Sorry to hear you’re facing problems
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
Or for longer, use three backticks above and below the code snippet:
longer example here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5):
Operating system and version (eg, Ubuntu Server 22.04):
Ubuntu Server 22.04
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.4):
The issue you are facing:
Download speeds outside of my local network are capped at 2mb/s. This can be tested as soon as I use a VPN - speeds drop from 10mb/s to 2bm/s.
Other downloads outside of nextcloud are very good.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it: Try and download anything from my nextcloud outside of my local network.
The output of your Nextcloud log in Admin > Logging:
Not sure what log to show...
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
<?php $CONFIG = array ( 'instanceid' => 'ocim0r96utwm', 'passwordsalt' => 'CC8OqNUPaU7OkwLWU6aRsWDPpGHfUW', 'secret' => 'Xc39ea0xDJ6iHcT1MFAeI1B0f2Pf1utFTUk8Ceqd5IUBKxcE', 'trusted_domains' => array ( 0 => 'localhost', 1 => 'mtsfilmscloud.com.au', 2 => '127.0.1.1', 2 => '192.168.1.230', 3 => '10.42.0.43', ), 'datadirectory' => '/var/www/mtsfilmscloud.com.au/data', 'dbtype' => 'mysql', 'version' => '126.96.36.199', 'overwrite.cli.url' => 'http://192.168.1.230', 'dbname' => 'nextcloud', 'dbhost' => 'localhost', 'dbport' => '', 'dbtableprefix' => 'oc_', 'mysql.utf8mb4' => true, 'dbuser' => 'nextcloud', 'dbpassword' => '************', 'installed' => true, 'memcache.local' => '\\OC\\Memcache\\APCu', 'default_phone_region' => 'AU', );
The output of your Apache/nginx/system log in
Nothing to share?``` PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
No errors according to nextcloud```