Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 12.0.2): 14.0.4
Operating system and version (eg, Ubuntu 17.04): Ubuntu 16.04
Apache or nginx version (eg, Apache 2.4.25): 2.4.18
PHP version (eg, 7.1): 7.0
The issue you are facing:
Worked for months, upon booting up linux web client. got an error, my android device stays at “redirecting”. I dont have any windows devices to test. Not sure what changed, Server is up to date. clients have newest clients installed.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
{"reqId":"h8yfSEWA5JkT4NwkxGkS","level":4,"time":"2019-04-18T01:55:22+00:00","remoteAddr":"*.*.*.*","user":"ME","app":"webdav","method":"PROPFIND","url":"\/nextcloud\/remote.php\/webdav\/","message":{"Exception":"OCP\\Files\\NotFoundException","Message":"","Code":0,"Trace":[{"file":"\/var\/www\/nextcloud\/lib\/private\/Files\/Node\/Node.php","line":339,"function":"getFileInfo","class":"OC\\Files\\Node\\Node","type":"->","args":[]},{"file":"\/var\/www\/nextcloud\/apps\/dav\/lib\/Connector\/Sabre\/ServerFactory.php","line":147,"function":"getType","class":"OC\\Files\\Node\\Node","type":"->","args":[]},{"function":"OCA\\DAV\\Connector\\Sabre\\{closure}","class":"OCA\\DAV\\Connector\\Sabre\\ServerFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"\/var\/www\/nextcloud\/3rdparty\/sabre\/event\/lib\/EventEmitterTrait.php","line":105,"function":"call_user_func_array","args":[{"__class__":"Closure"},["*** sensitive parameter replaced ***","*** sensitive parameter replaced ***"]]},{"file":"\/var\/www\/nextcloud\/3rdparty\/sabre\/dav\/lib\/DAV\/Server.php","line":466,"function":"emit","class":"Sabre\\Event\\EventEmitter","type":"->","args":["beforeMethod",["*** sensitive parameter replaced ***","*** sensitive parameter replaced ***"]]},{"file":"\/var\/www\/nextcloud\/3rdparty\/sabre\/dav\/lib\/DAV\/Server.php","line":254,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->","args":["*** sensitive parameter replaced ***","*** sensitive parameter replaced ***"]},{"file":"\/var\/www\/nextcloud\/apps\/dav\/appinfo\/v1\/webdav.php","line":80,"function":"exec","class":"Sabre\\DAV\\Server","type":"->","args":[]},{"file":"\/var\/www\/nextcloud\/remote.php","line":163,"args":["\/var\/www\/nextcloud\/apps\/dav\/appinfo\/v1\/webdav.php"],"function":"require_once"}],"File":"\/var\/www\/nextcloud\/lib\/private\/Files\/Node\/Node.php","Line":97,"CustomMessage":"--"},"userAgent":"Mozilla\/5.0 (Linux) mirall\/2.5.0 (build 20181112) (Nextcloud)","version":"14.0.4.2"}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'passwordsalt' => '*******',
'secret' => '*******',
'trusted_domains' =>
array (
0 => 'localhost',
1 => '********',
2 => '*******',
),
'datadirectory' => '/var/www/nextcloud/data',
'overwrite.cli.url' => '**********',
'htaccess.RewriteBase' => '/nextcloud',
'dbtype' => 'mysql',
'version' => '14.0.4.2',
'dbname' => '******',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'instanceid' => 'ocm8d8kee3bh',
'dbuser' => '********',
'dbpassword' => '*******',
'installed' => true,
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'updater.release.channel' => 'production',
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
);