Csync unspecified error

ℹ️ Support
1

Hi All,

I got “csync unspecified error” on the client software in a week ago.
Now I can’t sync any files.

I have tried to upgrade nextcloud form 12 to 13 but it doesn’t work.

any one have this experience too? how can i fix this issue?

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Nextcloud version : 13.0.6
Desktop Client: Mac, 2.3.3 (build 84)
Operating system and version : CentOS Linux 7.2.1511
Apache or nginx version : Apache 2.4
PHP version : PHP-7.1

Thank you!

2

Hi All,

anyone can help please? :sob:

3

I have a single user’s Mac client having the same “CSync unspecified error.” problem. What did you do to fix it?

My info:
Server version 13.0.5
desktop client Mac OS 2.3.3 (build 84)
apache 2.4
PHP 5.6.38

In a Google search I found this suggestion to delete the file. Does anyone know the potential impacts of deleting “the .csync_journal.db file”?
https://github.com/owncloud/client/issues/5226

That github URL is referenced in the Nextcloud client documentation here - https://docs.nextcloud.com/desktop/2.3/troubleshooting.html#csync-unknown-error

PROCESS to delete the sync journal file:

  • Quit the Nextcloud app
  • Open “Terminal” on the mac
  • Browse to the root of your Nextcloud folder where you want to force a resync
  • Type this to display the file:
    ls -la ._*.db
  • Delete that file that is displayed
    • In my case, I typed “rm ._sync_a8905827f68d.db” to delete the csync sync journal file.
  • Restart the Nextcloud client (using the Finder > browse to the Applications folder > launch “Nextcloud”
  • Once the Nextcloud client starts running again, you will see the icon switch to the blue circle with arrows as it rebuilds that journal file.
4

Just a quick update. After deleting that file and letting the sync go overnight, in the morning the Mac client showed a status of “Up to date” and the missing files and folders were available.

The big question that I have is what is the downside to deleting this sync journal file?

thanks!
Marshall