Nextcloud version (eg, 20.0.5): 25.0.3
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04
Apache or nginx version (eg, Apache 2.4.25): not installed
PHP version (eg, 7.4): PHP 8.1.2
The issue you are facing:
hello, I have a problem every time I try to access the application from the internet, in the local network it works without problem but from outside when I access it takes a long time to load, sometimes it loads the access screen but from there it is impossible to go on.
I have tried to install it from docker, directly on the server… I have even increased the times in the parameter "RequestOptions::TIMEOUT " but I have not managed to get it to work.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- When accessing from the internet
The output of your Nextcloud log in Admin > Logging:
[richdocuments] Error: GuzzleHttp\Exception\ConnectException: cURL error 28: Connection timed out after 45001 milliseconds (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://207.188.152.218/extra-apps/richdocumentscode/proxy.php?req=/hosting/capabilities at <<closure>>
0. /snap/nextcloud/33587/htdocs/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php line 158
GuzzleHttp\Handler\CurlFactory::createRejection()
1. /snap/nextcloud/33587/htdocs/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php line 110
GuzzleHttp\Handler\CurlFactory::finishError()
2. /snap/nextcloud/33587/htdocs/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php line 47
GuzzleHttp\Handler\CurlFactory::finish()
3. /snap/nextcloud/33587/htdocs/lib/private/Http/Client/DnsPinMiddleware.php line 113
GuzzleHttp\Handler\CurlHandler->__invoke()
4. /snap/nextcloud/33587/htdocs/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php line 35
OC\Http\Client\DnsPinMiddleware->OC\Http\Client\{closure}("*** sensitive parameters replaced ***")
5. /snap/nextcloud/33587/htdocs/3rdparty/guzzlehttp/guzzle/src/Middleware.php line 31
GuzzleHttp\PrepareBodyMiddleware->__invoke()
6. /snap/nextcloud/33587/htdocs/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php line 71
GuzzleHttp\Middleware::GuzzleHttp\{closure}("*** sensitive parameters replaced ***")
7. /snap/nextcloud/33587/htdocs/3rdparty/guzzlehttp/guzzle/src/Middleware.php line 63
GuzzleHttp\RedirectMiddleware->__invoke()
8. /snap/nextcloud/33587/htdocs/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php line 75
GuzzleHttp\Middleware::GuzzleHttp\{closure}("*** sensitive parameters replaced ***")
9. /snap/nextcloud/33587/htdocs/3rdparty/guzzlehttp/guzzle/src/Client.php line 331
GuzzleHttp\HandlerStack->__invoke()
10. /snap/nextcloud/33587/htdocs/3rdparty/guzzlehttp/guzzle/src/Client.php line 168
GuzzleHttp\Client->transfer()
11. /snap/nextcloud/33587/htdocs/3rdparty/guzzlehttp/guzzle/src/Client.php line 187
GuzzleHttp\Client->requestAsync()
12. /snap/nextcloud/33587/htdocs/lib/private/Http/Client/Client.php line 218
GuzzleHttp\Client->request()
13. /var/snap/nextcloud/33587/nextcloud/extra-apps/richdocuments/lib/Service/CapabilitiesService.php line 136
OC\Http\Client\Client->get()
14. /var/snap/nextcloud/33587/nextcloud/extra-apps/richdocuments/lib/AppInfo/Application.php line 206
OCA\Richdocuments\Service\CapabilitiesService->refetch()
15. /var/snap/nextcloud/33587/nextcloud/extra-apps/richdocuments/lib/AppInfo/Application.php line 138
OCA\Richdocuments\AppInfo\Application->checkAndEnableCODEServer()
16. /snap/nextcloud/33587/htdocs/lib/private/AppFramework/Bootstrap/Coordinator.php line 190
OCA\Richdocuments\AppInfo\Application->boot()
17. /snap/nextcloud/33587/htdocs/lib/private/legacy/OC_App.php line 208
OC\AppFramework\Bootstrap\Coordinator->bootApp()
18. /snap/nextcloud/33587/htdocs/lib/private/legacy/OC_App.php line 141
OC_App::loadApp()
19. /snap/nextcloud/33587/htdocs/lib/base.php line 1045
OC_App::loadApps()
20. /snap/nextcloud/33587/htdocs/index.php line 36
OC::handleRequest()
GET /
from 194.87.151.204 at 2023-02-18T15:46:51+00:00
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'apps_paths' =>
array (
0 =>
array (
'path' => '/snap/nextcloud/current/htdocs/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/snap/nextcloud/current/nextcloud/extra-apps',
'url' => '/extra-apps',
'writable' => true,
),
),
'supportedDatabases' =>
array (
0 => 'mysql',
),
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/tmp/sockets/redis.sock',
'port' => 0,
),
'log_type' => 'file',
'logfile' => '/var/snap/nextcloud/current/logs/nextcloud.log',
'logfilemode' => 416,
'instanceid' => '************',
'passwordsalt' => '****************',
'secret' => '************',
'trusted_domains' =>
array (
0 => '192.168.1.138',
1 => '207.188.152.218',
),
'datadirectory' => '/var/snap/nextcloud/common/nextcloud/data',
'dbtype' => 'mysql',
'version' => '25.0.3.2',
'overwrite.cli.url' => 'http://192.168.1.138',
'dbname' => '********',
'dbhost' => 'localhost:/tmp/sockets/mysql.sock',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '*********',
'dbpassword' => '********',
'installed' => true,
'maintenance' => false,
);
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{"reqId":"o8p8YQHBRBdGWEWbxnQS","level":3,"time":"2023-02-16T21:40:14+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"PHP","method":"POST","url":"/index.php","message":"exif_read_data(): File not supp>{"reqId":"969rWJF5gykygzX2A6zq","level":3,"time":"2023-02-16T21:56:12+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"PHP","method":"POST","url":"/index.php/settings/apps/enable","message":"dns_get_re>{"reqId":"PGFCK8AytOwMOpNJhV4K","level":2,"time":"2023-02-16T21:59:29+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"no app in context","method":"GET","url":"/index.php/core/preview?fileId=42&x=250&y>{"reqId":"fBNU3B5nz5BdC31AvHyS","level":2,"time":"2023-02-16T21:59:32+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"no app in context","method":"GET","url":"/index.php/core/preview?fileId=37&x=250&y>{"reqId":"oLXZxka1MnOlpH9yVVYk","level":2,"time":"2023-02-16T21:59:34+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"no app in context","method":"GET","url":"/index.php/core/preview?fileId=36&x=250&y>{"reqId":"S590eHCvjG61uo7mm7v1","level":2,"time":"2023-02-16T22:02:54+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"no app in context","method":"GET","url":"/index.php/settings/admin/groupware","mes>{"reqId":"h4j5ZaxmD8eiDyXB0P4M","level":2,"time":"2023-02-16T22:03:22+00:00","remoteAddr":"192.168.1.131","user":"--","app":"no app in context","method":"POST","url":"/index.php/login","message":"Login failed: >{"reqId":"pjZ2sOkYjA7Y7mLgCqNw","level":2,"time":"2023-02-16T22:04:04+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"no app in context","method":"GET","url":"/index.php/settings/admin/groupware","mes>{"reqId":"n97II1zCGQa6WKEo2y2P","level":2,"time":"2023-02-16T22:04:38+00:00","remoteAddr":"192.168.1.131","user":"--","app":"no app in context","method":"POST","url":"/index.php/login","message":"Login failed: >{"reqId":"c9OzEqIlY0AjKdKEjqSX","level":2,"time":"2023-02-16T22:04:50+00:00","remoteAddr":"192.168.1.131","user":"--","app":"no app in context","method":"POST","url":"/index.php/login","message":"Login failed: >{"reqId":"8dOLLmf6BAgHjN4Xjps9","level":3,"time":"2023-02-16T22:50:59+00:00","remoteAddr":"207.188.152.218","user":"--","app":"richdocuments","method":"GET","url":"/","message":"Failed to fetch the Collabora ca>{"reqId":"ywMVrnsycJ9qCFJs1IwL","level":3,"time":"2023-02-16T22:53:01+00:00","remoteAddr":"207.188.152.218","user":"--","app":"richdocuments","method":"GET","url":"/","message":"Failed to fetch the Collabora ca>{"reqId":"98d6GRshm0DpLr5UNp8h","level":3,"time":"2023-02-16T22:53:29+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notific>{"reqId":"qJub0rowuH1xVNW2W1XW","level":3,"time":"2023-02-16T22:53:46+00:00","remoteAddr":"207.188.152.218","user":"--","app":"richdocuments","method":"GET","url":"/index.php/login","message":"Failed to fetch t>{"reqId":"4p1XIR8D8mQhc7m5uVcV","level":3,"time":"2023-02-16T22:53:59+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notific>{"reqId":"qJub0rowuH1xVNW2W1XW","level":3,"time":"2023-02-16T22:54:31+00:00","remoteAddr":"207.188.152.218","user":"--","app":"richdocuments","method":"GET","url":"/index.php/login","message":"Failed to fetch t>{"reqId":"1x4RVU1Fg5UMF3uptdAc","level":3,"time":"2023-02-16T22:55:16+00:00","remoteAddr":"207.188.152.218","user":"--","app":"richdocuments","method":"GET","url":"/index.php/apps/theming/theme/default.css?plai>{"reqId":"XCSEuIqZUo8GOG0zaWGh","level":3,"time":"2023-02-16T22:55:29+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notific>{"reqId":"gUjili54O7V9hAKVD7UU","level":3,"time":"2023-02-16T22:55:29+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"PUT","url":"/ocs/v2.php/apps/user_status/api/v1/heartbeat>{"reqId":"5afH5VtHqdOKsDChflM0","level":3,"time":"2023-02-16T22:56:00+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notific>{"reqId":"uczCVNFQ6wYyTX1vCGNU","level":3,"time":"2023-02-16T23:10:23+00:00","remoteAddr":"207.188.152.218","user":"--","app":"richdocuments","method":"POST","url":"/index.php/login","message":"Failed to fetch >{"reqId":"eiaGwptRGckEPBSYmDGG","level":3,"time":"2023-02-16T23:10:29+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/apps/logreader/poll?lastReqId=5afH>{"reqId":"EBwqWrIyZwkKbrlfDabm","level":3,"time":"2023-02-16T23:10:36+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notific>{"reqId":"QDGlFMvUpdWD42tBtEtY","level":3,"time":"2023-02-16T23:11:07+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notific>{"reqId":"fVOpZc2yO8F8l53LOJei","level":3,"time":"2023-02-16T23:11:11+00:00","remoteAddr":"207.188.152.218","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/apps/dashboard/","message":"Fail>{"reqId":"fVOpZc2yO8F8l53LOJei","level":3,"time":"2023-02-16T23:11:56+00:00","remoteAddr":"207.188.152.218","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/apps/dashboard/","message":"Fail>{"reqId":"fVOpZc2yO8F8l53LOJei","level":3,"time":"2023-02-16T23:12:41+00:00","remoteAddr":"207.188.152.218","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/apps/dashboard/","message":"Fail>{"reqId":"fVOpZc2yO8F8l53LOJei","level":3,"time":"2023-02-16T23:13:26+00:00","remoteAddr":"207.188.152.218","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/apps/dashboard/","message":"Fail>{"reqId":"fVOpZc2yO8F8l53LOJei","level":3,"time":"2023-02-16T23:14:11+00:00","remoteAddr":"207.188.152.218","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/apps/dashboard/","message":"Fail>{"reqId":"qTr9u9gdBon29cRn7158","level":3,"time":"2023-02-16T23:14:56+00:00","remoteAddr":"207.188.152.218","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/apps/theming/theme/default.css?p>{"reqId":"8wvGrjELo1SmNIGDvaRh","level":3,"time":"2023-02-16T23:14:58+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/apps/logreader/poll?lastReqId=fVOp>{"reqId":"ogTgGvxiadxFo1THxq5j","level":3,"time":"2023-02-16T23:15:10+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notific>{"reqId":"nEBCjrYbtSgUyg9Ld6Gh","level":3,"time":"2023-02-16T23:15:39+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notific>{"reqId":"39fwCyf7gfSVIqeBlJA1","level":3,"time":"2023-02-16T23:15:44+00:00","remoteAddr":"207.188.152.218","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/apps/theming/theme/light.css?pla>{"reqId":"ANpI0rGFfgsFks7xmQ9o","level":3,"time":"2023-02-16T23:16:31+00:00","remoteAddr":"207.188.152.218","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/apps/theming/theme/light-highcon>{"reqId":"U4MD4lfLX1AFdIhc7WEt","level":3,"time":"2023-02-16T23:16:40+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notific>{"reqId":"Oa010XzkNLfRfjEy8a6Q","level":3,"time":"2023-02-16T23:16:50+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/apps/logreader/poll?lastReqId=39fw>{"reqId":"12vf4hIVp6qxCGsOE4FA","level":3,"time":"2023-02-16T23:17:03+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"PUT","url":"/ocs/v2.php/apps/user_status/api/v1/heartbeat>{"reqId":"w6OAJPXZFF3RvDuxQASv","level":3,"time":"2023-02-16T23:17:10+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notific>{"reqId":"ZCloq3EQvCXTkpCenFc6","level":3,"time":"2023-02-16T23:17:16+00:00","remoteAddr":"207.188.152.218","user":"admin","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/spreed/api/v4/room","messa>{"reqId":"pfQ6XUDSyCEBiNXahYBI","level":3,"time":"2023-02-16T23:18:02+00:00","remoteAddr":"207.188.152.218","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/avatar/admin/64?v=1","message":">{"reqId":"RPsDdVCogeDzrutAFke2","level":3,"time":"2023-02-16T23:18:02+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/apps/logreader/poll?lastReqId=ZClo>{"reqId":"oL1l5UBeq77kDdtbu2b9","level":3,"time":"2023-02-16T23:18:11+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notific>{"reqId":"pgRz4W4loKHVCStp1D2m","level":3,"time":"2023-02-16T23:18:41+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notific>{"reqId":"ZWfTJdxZqRNjgeHQmU0N","level":3,"time":"2023-02-16T23:18:47+00:00","remoteAddr":"207.188.152.218","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/avatar/admin/512?v=1","message":>{"reqId":"eOl1tbuCEy4v7TGY514c","level":3,"time":"2023-02-16T23:32:50+00:00","remoteAddr":"207.188.152.218","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/settings/user","message":"Failed>
{"reqId":"XHfSy68kjQncsMXq9Dsd","level":3,"time":"2023-02-16T23:32:59+00:00","remoteAddr":"192.168.1.131","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/apps/logreader/poll?lastReqId=ZWfT>{"reqId":"eOl1tbuCEy4v7TGY514c","level":3,"time":"2023-02-16T23:33:35+00:00","remoteAddr":"207.188.152.218","user":"admin","app":"richdocuments","method":"GET","url":"/index.php/settings/user","message":"Failed>{"reqId":"7PKzbCmPlRE0XqZvwbVz","level":3,"time":"2023-02-17T08:14:12+00:00","remoteAddr":"","user":"--","app":"richdocuments","method":"","url":"--","message":"Failed to fetch the Collabora capabilities endpoi>{"reqId":"7PKzbCmPlRE0XqZvwbVz","level":3,"time":"2023-02-17T08:14:19+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /sn>{"reqId":"7PKzbCmPlRE0XqZvwbVz","level":3,"time":"2023-02-17T08:14:19+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /sn>{"reqId":"7PKzbCmPlRE0XqZvwbVz","level":3,"time":"2023-02-17T08:14:19+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /sn>{"reqId":"7PKzbCmPlRE0XqZvwbVz","level":3,"time":"2023-02-17T08:14:19+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /sn>{"reqId":"7PKzbCmPlRE0XqZvwbVz","level":3,"time":"2023-02-17T08:14:21+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /sn>{"reqId":"7PKzbCmPlRE0XqZvwbVz","level":3,"time":"2023-02-17T08:14:21+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /sn>{"reqId":"7PKzbCmPlRE0XqZvwbVz","level":3,"time":"2023-02-17T08:14:21+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /sn>{"reqId":"7PKzbCmPlRE0XqZvwbVz","level":3,"time":"2023-02-17T08:14:21+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /sn>{"reqId":"A4XAf15Fs9TdyJk50E9V","level":3,"time":"2023-02-17T08:14:22+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /sn>{"reqId":"A4XAf15Fs9TdyJk50E9V","level":3,"time":"2023-02-17T08:14:22+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /sn>{"reqId":"A4XAf15Fs9TdyJk50E9V","level":3,"time":"2023-02-17T08:14:22+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /sn>{"reqId":"A4XAf15Fs9TdyJk50E9V","level":3,"time":"2023-02-17T08:14:22+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /sn>{"reqId":"A4XAf15Fs9TdyJk50E9V","level":2,"time":"2023-02-17T08:14:22+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 6: 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