Download of some files are stuck

Kejo · June 11, 2024, 3:55pm

Nextcloud version (eg, 29.0.5): 29.0.1
Operating system and version (eg, Ubuntu 29.04): Debian running Nextcloud:29.0.1-fpm docker image
Apache or nginx version (eg, Apache 2.4.25): nginx 1.25.5
PHP version (eg, 8.3): 8.2.20

The issue you are facing:
some files can be downloaded, others don’t.

I’ve tried using the web interface, the Nextcloud Sync app on windows and even mounted a davfs drive on Debian. None of these methods could get me some specific files downloaded.

Thoses files are images, which are shown great in the web interface, but I can’t save it on my computer using the “Download” drop down menu.

Using Firefox, the download start and fail at 0 bytes. Hitting retry advance the download a bit (31.4KB/35.9MB the first time, 10.2MB/35.9MB the second time, 18.6MB the third time, etc …)
Using the folder mounted in my Windows filesystem or my Linux davfs drive, the download start and freeze. I can hit “retry” on windows but it start over from the beginning. On Windows, I have an error 0x800701AA.

I have to add that only some files can’t be downloaded. Others can.

compose.yml.txt
mydomain.conf.txt
ssl.conf.txt

Even some non shared files seems to be affected.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

Put some image files in a Nextcloud folder shared with 6 people (me included) as a group

Using Firefox 126.0.1:
2. Browse to the file using the web interface
3. Hit “download” from the drop down menu

Using Nextcloud folder mounted by the Nextcloud Windows app OR using the davfs drive on Linux
2. Browse to the file using the OS file browser
3. Copy the file to a local folder

The output of your Nextcloud log in Admin > Logging:

Avertissement	no app in context	
Exception Transaction took 2.4787859916687s
"11 juin 2024, 17:05:27"	
Avertissement	cron	
Used memory grew by more than 10 MB when executing job OCA\UpdateNotification\BackgroundJob\UpdateAvailableNotifications (id: 12, arguments: null): 34.9 MB (before: 23.7 MB)
"11 juin 2024, 12:21:38"	
Avertissement	cron	
Used memory grew by more than 10 MB when executing job OCA\UpdateNotification\BackgroundJob\UpdateAvailableNotifications (id: 12, arguments: null): 34.9 MB (before: 23.7 MB)
"11 juin 2024, 12:21:38"	
Avertissement	no app in context	
Exception Transaction took 2.1242220401764s
"10 juin 2024, 23:54:09"	
Avertissement	no app in context	
Exception Transaction took 2.1242220401764s
"10 juin 2024, 23:54:09"	
Avertissement	no app in context	
Exception Transaction took 7.3902559280396s
"10 juin 2024, 13:39:07"	
Avertissement	no app in context	
Exception Transaction took 7.3902559280396s
"10 juin 2024, 13:39:07"	
Erreur	PHP	
Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#559
"10 juin 2024, 13:30:07"	
Erreur	PHP	
Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#559
"10 juin 2024, 13:30:07"	
Erreur	PHP	
Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#559
"10 juin 2024, 13:30:07"	
Erreur	PHP	
Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#559
"10 juin 2024, 13:30:07"	
Erreur	PHP	
Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#559
"10 juin 2024, 13:30:06"

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

{
    "system": {
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "password": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "upgrade.disable-web": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "[domain.com]"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "29.0.1.1",
        "overwrite.cli.url": "https:\/\/[domain.com]",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "maintenance_window_start": 3,
        "default_phone_region": "FR",
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_sendmailmode": "smtp",
        "mail_smtpauth": 1,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465 ",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "loglevel": 2,
        "overwritewebroot": "\/"
    }
}

The output of your Apache/nginx/system log in /var/log/____:

https://pastebin.com/TXptJbZW

jtr · June 11, 2024, 9:09pm

Change this
"overwritewebroot": ""

(and since you’re running Docker, run occ config:list system inside the container to make sure it’s the full config).

The requests in your web logs that are broken - e.g. /index.phpajax/checksetup are weird. Can you even access setup checks?

I noticed you have another app of some sort in your web server config. What happens if you comment that location section out and restart Nginx? (for testing purposes).

Kejo · June 12, 2024, 8:57am

Thanks for your reply. Here is the result of the occ config:list system command:

{
    "system": {
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "password": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "upgrade.disable-web": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "[DOMAIN]"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "29.0.1.1",
        "overwrite.cli.url": "https:\/\/[DOMAIN]",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "maintenance_window_start": 3,
        "default_phone_region": "FR",
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_sendmailmode": "smtp",
        "mail_smtpauth": 1,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465 ",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "loglevel": 2,
        "overwritewebroot": ""
    }
}

About the setup checks, that’s another weird thing. Sometimes I can, sometimes not. When I can’t, the message Vérification des problèmes de système et de sécurité. is running a long time (aprox 1 minute) and display that the setup couldn’t be verified. But, this morning everything is fine.

I’ve commented out the other service but it is not changing anything about the picture being downloaded. Even the check setup is working whether the other service’s proxy pass is commented out or not.

Thanks a lot for your help!