Hi there!
I just installed Nextcloud on an Ubuntu box with Snap. I set up an SFTP external storage with 4096-bit RSA public key authentication. It works. But it’s really slow.
Using Nextcloud to download/upload files from internal storage ~8mb/s.
Using Nextcloud to download/upload files from external storage gives me ~30kb/s.
The Nextcloud server monitor displays low CPU load (Load average: 0.05) and low memory pressure (Total: 1.9 GB - Current usage: 514.4 MB, SWAP Total: 0 B - Current usage: 0 B) while uploading/downloading.
Using scp to transfer files between the 2 boxes works fine:
- Transfer from external storage to nextcloud box: 19.7mb/s
- Transfer from nextcloud box to external storage : 20.9mb/s
Nextcloud version: 13.0.4
Operating system and version: Ubuntu 16.04.4 LTS
Apache or nginx version: Apache/2.4.33 (Unix) OpenSSL/1.0.2g
PHP version: PHP/7.1.17
Is this the first time you’ve seen this error?: Yes.
The nextcloud.log file is empty.
I did not touch the config.php.
I’m not sure if any of the Apache error logs are related to my issue.
$ cat /var/snap/nextcloud/7658/apache/logs/error_log
AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using 127.0.1.1. Set the 'ServerName' directive globally to suppress this message
[Fri Jun 29 20:30:36.182094 2018] [mpm_event:notice] [pid 4102:tid 140162544637824] AH00489: Apache/2.4.33 (Unix) configured -- resuming normal operations
[Fri Jun 29 20:30:36.182190 2018] [core:notice] [pid 4102:tid 140162544637824] AH00094: Command line: 'httpd -d /snap/nextcloud/7658 -D FOREGROUND'
[Fri Jun 29 20:30:36.188394 2018] [unixd:alert] [pid 4110:tid 140162544637824] AH02155: getpwuid: couldn't determine user name from uid 4294967295, you probably need to modify the User directive
[Fri Jun 29 20:30:36.188669 2018] [unixd:alert] [pid 4108:tid 140162544637824] AH02155: getpwuid: couldn't determine user name from uid 4294967295, you probably need to modify the User directive
[Fri Jun 29 20:30:36.188868 2018] [unixd:alert] [pid 4109:tid 140162544637824] AH02155: getpwuid: couldn't determine user name from uid 4294967295, you probably need to modify the User directive
[Fri Jun 29 20:39:59.687583 2018] [mpm_event:notice] [pid 4102:tid 140162544637824] AH00491: caught SIGTERM, shutting down
[Fri Jun 29 20:40:01.393277 2018] [ssl:warn] [pid 5199:tid 140483012020096] AH01909: 127.0.1.1:443:0 server certificate does NOT include an ID which matches the server name
AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using 127.0.1.1. Set the 'ServerName' directive globally to suppress this message
[Fri Jun 29 20:40:01.402794 2018] [ssl:warn] [pid 5199:tid 140483012020096] AH01909: 127.0.1.1:443:0 server certificate does NOT include an ID which matches the server name
[Fri Jun 29 20:40:01.403820 2018] [mpm_event:notice] [pid 5199:tid 140483012020096] AH00489: Apache/2.4.33 (Unix) OpenSSL/1.0.2g configured -- resuming normal operations
[Fri Jun 29 20:40:01.403860 2018] [core:notice] [pid 5199:tid 140483012020096] AH00094: Command line: 'httpd -d /snap/nextcloud/7658 -D EnableHTTPS -D EnableHSTS -D FOREGROUND'
[Fri Jun 29 20:40:01.405013 2018] [unixd:alert] [pid 5202:tid 140483012020096] AH02155: getpwuid: couldn't determine user name from uid 4294967295, you probably need to modify the User directive
[Fri Jun 29 20:40:01.406117 2018] [unixd:alert] [pid 5201:tid 140483012020096] AH02155: getpwuid: couldn't determine user name from uid 4294967295, you probably need to modify the User directive
[Fri Jun 29 20:40:01.407305 2018] [unixd:alert] [pid 5200:tid 140483012020096] AH02155: getpwuid: couldn't determine user name from uid 4294967295, you probably need to modify the User directive
[Fri Jun 29 20:40:26.434333 2018] [unixd:alert] [pid 5310:tid 140483012020096] AH02155: getpwuid: couldn't determine user name from uid 4294967295, you probably need to modify the User directive
I’d really like to troubleshoot this issue. Any help would be appreciated!