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Sorry to hear youâre facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 29.0.5): 29.0.4
Operating system and version (eg, Ubuntu 24.04): Debian 12 - running https://hub.docker.com/_/nextcloud with tag stable
Apache or nginx version (eg, Apache 2.4.25): 2.4.61 as reverse proxy - and in container
PHP version (eg, 8.3): 8.2.21 - in container
The issue you are facing:
After Upgrade to nextcloud 29 or adding another client I have trouble to sync an E2EE folder.
A run the occ commands for adding indizes and repair mimetypes which nextcloud wanted me to from the admin panel
Output of relevant Client log:
|2024-07-25 14:20:12:460 [ critical nextcloud.sync.propagator.download.encrypted /home/user/src/libsync/propagatedownloadencrypted.cpp:76 ]:|Failed to find matching encrypted metadata for file, starting download of remote file 949f865e24734a77b004451f2beae050|
|---|---|
|2024-07-25 14:20:12:461 [ warning nextcloud.sync.propagator /home/user/src/libsync/owncloudpropagator.cpp:288 ]:|Could not complete propagation of Sync/sync/949f865e24734a77b004451f2beae050 by OCC::PropagateDownloadFile(0x564a9bba34a0) with status OCC::SyncFileItem::NormalError and error: Die Datei Sync/sync/949f865e24734a77b004451f2beae050 kann nicht heruntergeladen werden, da die Verschlââsselungsinformationen fehlen.|