mdk
March 6, 2020, 9:15pm
1
I am attempting to install and test the desktop client version 2.6.4.15215 on a Windows 10 Pro running 1909 v 18363.693.
It fails to complete the install, pops an error box that says:
The client installs on my desktop OK but not this test system.
Thank you in advance.
tflidd
March 7, 2020, 9:17am
2
I found this bug report with the same error:
opened 10:01AM - 27 Feb 19 UTC
closed 08:36AM - 26 Aug 21 UTC
bug
stale
### Expected behaviour
Application should either render the page or is should l… og an even in the EventViewer logs.
### Actual behaviour
The application terminates with the world's most generic exception: "_**LoadLibrary failed with error 87: The parameter is incorrect.**_"
### Steps to reproduce
1. Install NextCloud on a machine with an ATI FirePro V (FireGL V) Graphics Adapter
2. Attempt to launch NextCloud.
3. Be amazed at the the lacklustre exception message returned to the user.
### Client configuration
Client version: 2.5.1.61652
Operating system: Windows 10 x64 (1809 - 17763.316)
OS language: en-GB
Installation path of client: "C:\Program Files (x86)\Nextcloud\nextcloud.exe"
Graphics Driver Version: 15.201.1151.1008
### Logs
Stack from Windbg, after attaching adplus (using the pmn parameter):
```
0:000> kncL
# Child-SP RetAddr Call Site
00 0000005e`cd4fde28 00007ff8`5c056db8 ntdll!NtTerminateProcess+0x14
01 0000005e`cd4fde30 00007ff8`5b35d3ba ntdll!RtlExitUserProcess+0xb8
02 0000005e`cd4fde60 00007ff8`416f4e48 kernel32!ExitProcessImplementation+0xa
03 0000005e`cd4fde90 00007ff8`416f526e atig6pxx+0x4e48
04 0000005e`cd4fe050 00007ff8`12aa866c atig6pxx!DrvValidateVersion+0x16
05 0000005e`cd4fe080 00007ff8`12aa8a7d opengl32!pgldrvLoadAndAllocDriverInfo+0x23c
06 0000005e`cd4fe110 00007ff8`12ac2ca9 opengl32!LoadAvailableDrivers+0x39d
07 0000005e`cd4fe790 00007ff8`12ac2055 opengl32!wglDescribePixelFormat+0x139
08 0000005e`cd4fe8c0 00007ff8`584d4c79 opengl32!wglChoosePixelFormat+0x85
09 0000005e`cd4fe970 00007ff8`1269eeb0 gdi32full!ChoosePixelFormat+0x39
0a 0000005e`cd4fe9a0 00007ff8`1269d540 qwindows+0x3eeb0
0b 0000005e`cd4feaf0 00007ff8`1269eba6 qwindows+0x3d540
0c 0000005e`cd4fedb0 00007ff8`1266c48b qwindows+0x3eba6
0d 0000005e`cd4fee50 00007ff8`1266cdba qwindows+0xc48b
0e 0000005e`cd4feeb0 00007ff8`1266ba5c qwindows+0xcdba
0f 0000005e`cd4feee0 00007ff8`0e2c4d20 qwindows+0xba5c
10 0000005e`cd4fef50 00007ff8`09d27770 Qt5Gui!QOpenGLContext::create+0x30
11 0000005e`cd4fef80 00007ff8`0de512da Qt5WebEngineCore!QtWebEngineCore::initialize+0x120
12 0000005e`cd4fefd0 00007ff8`0e28bd4d Qt5Core!QCoreApplicationPrivate::init+0x52a
13 0000005e`cd4ff090 00007ff8`12e935cf Qt5Gui!QGuiApplicationPrivate::init+0x3d
14 0000005e`cd4ff2f0 00007ff8`12e8f8bb Qt5Widgets!QApplicationPrivate::init+0xf
15 0000005e`cd4ff320 00007ff7`5c311aa7 Qt5Widgets!QApplication::QApplication+0x5b
16 0000005e`cd4ff350 00007ff7`5c2639d4 nextcloud+0xc1aa7
17 0000005e`cd4ff460 00007ff7`5c251878 nextcloud+0x139d4
18 0000005e`cd4ff790 00007ff7`5c326524 nextcloud+0x1878
19 0000005e`cd4ff9e0 00007ff7`5c3259c2 nextcloud+0xd6524
1a 0000005e`cd4ffa70 00007ff8`5b3581f4 nextcloud+0xd59c2
1b 0000005e`cd4ffab0 00007ff8`5c05a251 kernel32!BaseThreadInitThunk+0x14
1c 0000005e`cd4ffae0 00000000`00000000 ntdll!RtlUserThreadStart+0x21
```
**NOTE:** `.\nextcloud.exe -logwindow` and `.\nextcloud.exe -logfile log.txt` produce nothing; assuming because this is thrown on init of the .ctor(). This is the principal reason for opening this bug, as the error context returned to the end-user is moot; especially, if the user has no idea what to look for or what LoadLibrary even remotely does.
If that isn’t related to your problem, please open a new bug report on the bug tracker there. Especially if you managed to install the previous version the same system (so it is a problem just with the latest version).
3 months later - same problem - no fix
September 2020 and we are encountering this bug over RDP on Windows 10, brand new install of the OS and Nextcloud Client 3.0.1