2021] [autoindex:error] [pid 15457] [client 184.154.139.3:57264] AH01276: Cannot serve directory /home/bram/public_html/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive, referer: http://www.google.com/url?url=www.bram.net&yahoo.com
[Sun Aug 08 03:49:20.063894 2021] [autoindex:error] [pid 15869] [client 23.228.109.147:20060] AH01276: Cannot serve directory /home/brampub/public_html/brampuborg/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 03:49:20.232696 2021] [autoindex:error] [pid 16111] [client 23.228.109.147:20636] AH01276: Cannot serve directory /home/bram/public_html/bramint.org/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 03:53:24.212443 2021] [autoindex:error] [pid 31033] [client 95.217.78.164:1913] AH01276: Cannot serve directory /home/bram/public_html/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 03:54:56.820807 2021] [autoindex:error] [pid 9090] [client 23.90.160.138:60366] AH01276: Cannot serve directory /home/y4x/public_html/: No matching DirectoryIndex (index.php,index.html) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 03:56:53.176469 2021] [access_compat:error] [pid 9114] [client 3.249.158.205:42794] AH01797: client denied by server configuration: /home/amanda/public_html/shelutionsoriented.com/
[Sun Aug 08 03:56:53.586014 2021] [access_compat:error] [pid 9090] [client 3.249.158.205:60628] AH01797: client denied by server configuration: /home/amanda/public_html/shelutionsoriented.com/, referer: http://209.126.0.185
[Sun Aug 08 03:59:34.574463 2021] [autoindex:error] [pid 15458] [client 92.118.160.9:56907] AH01276: Cannot serve directory /home/y4x/public_html/: No matching DirectoryIndex (index.php,index.html) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:00:34.002954 2021] [autoindex:error] [pid 1773] [client 95.163.255.45:46514] AH01276: Cannot serve directory /home/d4x/public_html/: No matching DirectoryIndex (index.php,index.html) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:00:38.787072 2021] [autoindex:error] [pid 21388] [client 95.163.255.43:58314] AH01276: Cannot serve directory /home/d4x/public_html/: No matching DirectoryIndex (index.php,index.html) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:11:24.689571 2021] [autoindex:error] [pid 31033] [client 176.9.18.183:37726] AH01276: Cannot serve directory /home/asalr/public_html/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:26:11.720751 2021] [autoindex:error] [pid 9090] [client 114.119.129.233:45740] AH01276: Cannot serve directory /home/bram/public_html/bramint.org/cgi-bin/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:29:23.798549 2021] [autoindex:error] [pid 9090] [client 37.19.223.209:43139] AH01276: Cannot serve directory /home/asalr/public_html/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive, referer: https://asalr.org/
[Sun Aug 08 04:29:25.067729 2021] [autoindex:error] [pid 21479] [client 37.19.223.209:43498] AH01276: Cannot serve directory /home/asalr/public_html/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive, referer: https://asalr.org/
[Sun Aug 08 04:32:53.321393 2021] [autoindex:error] [pid 9114] [client 18.236.105.137:47229] AH01276: Cannot serve directory /home/y4x/public_html/: No matching DirectoryIndex (index.php,index.html) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:33:04.964984 2021] [access_compat:error] [pid 21479] [client 34.219.247.75:51663] AH01797: client denied by server configuration: /home/amanda/public_html/shelutionsoriented.com/
[Sun Aug 08 04:34:30.586750 2021] [autoindex:error] [pid 15458] [client 66.249.64.128:37724] AH01276: Cannot serve directory /home/t4xbiz/public_html/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:34:44.746775 2021] [autoindex:error] [pid 26787] [client 92.118.160.5:44971] AH01276: Cannot serve directory /home/y4x/public_html/: No matching DirectoryIndex (index.php,index.html) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:41:52.283283 2021] [autoindex:error] [pid 27182] [client 192.99.204.156:65186] AH01276: Cannot serve directory /home/bram/public_html/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:41:52.427977 2021] [autoindex:error] [pid 15458] [client 192.99.204.156:65192] AH01276: Cannot serve directory /home/bram/public_html/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:41:52.700898 2021] [autoindex:error] [pid 15869] [client 192.99.204.156:65197] AH01276: Cannot serve directory /home/bram/public_html/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:41:52.887907 2021] [autoindex:error] [pid 31033] [client 192.99.204.156:65199] AH01276: Cannot serve directory /home/bram/public_html/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:42:58.538703 2021] [autoindex:error] [pid 31033] [client 114.119.135.126:46366] AH01276: Cannot serve directory /home/bram/public_html/bram.net/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:51:23.235127 2021] [autoindex:error] [pid 26787] [client 129.146.132.142:50410] AH01276: Cannot serve directory /home/asalr/public_html/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive
[Sun Aug 08 04:52:46.519550 2021] [core:crit] [pid 31033] (13)Permission denied: [client 76.72.172.164:43910] AH00529: /home/y4x/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/y4x/public_html/' is executable
[Sun Aug 08 04:53:13.353452 2021] [autoindex:error] [pid 27858] [client 61.135.15.186:37094] AH01276: Cannot serve directory /home/y4x/public_html/: No matching DirectoryIndex (index.php,index.html) found, and server-generated directory index forbidden by Options directive