Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 29.0.5): Nextcloud Hub 9 (30.0.1)
Operating system and version (eg, Ubuntu 24.04): Rocky Linux 9.4 (Blue Onyx)
Apache or nginx version (eg, Apache 2.4.25): nginx/1.26.2
PHP version (eg, 8.3): PHP 8.2.25 (cli)
The issue you are facing:
Cannot show shared folder
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Select Folder, click share link
- Set folder View Only
- Copy Link
- Trying to open copied link from other browser.
The output of your Nextcloud log in Admin > Logging:
Error Failed opening required ‘dav/appinfo/v2/publicremote.php’ (include_path=‘.:/usr/share/pear’)
{"reqId":"6MrVwJGAOz8uguFlbVun","level":3,"time":"2024-10-28T05:18:35+00:00","remoteAddr":"172.71.124.14","user":"--","app":"public","method":"PROPFIND","url":"/public.php/dav/files/GH7Jp9emsXX9qQc/","message":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:131.0) Gecko/20100101 Firefox/131.0","version":"30.0.1.2","exception":{"Exception":"Error","Message":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')","Code":0,"Trace":[],"File":"/var/www/html/cloud.pwcindonesia.com/public/public.php","Line":82,"message":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')","exception":[],"CustomMessage":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')"},"id":"671f21401150d"}
require_once(dav/appinfo/v2/publicremote.php): Failed to open stream: No such file or directory at /var/www/html/cloud.pwcindonesia.com/public/public.php#82
{"reqId":"6MrVwJGAOz8uguFlbVun","level":3,"time":"2024-10-28T05:18:35+00:00","remoteAddr":"172.71.124.14","user":"--","app":"PHP","method":"PROPFIND","url":"/public.php/dav/files/GH7Jp9emsXX9qQc/","message":"require_once(dav/appinfo/v2/publicremote.php): Failed to open stream: No such file or directory at /var/www/html/cloud.pwcindonesia.com/public/public.php#82","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:131.0) Gecko/20100101 Firefox/131.0","version":"30.0.1.2","data":{"app":"PHP"},"id":"671f214011517"}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '*****',
'passwordsalt' => ''*****',',
'secret' => ''*****',',
'trusted_domains' =>
array (
0 => 'cloud.pwcindonesia.com',
),
'datadirectory' => '/var/www/html/nc/data',
'dbtype' => 'mysql',
'version' => '30.0.1.2',
'overwrite.cli.url' => 'https://cloud.pwcindonesia.com',
'dbname' => ''*****',',
'dbhost' => ''*****',',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => ''*****',',
'dbpassword' => ''*****',',
'installed' => true,
);
The output of your Apache/nginx/system log in /var/log/____:
No Error (NGINX)
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{"reqId":"1JVNVPheZ516V19Z7RY0","level":3,"time":"2024-10-28T04:36:16+00:00","remoteAddr":"162.158.162.88","user":"--","app":"PHP","method":"PROPFIND","url":"/public.php/dav/files/GH7Jp9emsXX9qQc/","message":"require_once(dav/appinfo/v2/publicremote.php): Failed to open stream: No such file or directory at /var/www/html/cloud.pwcindonesia.com/public/public.php#82","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36 Edg/130.0.0.0","version":"30.0.1.2","data":{"app":"PHP"}}
{"reqId":"1JVNVPheZ516V19Z7RY0","level":3,"time":"2024-10-28T04:36:16+00:00","remoteAddr":"162.158.162.88","user":"--","app":"public","method":"PROPFIND","url":"/public.php/dav/files/GH7Jp9emsXX9qQc/","message":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36 Edg/130.0.0.0","version":"30.0.1.2","exception":{"Exception":"Error","Message":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')","Code":0,"Trace":[],"File":"/var/www/html/cloud.pwcindonesia.com/public/public.php","Line":82,"message":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')","exception":{},"CustomMessage":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')"}}
{"reqId":"6r8gMBKmqHG5NQgUV8bS","level":3,"time":"2024-10-28T04:44:07+00:00","remoteAddr":"162.158.162.89","user":"--","app":"PHP","method":"PROPFIND","url":"/public.php/dav/files/GH7Jp9emsXX9qQc/","message":"require_once(dav/appinfo/v2/publicremote.php): Failed to open stream: No such file or directory at /var/www/html/cloud.pwcindonesia.com/public/public.php#82","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36 Edg/130.0.0.0","version":"30.0.1.2","data":{"app":"PHP"}}
{"reqId":"6r8gMBKmqHG5NQgUV8bS","level":3,"time":"2024-10-28T04:44:07+00:00","remoteAddr":"162.158.162.89","user":"--","app":"public","method":"PROPFIND","url":"/public.php/dav/files/GH7Jp9emsXX9qQc/","message":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36 Edg/130.0.0.0","version":"30.0.1.2","exception":{"Exception":"Error","Message":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')","Code":0,"Trace":[],"File":"/var/www/html/cloud.pwcindonesia.com/public/public.php","Line":82,"message":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')","exception":{},"CustomMessage":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')"}}
{"reqId":"1UPZ3XqswMbWuSoTQcUk","level":2,"time":"2024-10-28T05:18:12+00:00","remoteAddr":"172.71.124.14","user":"--","app":"no app in context","method":"POST","url":"/login","message":"Login failed: hrace009@gmail.com (Remote IP: 172.71.124.14)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:131.0) Gecko/20100101 Firefox/131.0","version":"30.0.1.2","data":[]}
{"reqId":"6MrVwJGAOz8uguFlbVun","level":3,"time":"2024-10-28T05:18:35+00:00","remoteAddr":"172.71.124.14","user":"--","app":"PHP","method":"PROPFIND","url":"/public.php/dav/files/GH7Jp9emsXX9qQc/","message":"require_once(dav/appinfo/v2/publicremote.php): Failed to open stream: No such file or directory at /var/www/html/cloud.pwcindonesia.com/public/public.php#82","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:131.0) Gecko/20100101 Firefox/131.0","version":"30.0.1.2","data":{"app":"PHP"}}
{"reqId":"6MrVwJGAOz8uguFlbVun","level":3,"time":"2024-10-28T05:18:35+00:00","remoteAddr":"172.71.124.14","user":"--","app":"public","method":"PROPFIND","url":"/public.php/dav/files/GH7Jp9emsXX9qQc/","message":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:131.0) Gecko/20100101 Firefox/131.0","version":"30.0.1.2","exception":{"Exception":"Error","Message":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')","Code":0,"Trace":[],"File":"/var/www/html/cloud.pwcindonesia.com/public/public.php","Line":82,"message":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')","exception":{},"CustomMessage":"Failed opening required 'dav/appinfo/v2/publicremote.php' (include_path='.:/usr/share/pear')"}}
