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Hi Community
The Basics
- Nextcloud Server version (e.g., 29.x.x):
nextcloud 32.0.5
- Operating system and version (e.g., Ubuntu 24.04):
ubuntu24.04
- Web server and version (e.g, Apache 2.4.25):
Apache2.4.58
- PHP version (e.g, 8.3):
8.3-fpm
- Is this the first time you’ve seen this error? (Yes / No):
yes
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- Bare Metal
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no, all in my own network
Summary of the issue you are facing:
I want enable nextcloud AI assistant for context_chat, and I was read the offical method like: https://docs.nextcloud.com/server/latest/admin_manual/ai/app_context_chat.html , everything looks good,but when I check the status of “Context chat Backend“ in Active apps and it show me 0% initializing….
After maybe 40mins the status change to “Exapp context_caht_backend initialization time out (2400m)“

But when this time I try to scan my folder use this command “sudo -u www-data php occ context_chat:scan admin”, its show me works fine, everything can index.
Also the status of Context chat backend container in Docker is running normally like this
I’ve been stuck on this for over a week. I’ve searched everywhere and even asked various AI tools, but nothing has worked. Can anyone help me out? Many many thanks!
System logging infomation:
A TaskProcessing context_chat:context_chat task with id 27 failed with the following message: Error received from Context Chat Backend (ExApp) with status code 503: unknown error
RuntimeException
Error received from Context Chat Backend (ExApp) with status code 503: unknown error









