Error Error while trying to create admin account: nextcloud/truenas/proxmox/portainer

ℹ️ Support
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The Basics

  • Nextcloud Server version 31.0.4 1.6.28

  • Operating system and version: Ubuntu/Proxmox 8.3.5

    • Truenas: ElectricEel-24.10.2.1

  • Is this the first time you’ve seen this error? (Yes / No):

    • YES

  • When did this problem seem to first start?

    • Once I finally solved the Untrusted Domain error…
    • First screen …

  • Installation method:

    • App inside of TrueNas on Proxmox

  • Are you using CloudfIare, mod_security, or similar? (Yes / No)

    • not yet. just trying to access from the Web API button…

Summary of the issue you are facing and ### Steps to replicate it

  1. click Web API button from App/Nextcloud screen of TrueNas.
  2. Get a Create an admin account screen
  3. enter admin name and password (new name and password)(also tried original name and password)
  4. click Install
  5. next screen appears with the same field plus error at top and performance warning at bottom.

Also note: Trying to access Nextcloud API directly from chrome browser on Windows machine at 192.168.1.218 using address https://192.168.1.125:30087 or http://192.168.1.125:30087 yields “192.168.1.125 refused to connect” even though 192.168.0.0/16 is a trusted domain

Error

Error while trying to create admin account: An exception occurred in the driver: SQLSTATE[08006] [7] could not translate host name “postgres” to address: Name or service not known

Create an admin account

Performance warning

You chose SQLite as database.

SQLite should only be used for minimal and development instances. For production we recommend a different database backend.

If you use clients for file syncing, the use of SQLite is highly discouraged.

PostgreSQL is selected.

Anything entered here just returns me to the same screen.

Log entries

Nextcloud


{"reqId":"yO9j4wQHa2DZfBRSDjDG","level":3,"time":"2025-05-15T21:15:00+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Not installed","userAgent":"--","version":"31.0.4.1","exception":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"/var/www/html/lib/base.php","line":691,"function":"checkInstalled","class":"OC","type":"::","args":[{"__class__":"OC\\SystemConfig"}]},{"file":"/var/www/html/lib/base.php","line":1156,"function":"init","class":"OC","type":"::","args":[]},{"file":"/var/www/html/cron.php","line":24,"args":["/var/www/html/lib/base.php"],"function":"require_once"}],"File":"/var/www/html/lib/base.php","Line":228,"message":"Not installed","exception":{},"CustomMessage":"Not installed"}}
{"reqId":"ClL1lXeXFQXfi3Tt3jWk","level":2,"time":"2025-05-15T21:16:06+00:00","remoteAddr":"172.16.1.5","user":"--","app":"no app in context","method":"GET","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
{"reqId":"ClL1lXeXFQXfi3Tt3jWk","level":2,"time":"2025-05-15T21:16:06+00:00","remoteAddr":"172.16.1.5","user":"--","app":"no app in context","method":"GET","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
{"reqId":"fHxieWBlopstZfhtEWfV","level":2,"time":"2025-05-15T21:16:27+00:00","remoteAddr":"172.16.1.5","user":"--","app":"no app in context","method":"POST","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
{"reqId":"fHxieWBlopstZfhtEWfV","level":2,"time":"2025-05-15T21:16:27+00:00","remoteAddr":"172.16.1.5","user":"--","app":"no app in context","method":"POST","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
{"reqId":"pFoq2TMUNUxbiMN2XvbI","level":3,"time":"2025-05-15T21:20:00+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Not installed","userAgent":"--","version":"31.0.4.1","exception":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"/var/www/html/lib/base.php","line":691,"function":"checkInstalled","class":"OC","type":"::","args":[{"__class__":"OC\\SystemConfig"}]},{"file":"/var/www/html/lib/base.php","line":1156,"function":"init","class":"OC","type":"::","args":[]},{"file":"/var/www/html/cron.php","line":24,"args":["/var/www/html/lib/base.php"],"function":"require_once"}],"File":"/var/www/html/lib/base.php","Line":228,"message":"Not installed","exception":{},"CustomMessage":"Not installed"}}
{"reqId":"2cuUwGue0MLRklKzqtyy","level":2,"time":"2025-05-15T21:21:58+00:00","remoteAddr":"172.16.1.5","user":"--","app":"no app in context","method":"POST","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
{"reqId":"2cuUwGue0MLRklKzqtyy","level":2,"time":"2025-05-15T21:21:58+00:00","remoteAddr":"172.16.1.5","user":"--","app":"no app in context","method":"POST","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
{"reqId":"PLOla92QJGZhEZANCPWx","level":3,"time":"2025-05-15T21:25:00+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Not installed","userAgent":"--","version":"31.0.4.1","exception":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"/var/www/html/lib/base.php","line":691,"function":"checkInstalled","class":"OC","type":"::","args":[{"__class__":"OC\\SystemConfig"}]},{"file":"/var/www/html/lib/base.php","line":1156,"function":"init","class":"OC","type":"::","args":[]},{"file":"/var/www/html/cron.php","line":24,"args":["/var/www/html/lib/base.php"],"function":"require_once"}],"File":"/var/www/html/lib/base.php","Line":228,"message":"Not installed","exception":{},"CustomMessage":"Not installed"}}
{"reqId":"OWa1Wto1e1zPxlLM4Qr4","level":2,"time":"2025-05-15T21:25:19+00:00","remoteAddr":"172.16.1.3","user":"--","app":"no app in context","method":"GET","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
{"reqId":"OWa1Wto1e1zPxlLM4Qr4","level":2,"time":"2025-05-15T21:25:19+00:00","remoteAddr":"172.16.1.3","user":"--","app":"no app in context","method":"GET","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
{"reqId":"aKqzPxWeKY1XCVnKWQgP","level":2,"time":"2025-05-15T21:25:38+00:00","remoteAddr":"172.16.1.3","user":"--","app":"no app in context","method":"POST","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
{"reqId":"aKqzPxWeKY1XCVnKWQgP","level":2,"time":"2025-05-15T21:25:38+00:00","remoteAddr":"172.16.1.3","user":"--","app":"no app in context","method":"POST","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
{"reqId":"r9A2ScY9LicmlSYcsg3Q","level":2,"time":"2025-05-15T21:25:49+00:00","remoteAddr":"172.16.1.3","user":"--","app":"no app in context","method":"POST","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
{"reqId":"r9A2ScY9LicmlSYcsg3Q","level":2,"time":"2025-05-15T21:25:49+00:00","remoteAddr":"172.16.1.3","user":"--","app":"no app in context","method":"POST","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
{"reqId":"xdidHDotkQiuV5JGKWXF","level":2,"time":"2025-05-15T21:26:18+00:00","remoteAddr":"172.16.1.3","user":"--","app":"no app in context","method":"POST","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
{"reqId":"xdidHDotkQiuV5JGKWXF","level":2,"time":"2025-05-15T21:26:18+00:00","remoteAddr":"172.16.1.3","user":"--","app":"no app in context","method":"POST","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
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{"reqId":"3IOIulytGgnWSEGNcj4m","level":2,"time":"2025-05-15T21:31:47+00:00","remoteAddr":"172.16.1.3","user":"--","app":"no app in context","method":"GET","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
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{"reqId":"Sac9bREycw5iiPULpsXD","level":2,"time":"2025-05-15T21:32:08+00:00","remoteAddr":"172.16.1.3","user":"--","app":"no app in context","method":"POST","url":"/","message":"Host 192.168.1.125 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36","version":"31.0.4.1","data":[]}
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sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/base.php","line":973,"function":"run","class":"OC\\Core\\Controller\\SetupController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/index.php","line":24,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/3rdparty/doctrine/dbal/src/Driver/API/PostgreSQL/ExceptionConverter.php","Line":77,"Previous":{"Exception":"Doctrine\\DBAL\\Driver\\PDO\\Exception","Message":"SQLSTATE[08006] [7] could not translate host name \"postgres\" to address: Name or service not known","Code":7,"Trace":[{"file":"/var/www/html/3rdparty/doctrine/dbal/src/Driver/PDO/PgSQL/Driver.php","line":41,"function":"new","class":"Doctrine\\DBAL\\Driver\\PDO\\Exception","type":"::","args":[{"__class__":"PDOException","errorInfo":["08006",7,"could not translate host name \"postgres\" to address: Name or service not 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sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/base.php","line":973,"function":"run","class":"OC\\Core\\Controller\\SetupController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/index.php","line":24,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/3rdparty/doctrine/dbal/src/Driver/PDO/PgSQL/Driver.php","Line":34}},"message":"Error trying to connect as \"postgres\", assuming database is setup and tables need to be created","exception":{},"CustomMessage":"Error trying to connect as \"postgres\", assuming database is setup and tables need to be created"}}
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sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/base.php","line":973,"function":"run","class":"OC\\Core\\Controller\\SetupController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/index.php","line":24,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/3rdparty/doctrine/dbal/src/Driver/API/PostgreSQL/ExceptionConverter.php","Line":77,"Previous":{"Exception":"Doctrine\\DBAL\\Driver\\PDO\\Exception","Message":"SQLSTATE[08006] [7] could not translate host name \"postgres\" to address: Name or service not known","Code":7,"Trace":[{"file":"/var/www/html/3rdparty/doctrine/dbal/src/Driver/PDO/PgSQL/Driver.php","line":41,"function":"new","class":"Doctrine\\DBAL\\Driver\\PDO\\Exception","type":"::","args":[{"__class__":"PDOException","errorInfo":["08006",7,"could not translate host name \"postgres\" to address: Name or service not 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sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/base.php","line":973,"function":"run","class":"OC\\Core\\Controller\\SetupController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/index.php","line":24,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/3rdparty/doctrine/dbal/src/Driver/PDO/Exception.php","Line":24,"Previous":{"Exception":"PDOException","Message":"SQLSTATE[08006] [7] could not translate host name \"postgres\" to address: Name or service not 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sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/base.php","line":973,"function":"run","class":"OC\\Core\\Controller\\SetupController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/index.php","line":24,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/3rdparty/doctrine/dbal/src/Driver/PDO/PgSQL/Driver.php","Line":34}},"message":"Error trying to connect as \"postgres\", assuming database is setup and tables need to be created","exception":{},"CustomMessage":"Error trying to connect as \"postgres\", assuming database is setup and tables need to be created"}}
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sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/base.php","line":973,"function":"run","class":"OC\\Core\\Controller\\SetupController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/index.php","line":24,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/3rdparty/doctrine/dbal/src/Driver/API/PostgreSQL/ExceptionConverter.php","Line":77,"Previous":{"Exception":"Doctrine\\DBAL\\Driver\\PDO\\Exception","Message":"SQLSTATE[08006] [7] could not translate host name \"postgres\" to address: Name or service not known","Code":7,"Trace":[{"file":"/var/www/html/3rdparty/doctrine/dbal/src/Driver/PDO/PgSQL/Driver.php","line":41,"function":"new","class":"Doctrine\\DBAL\\Driver\\PDO\\Exception","type":"::","args":[{"__class__":"PDOException","errorInfo":["08006",7,"could not translate host name \"postgres\" to address: Name or service not 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sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/base.php","line":973,"function":"run","class":"OC\\Core\\Controller\\SetupController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/index.php","line":24,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/3rdparty/doctrine/dbal/src/Driver/PDO/PgSQL/Driver.php","Line":34}},"message":"Error trying to connect as \"postgres\", assuming database is setup and tables need to be created","exception":{},"CustomMessage":"Error trying to connect as \"postgres\", assuming database is setup and tables need to be created"}}
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Web Browser

chrome

Configuration

Nextcloud

config.php

<?php
$CONFIG = array (
  'htaccess.RewriteBase' => '/',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'apps_paths' => 
  array (
    0 => 
    array (
      'path' => '/var/www/html/apps',
      'url' => '/apps',
      'writable' => false,
    ),
    1 => 
    array (
      'path' => '/var/www/html/custom_apps',
      'url' => '/custom_apps',
      'writable' => true,
    ),
  ),
  'memcache.distributed' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' => 
  array (
    'host' => 'redis',
    'password' => 'FincaJill8103Redis',
    'port' => 6379,
  ),
  'overwritehost' => '192.168.1.125:30087',
  'overwriteprotocol' => 'https',
  'trusted_proxies' => 
  array (
    0 => '127.0.0.1',
    1 => '192.168.0.0/16',
    2 => '172.16.0.0/12',
    3 => '10.0.0.0/8',
  ),
  'upgrade.disable-web' => true,
  'passwordsalt' => 'BTcwLtSklk0xXXXXXXXXXG2dTkpif7',
  'secret' => 'oDM/lYvrUZSvq4dHrXXXXXXXXXr/hMyEHs5eK3gZaq5cJuE',
  'trusted_domains' => 
  array (
    0 => '192.168.1.125:30087',
  ),
  'datadirectory' => '/var/www/html/data',
  'dbtype' => 'pgsql',
  'version' => '31.0.4.1',
  'overwrite.cli.url' => 'https://192.168.1.125:30087',
  'dbname' => 'nextcloud',
  'dbhost' => 'postgres:5432',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'nextcloud',
  'dbpassword' => 'XXXXXXXXXXXXXXXXXXXXX',
  'instanceid' => 'ocvldvinkcjk',
);
2

I see that my config.php got mangled in the post so I corrected that above.

Any help here is greatly appreciated.

3

Trying to gather more insights, I ran

./occ config:list system

and got this output:

/usr/bin/env: ‘php’: No such file or directory

shouldn’t that have be installed as part of the Truenas App installation of Nextcloud?

4

I corrected it. See format for next post.

See Using the occ command — Nextcloud latest Administration Manual latest documentation for help

5

Starting again clean. We can close this topic.

6

This topic was automatically closed 8 days after the last reply. New replies are no longer allowed.