Encryption not working for user?

ℹ️ Support
1

Nextcloud version (eg, 18.0.2): 19.0.0.12
Operating system and version (eg, Ubuntu 20.04): Linux 4.19.118-v7+ armv7
Apache or nginx version (eg, Apache 2.4.25): nginx/1.14.2
PHP version (eg, 7.1): 7.3.14

The issue you are facing:

One of my user the privacy setting beneath:

grafik

It means, that the data is not secured by encryption.

But in admin panel it has been enabled, see underneath:

grafik
grafik1553×384 15.1 KB

Is this the first time you’ve seen this error? (Y/N): Yes

Steps to replicate it:

  1. enabled encryption in admin panel, in general and for users
  2. checked user profile, privacy tab and see information it hasn’t been secured

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "***REMOVED SENSITIVE VALUE***",
            "***REMOVED SENSITIVE VALUE***"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "19.0.0.12",
        "overwrite.cli.url": "http:\/\/localhost",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "ssl",
        "maintenance": false,
        "theme": "",
        "loglevel": 0,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "twofactor_enforced": "false",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": []
    }
}

Any idea why it is acting like this? Or is this just display error and it is encrypted? Does anyone know more about?

Kind regards
//neph