Desktop App - Server not found error


Have good access to our online storage via internet explorer but would like to use the Deskop App. I have downloaded the Desktop App but the server address is not found and I keep getting an error message saying Host not Found. I have tried to uninstall and restall, along with restarting the computer but this has not helped. Are there any other possible reasons why I cannot connect?

Nextcloud version _2.5.2
Operating system and version : windows 10, Intel i7,

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:


Hello richard1,

this sounds all a bit strange, so normally it should connect without problems, first make sure that you use the same address and hostname, e.g. (make sure that you have the https and not just http, you should have configured the webserver that it does a redirect but if you haven’t this can be a difference).

Beyond of that it could be that your internet explorer is using a proxy server and not a direct internet connection (more likely in company environments). Other idea could be some security/firewall solutions on your system that block the connection.