Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
10.5.0
- Operating system and version (e.g., Ubuntu 24.04):
TrueNas Scale 24.10.2 Ubuntu 24.04 VM
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.63
- Reverse proxy and version _(e.g. nginx 1.27.2)
pfsense HAProxy 2.8.3-86e043a
- PHP version (e.g, 8.3):
8.3.16
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
After clean install
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
cloudflare for DNS of my domain
Summary of the issue you are facing:
[Error in logs]
Steps to replicate it (hint: details matter!):
- Clean install and go to mydomain.com/settings/admin/overview
Log entries
from ? by -- at Feb 8, 2025, 9:56:29 AM```
#### Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the *Copy raw* option from *Administration settings->Logging* screen or from your `nextcloud.log` located in your data directory). Feel free to use a pastebin/gist service if necessary.
```{"reqId":"HSQBUQmUjC60OenOMhdB","level":3,"time":"2025-02-08T14:56:29+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"Error while running background job OCA\\Theming\\Jobs\\MigrateBackgroundImages (id: 120, arguments: {\"stage\":\"prepare\"})","userAgent":"--","version":"30.0.5.1","exception":{"Exception":"OCP\\Files\\NotFoundException","Message":"/appdata_ocupldzb39sw/theming/global","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Files/Node/LazyFolder.php","line":141,"function":"get","class":"OC\\Files\\Node\\Root","type":"->","args":["/appdata_ocupldzb39sw/theming/global"]},{"file":"/var/www/html/lib/private/Files/AppData/AppData.php","line":114,"function":"get","class":"OC\\Files\\Node\\LazyFolder","type":"->","args":["appdata_ocupldzb39sw/theming/global"]},{"file":"/var/www/html/apps/theming/lib/Jobs/MigrateBackgroundImages.php","line":151,"function":"getFolder","class":"OC\\Files\\AppData\\AppData","type":"->","args":["global"]},{"file":"/var/www/html/apps/theming/lib/Jobs/MigrateBackgroundImages.php","line":83,"function":"storeUserIdsToProcess","class":"OCA\\Theming\\Jobs\\MigrateBackgroundImages","type":"->","args":[[]]},{"file":"/var/www/html/apps/theming/lib/Jobs/MigrateBackgroundImages.php","line":62,"function":"runPreparation","class":"OCA\\Theming\\Jobs\\MigrateBackgroundImages","type":"->","args":[]},{"file":"/var/www/html/lib/public/BackgroundJob/Job.php","line":61,"function":"run","class":"OCA\\Theming\\Jobs\\MigrateBackgroundImages","type":"->","args":[{"stage":"prepare"}]},{"file":"/var/www/html/lib/public/BackgroundJob/QueuedJob.php","line":43,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->","args":[{"__class__":"OC\\BackgroundJob\\JobList"}]},{"file":"/var/www/html/lib/public/BackgroundJob/QueuedJob.php","line":29,"function":"start","class":"OCP\\BackgroundJob\\QueuedJob","type":"->","args":[{"__class__":"OC\\BackgroundJob\\JobList"}]},{"file":"/var/www/html/cron.php","line":162,"function":"execute","class":"OCP\\BackgroundJob\\QueuedJob","type":"->","args":[{"__class__":"OC\\BackgroundJob\\JobList"}]}],"File":"/var/www/html/lib/private/Files/Node/Root.php","Line":187,"message":"Error while running background job OCA\\Theming\\Jobs\\MigrateBackgroundImages (id: 120, arguments: {\"stage\":\"prepare\"})","exception":[],"CustomMessage":"Error while running background job OCA\\Theming\\Jobs\\MigrateBackgroundImages (id: 120, arguments: {\"stage\":\"prepare\"})"},"id":"67a7937bb1f82"}```
#### Web Browser
If the problem is related to the Web interface, open your browser inspector *Console* and *Network* tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
#### Web server / Reverse Proxy
The output of your Apache/nginx/system log in `/var/log/____`:
```_gateway - - [08/Feb/2025:14:45:50 +0000] "GET / HTTP/1.1" 302 - "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:50 +0000] "GET /setup HTTP/1.1" 200 1575 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:50 +0000] "GET /style.css?v4 HTTP/1.1" 200 14959 "https://192.168.5.217:7080/setup" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:50 +0000] "GET /forms.js HTTP/1.1" 200 2798 "https://192.168.5.217:7080/setup" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:50 +0000] "GET /toggle-dark-mode.js HTTP/1.1" 200 1491 "https://192.168.5.217:7080/setup" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:50 +0000] "GET /img/nextcloud-logo.svg HTTP/1.1" 200 3090 "https://192.168.5.217:7080/setup" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:50 +0000] "GET /img/jenna-kim-the-globe.webp HTTP/1.1" 200 98876 "https://192.168.5.217:7080/style.css?v4" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:50 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/setup" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:56 +0000] "GET / HTTP/1.1" 302 - "https://192.168.5.217:7080/setup" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:56 +0000] "GET /login HTTP/1.1" 200 1759 "https://192.168.5.217:7080/setup" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:56 +0000] "GET /style.css?v4 HTTP/1.1" 200 14959 "https://192.168.5.217:7080/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:56 +0000] "GET /forms.js HTTP/1.1" 200 2798 "https://192.168.5.217:7080/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:56 +0000] "GET /toggle-dark-mode.js HTTP/1.1" 200 1491 "https://192.168.5.217:7080/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:56 +0000] "GET /before-unload.js HTTP/1.1" 200 120 "https://192.168.5.217:7080/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:56 +0000] "GET /img/nextcloud-logo.svg HTTP/1.1" 200 3090 "https://192.168.5.217:7080/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:45:56 +0000] "GET /img/jenna-kim-the-globe.webp HTTP/1.1" 200 98876 "https://192.168.5.217:7080/style.css?v4" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:01 +0000] "POST /api/auth/login HTTP/1.1" 201 - "https://192.168.5.217:7080/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:01 +0000] "GET / HTTP/1.1" 302 - "https://192.168.5.217:7080/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:01 +0000] "GET /containers HTTP/1.1" 200 12730 "https://192.168.5.217:7080/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:16 +0000] "GET /containers HTTP/1.1" 200 12730 "https://192.168.5.217:7080/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:16 +0000] "GET /style.css?v4 HTTP/1.1" 200 14959 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:16 +0000] "GET /forms.js HTTP/1.1" 200 2798 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:16 +0000] "GET /toggle-dark-mode.js HTTP/1.1" 200 1491 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:16 +0000] "GET /second-tab-warning.js HTTP/1.1" 200 443 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:16 +0000] "GET /timezone.js HTTP/1.1" 200 240 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:16 +0000] "GET /before-unload.js HTTP/1.1" 200 120 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:16 +0000] "GET /img/jenna-kim-the-globe.webp HTTP/1.1" 200 98876 "https://192.168.5.217:7080/style.css?v4" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:30 +0000] "POST /api/configuration HTTP/1.1" 201 - "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:30 +0000] "GET / HTTP/1.1" 302 - "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:31 +0000] "GET /containers HTTP/1.1" 200 13165 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:31 +0000] "GET /options-form-submit.js?v3 HTTP/1.1" 200 2446 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
192.168.5.1 - - [08/Feb/2025:14:46:36 +0000] "-" 408 - "-" "-"
_gateway - - [08/Feb/2025:14:46:40 +0000] "POST /api/configuration HTTP/1.1" 201 - "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:40 +0000] "GET / HTTP/1.1" 302 - "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:40 +0000] "GET /containers HTTP/1.1" 200 13165 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:46 +0000] "POST /api/configuration HTTP/1.1" 201 - "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:46 +0000] "GET / HTTP/1.1" 302 - "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:46 +0000] "GET /containers HTTP/1.1" 200 12264 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:46:51 +0000] "POST /api/docker/start HTTP/1.1" 201 - "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:36 +0000] "GET / HTTP/1.1" 302 - "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:36 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:36 +0000] "GET /disable-clamav.js HTTP/1.1" 200 161 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:36 +0000] "GET /disable-docker-socket-proxy.js HTTP/1.1" 200 249 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:36 +0000] "GET /disable-talk.js HTTP/1.1" 200 153 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:36 +0000] "GET /disable-imaginary.js HTTP/1.1" 200 177 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:36 +0000] "GET /automatic_reload.js HTTP/1.1" 200 678 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:36 +0000] "GET /disable-collabora.js HTTP/1.1" 200 173 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:37 +0000] "GET /disable-talk-recording.js HTTP/1.1" 200 153 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:37 +0000] "GET /disable-whiteboard.js HTTP/1.1" 200 178 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:37 +0000] "GET /disable-fulltextsearch.js HTTP/1.1" 200 198 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:37 +0000] "GET /disable-onlyoffice.js HTTP/1.1" 200 215 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:42 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:42 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:47 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:47 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:52 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:52 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
192.168.5.1 - - [08/Feb/2025:14:49:57 +0000] "-" 408 - "-" "-"
192.168.5.1 - - [08/Feb/2025:14:49:57 +0000] "-" 408 - "-" "-"
_gateway - - [08/Feb/2025:14:49:57 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:49:58 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:03 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:03 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:08 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:08 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:13 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:14 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:19 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:19 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:24 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:24 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:29 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:29 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:32 +0000] "GET /containers HTTP/1.1" 200 16219 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:32 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:37 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:38 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:43 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:43 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:48 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:48 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:53 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:53 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:58 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:50:59 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:04 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:04 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:09 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:09 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:14 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:15 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:20 +0000] "GET /containers HTTP/1.1" 200 16219 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:20 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:24 +0000] "GET /containers HTTP/1.1" 200 16219 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:25 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:30 +0000] "GET /containers HTTP/1.1" 200 16218 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:30 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:35 +0000] "GET /containers HTTP/1.1" 200 24206 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:35 +0000] "GET /img/favicon.png HTTP/1.1" 200 90022 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:56 +0000] "POST /api/configuration HTTP/1.1" 201 - "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:56 +0000] "GET / HTTP/1.1" 302 - "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:14:51:56 +0000] "GET /containers HTTP/1.1" 200 26240 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"
_gateway - - [08/Feb/2025:17:19:43 +0000] "GET /api/docker/logs?id=nextcloud-aio-apache HTTP/1.1" 200 2221 "https://192.168.5.217:7080/containers" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"```
### Configuration
`
`
#### Nextcloud
The output of `occ config:list system` or similar is best, but, if not possible, the contents of your `config.php` file from `/path/to/nextcloud` is fine (make sure to remove any identifiable information!):
```{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "nc.warrenbuc.com",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"nc.warrenbuc.com"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "30.0.5.1",
"overwrite.cli.url": "https:\/\/nc.warrenbuc.com\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"loglevel": 2,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"updatedirectory": "\/nc-updater",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": true,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "US",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"DOMAIN": "mydomain.com"
}
}```
#### Apps
The output of `occ app:list` (if possible).
Enabled:
- activity: 3.0.0
- admin_audit: 1.20.0
- bruteforcesettings: 3.0.0
- calendar: 5.0.9
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contacts: 6.1.3
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- deck: 1.14.3
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- nextcloud-aio: 0.7.0
- nextcloud_announcements: 2.0.0
- notes: 4.11.0
- notifications: 3.0.0
- notify_push: 1.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- richdocuments: 8.5.3
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- tasks: 0.16.1
- text: 4.1.0
- theming: 2.5.0
- twofactor_backupcodes: 1.19.0
- twofactor_totp: 12.0.0-dev
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- whiteboard: 1.0.5
- workflowengine: 2.12.0
Disabled: - app_api: 4.0.5 (installed 4.0.5)
- encryption: 2.18.0
- files_external: 1.22.0
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- user_ldap: 1.21.0
### Tips for increasing the likelihood of a response
* Use the `preformatted text` formatting option in the editor for all log entries and configuration output.
* If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
* Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.