Nextcloud Storage Share: 27.1.5
OS: Win 10
Only Office: 8.2.4
Community Doc Server: 0.1.13
Browser: Firefox 122.0 (64-bit)
OO installation type: no clue, app was regularly installed in NC
I need help with a bug. Sorry to open another topic, sorry if this is the wrong forum, but everything I find here or online to this problem doesnt solve my situation or I am too much of a non-programmer to understand.
The issue is concerning OO and/or the collaborative work on docs in Nextcloud with OO.
After working on several docs in OO (tabs are always open), data was not saved. We lost a lot of work due to NC or OO not saving the changes / overwriting with the very first version of the doc. (and no, the backup from the host didnt help)
Expected behaviour: save all data without any problems
Actual beahviour: data loss
Sorry, if I am not able to provide more info, I don’t know how to reproduce it.
Apparently this problem is known for a long time, but I don’t find a safe solution for this (as discussed here or here
Or here ONLYOffice Data loss - #3 by ramesh.subbaraman
or there too Data Loss Nextcloud <-> OnlyOffice - #8 by dev0
- is closing the tab in which was edited a reliable workaround?
- does saving manually per clicking on the floppy disk help anything?
- i have enabled the force safe-function - is this enough?
How can we make sure, that edits are saved?
I am no webmaster and no “computer person”, so it would be great if you could explain, how I can make sure this bug can be fixed.
Generally I would like to add, that we were very happy with having found NC with the OO integration, so we gladly left google. But this major problem sabotages the whole functionality of collaborative work and questions the overall usability of OO / NC and we fear we have to go back to G. How can this be?
Your help and overall work is very much appreciated!
Hope you have a nice day