Hello,
I have completely reinstalled my Nextcloud instance but am still getting this message…
Example:
cURL error 35: TLS connect error: error:0A000438:SSL routines::tlsv1 alert internal error (see libcurl - Error Codes) for https://github.com/nextcloud/firstrunwizard/raw/master/img/Nextcloud.webm
The curl command works fine using curl -v url in the command line both as sudo -u nextcloud and sudo -u http. This message only appears within nextcloud when attempting to add an app or load anything from github.com. attempts to add an app using occ results in the same error.
The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.6
- Operating system and version (e.g., Ubuntu 24.04):
Arch Linux LXC inside Proxmox
- Web server and version (e.g, Apache 2.4.25):
nginx-mainline 1.29.0-1
- Reverse proxy and version _(e.g. nginx 1.27.2)
Caddy 2.0.0 built into OPNSense
- PHP version (e.g, 8.3):
php-legacy 8.2.29-1
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
about 1 week ago
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Bare Metal in an Arch based LXC on Proxmox
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
Any time I try to install an app or when nextcloud makes a call to github, results in the cURL error 35: TLS connect error: error:0A000438:SSL routines::tlsv1 alert internal error (see libcurl - Error Codes) for https://github.com/… error.
Steps to replicate it (hint: details matter!):
- open Nextcloud
- Navigate to Apps
- Attempt to install any App
- generates error
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
{"reqId":"e1OKhpTkeMFRK5ghTogM","level":2,"time":"2025-07-04T02:37:20+00:00","remoteAddr":"2600:8800:710b:500::1137","user":"admin","app":"settings","method":"GET","url":"/settings/api/apps/media?fileName=https%3A%2F%2Fgithub.com%2Fnextcloud%2Ffirstrunwizard%2Fraw%2Fmaster%2Fimg%2FNextcloud.mp4","message":"Could not load media file for app discover section","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36","version":"31.0.6.2","exception":{"Exception":"GuzzleHttp\\Exception\\ConnectException","Message":"cURL error 35: TLS connect error: error:0A000438:SSL routines::tlsv1 alert internal error (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://github.com/nextcloud/firstrunwizard/raw/master/img/Nextcloud.mp4","Code":0,"Trace":[{"file":"/usr/share/webapps/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":205,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/usr/share/webapps/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":157,"function":"finishError","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/usr/share/webapps/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/usr/share/webapps/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":142,"function":"__invoke","class":"GuzzleHttp\\Handler\\CurlHandler","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php","line":149,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/usr/share/webapps/nextcloud/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php","line":35,"function":"OC\\Http\\Client\\{closure}","class":"OC\\Http\\Client\\DnsPinMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/usr/share/webapps/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":31,"function":"__invoke","class":"GuzzleHttp\\PrepareBodyMiddleware","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":71,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/usr/share/webapps/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":66,"function":"__invoke","class":"GuzzleHttp\\RedirectMiddleware","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php","line":75,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/usr/share/webapps/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":333,"function":"__invoke","class":"GuzzleHttp\\HandlerStack","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":169,"function":"transfer","class":"GuzzleHttp\\Client","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":189,"function":"requestAsync","class":"GuzzleHttp\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/usr/share/webapps/nextcloud/lib/private/Http/Client/Client.php","line":206,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/usr/share/webapps/nextcloud/apps/settings/lib/Controller/AppSettingsController.php","line":163,"function":"get","class":"OC\\Http\\Client\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":200,"function":"getAppDiscoverMedia","class":"OCA\\Settings\\Controller\\AppSettingsController","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":114,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/usr/share/webapps/nextcloud/lib/private/Route/Router.php","line":307,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/usr/share/webapps/nextcloud/lib/base.php","line":1040,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/usr/share/webapps/nextcloud/index.php","line":24,"function":"handleRequest","class":"OC","type":"::"}],"File":"/usr/share/webapps/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":275,"message":"Could not load media file for app discover section","media_src":"https://github.com/nextcloud/firstrunwizard/raw/master/img/Nextcloud.mp4","exception":[],"CustomMessage":"Could not load media file for app discover section"},"id":"68673e6a9d4ee"}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
GET https://my.domain.net/settings/api/apps/media?fileName=https%3A%2F%2Fgithub.com%2Fnextcloud%2Ffirstrunwizard%2Fraw%2Fmaster%2Fimg%2FNextcloud.webm 404 (Not Found)Understand this error
api/apps/media?fileName=https%3A%2F%2Fgithub.com%2Fnextcloud%2Ffirstrunwizard%2Fraw%2Fmaster%2Fimg%2FNextcloud.mp4:1 GET https://my.domain.net/settings/api/apps/media?fileName=https%3A%2F%2Fgithub.com%2Fnextcloud%2Ffirstrunwizard%2Fraw%2Fmaster%2Fimg%2FNextcloud.mp4 net::ERR_ABORTED 404 (Not Found)
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
No entry in /var/log/nginx/access.log
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"logfile": "\/var\/log\/nextcloud\/nextcloud.log",
"default_phone_region": "US",
"trusted_domains": [
"localhost",
"my.domain.net",
"192.168.1.XX"
],
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"dbindex": 0,
"password": "***REMOVED SENSITIVE VALUE***",
"timeout": 1.5
},
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"maintenance_window_start": 0,
"overwrite.cli.url": "https:\/\/my.domain.net\/",
"htaccess.RewriteBase": "\/",
"apps_paths": [
{
"path": "\/usr\/share\/webapps\/nextcloud\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/lib\/nextcloud\/apps",
"url": "\/wapps",
"writable": true
}
],
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "31.0.6.2",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": true,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***"
}
}
Apps
- activity: 4.0.0
- app_api: 5.0.2
- bruteforcesettings: 4.0.0
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- nextcloud_announcements: 3.0.0
- notifications: 4.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0-dev.1
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled: - admin_audit: 1.21.0
- encryption: 2.19.0
- files_external: 1.23.0
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- user_ldap: 1.22.0
