My desktop app crashes after a few min.
I use Windows 10.0.19045 build 19045
Nextcloud version 3.15.1
In the windows event viewer, I get this message:
Faulting application name: nextcloud.exe, version: 3.15.1.56125, time stamp: 0x675c0ec9
Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process ID: 0x5448
Faulting application start time: 0x01db4ea594887551
Faulting application path: D:\NextCloud\nextcloud.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report ID: f9d3a4a5-14df-43d8-adb1-975805cada3c
Faulting package full name:
Faulting package-relative application ID:
Does somebody has the same problem and knows a solution?
Many Thanks in advance,
Cornelius
Does it works if you downgrade to 3.15.0? There is currently a known problem for 3.15.1. Maybe it even makes sense to downgrade to a version before 3.15.0.
tflidd
December 15, 2024, 3:18pm
3
And as well, a still unsolved issue with the same exception code:
opened 10:36AM - 02 Oct 24 UTC
4. to release
bug
confirmed
### ⚠️ Before submitting, please verify the following: ⚠️
- [X] This is a **bug… **, not a question or a configuration issue.
- [X] This issue is **not** already reported on Github (I've searched it).
- [X] Nextcloud Server and Desktop Client are **up to date**. See [Server Maintenance and Release Schedule](https://github.com/nextcloud/server/wiki/Maintenance-and-Release-Schedule) and [Desktop Releases](https://nextcloud.com/install/#install-clients) for supported versions.
- [X] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/)
### Bug description
The Windows client regularly crashes during the first synchronization and does not start automatically afterwards.
This affects several of our clients but not all, regardless of whether Windows 10 22h2 or Windows 11 23h2.
See forum post:
https://help.nextcloud.com/t/windows-desktop-version-crash-when-sync/205224/3
The following message is in the Windows event log:
> ---
> Name der fehlerhaften Anwendung: nextcloud.exe, Version: 3.14.1.55839, Zeitstempel: 0x66f6776f
> Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.19041.3636, Zeitstempel: 0x81cf5d89
> Ausnahmecode: 0xc0000409
> Fehleroffset: 0x000000000007286e
> ID des fehlerhaften Prozesses: 0x6240
> Startzeit der fehlerhaften Anwendung: 0x01db13e6640a5c1f
> Pfad der fehlerhaften Anwendung: C:\Program Files\Nextcloud\nextcloud.exe
> ---
Here are the log files of the Nextcloud client and the event log:
[nextcloud_log.zip](https://github.com/user-attachments/files/17228063/nextcloud_log.zip)
### Steps to reproduce
1. install Nextcloud Client
2. connect Nextcloud Client with the Nextcloud
3. set up Nextcloud Sync with virtual files
4. wait until client crashes unnoticed
### Expected behavior
The Nextcloud client should display an error message in the event of a crash or restart automatically after a crash during sync
### Which files are affected by this bug
last Sync File in the log is: 20220314_Art der Vergabe - Verknüpfung.lnk
### Operating system
Windows
### Which version of the operating system you are running.
Windows 10 22H2 an Windows 11 23H2
### Package
Official Windows MSI
### Nextcloud Server version
29.0.5
### Nextcloud Desktop Client version
3.14.1
### Is this bug present after an update or on a fresh install?
Fresh desktop client install
### Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
### Are you using an external user-backend?
- [ ] Default internal user-backend
- [ ] LDAP/ Active Directory
- [X] SSO - SAML
- [ ] Other
### Nextcloud Server logs
_No response_
### Additional info
_No response_
version 3.15.2 still has the problem, I downgraded to version 3.13.4 and don’t have the problem anymore
https://download.nextcloud.com/desktop/releases/Windows/
1 Like