Error Message "Logfile entries couldn't be loaded" when opening logfile page

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Nextcloud version (eg, 20.0.5):
Operating system and version (eg, Ubuntu 20.04): ubuntu-server 22.04.3
Apache or nginx version (eg, Apache 2.4.25): NGinx 1.25.3
PHP version (eg, 7.4): 8.2.15

The issue you are facing:

After update from NC 27.1.6 i had several config warnings concerning

  • missing nginx support für mimetype *.mjs (done by adding this to nginx config)
  • missing config.php parameter for maintenance_window (added parameter to config.php)
  • and resisting messages for logfile entries concerning missing class TrashManager (yes, i opted out the app “deleted_files” - and it was ok for NC 23…24…25…26…27 — but not for 28 ?)

So i checked the logs and it opens everytime with the shown message (see picture above)

After few seconds the message disappears and my logfile entries come along.
I have cleared my browser cache, server has been restarted several times inbetween but this message is shown reproducable but i have no idea.

My config.php is configured to log into /media/cloud/data/nextcloud.log
This file has unix rights set to 0640 and owned by www-data:www-data so as before and should be ok so far, no?

I can watch logfiles and activity log as well, so my changes to mime.types in nginx config shouldn’t be the issuer.

Is this the first time you’ve seen this error? (Y/N): Y (since update from 27.1.6)

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:

no logs concerning the message seen in the screenshot, only concerning the missing class for the TrashManager (see another post of mine yesterday)

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
    "dns_pinning": true,
    "activity_expire_days": 14,
    "": true,
    "blacklisted_files": [
    "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
    "overwritehost": "MY.DOMAIN",
    "overwriteconaddr": "^192\\.168\\.55\\.90$",
    "overwriteprotocol": "https",
    "forward_for_headers": [
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "overwrite.cli.url": "https:\/\/MY.DOMAIN",
    "dbtype": "pgsql",
    "version": "",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "htaccess.RewriteBase": "\/",
    "logtimezone": "Europe\/Berlin",
    "default_phone_region": "DE",
    "logfile": "\/media\/cloud\/data\/nextcloud.log",
    "log_rotate_size": 10485760,
    "cron_log": true,
    "installed": true,
    "filesystem_check_changes": 1,
    "quota_include_external_storage": false,
    "skeletondirectory": "",
    "share_folder": "\/Freigaben",
    "knowledgebaseenabled": false,
    "ldapIgnoreNamingRules": false,
    "ldapProviderFactory": "\\OCA\\User_LDAP\\LDAPProviderFactory",
    "ldapUserCleanupInterval": 20,
    "bulkupload.enabled": false,
    "memcache.local": "\\OC\\Memcache\\APCu",
    "memcache.distributed": "\\OC\\Memcache\\Redis",
    "filelocking.enabled": "true",
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": 0
    "mail_smtpmode": "sendmail",
    "mail_smtpsecure": "ssl",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "465",
    "mail_smtptimeout": 10,
    "mail_smtpauth": 0,
    "mail_smtpauthtype": "LOGIN",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "maintenance": false,
    "integrity.check.disabled": false,
    "": "stable",
    "enable_previews": true,
    "preview_Movie_path": "\/usr\/bin\/ffmpeg",
    "preview_ffmpeg_path": "\/usr\/bin\/ffmpeg",
    "enabledPreviewProviders": [
    "preview_max_x": 2048,
    "preview_max_y": 2048,
    "preview_max_memory": 4096,
    "preview_max_filesize_image": 256,
    "preview_max_scale_factor": 1,
    "trashbin_retention_obligation": "auto, 2",
    "loglevel": 3,
    "mail_sendmailmode": "smtp",
    "data-fingerprint": "FINGERPRINT",
    "onlyoffice": {
        "verify_peer_off": true,
        "jwt_header": "Authorization",
        "jwt_secret": "***REMOVED SENSITIVE VALUE***"
    "encryption.legacy_format_support": false,
    "encryption.key_storage_migrated": false,
    "defaultapp": "dashboard",
    "theme": "",
    "allow_local_remote_servers": true,
    "files_external_allow_create_new_local": true,
    "simpleSignUpLink.shown": false,
    "memories.exiftool": "\/var\/www\/nextcloud\/apps\/memories\/bin-ext\/exiftool-amd64-glibc",
    "memories.vod.path": "\/var\/www\/nextcloud\/apps\/memories\/bin-ext\/go-vod-amd64",
    "memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
    "memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
    "memories.gis_type": 2,
    "session_keepalive": true,
    "memories.vod.disable": false,
    "memories.video_default_quality": "-2",
    "maintenance_window_start": 1

Regards and thanks for any ideas or help :slight_smile:

I had the same issue, disable your adblocker.


So simpel, yes get rid of the message :smiling_face:

Some background info why the pure attendance of the blocker causes this behaviour?
I use uBlock Origin but deactivated it now for my NC…

Thanks !

Some background info why the pure attendance of the blocker causes this behaviour?

Because EasyList/EasyPrivacy has a generic rule that blocks any requests like https://domain.tld/api/log?[1]

Or at least that’s the one I encountered it hitting.

[1] easylist/easyprivacy/easyprivacy_general.txt at cc978eaf9a634160e89252ff804fb5bffd1e5a71 · easylist/easylist · GitHub

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