Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
PHP Fatal error: Uncaught Error: Call to a member function getLogger() on null in /home/y4x/public_html/nextcloud/cron.php:162
Stack trace:
#0 {main}
thrown in .../nextcloud/cron.php on line 162
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.9): 20.0.9
Operating system and version (eg, Ubuntu 20.04): Centos 7
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.46 (cPanel)
PHP version (eg, 7.4): 7.3.27
The issue you are facing:
Cron does not work and hangs when I run it manually using the following command:
php -f /home/y4x/public_html/nextcloud/cron.php
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
- run php -f /home/y4x/public_html/nextcloud/cron.php
The output of your Nextcloud log in Admin > Logging:
Nothing there related to cron.php
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____:
<?php
$CONFIG = array (
'instanceid' => '*************',
'passwordsalt' => '**************************',
'secret' => '**************************************',
'trusted_domains' =>
array (
0 => 'nc.********.biz',
),
'memcache.local' => '\\OC\\Memcache\\APCu',
'datadirectory' => '/var/nc_data',
'dbtype' => 'mysql',
'version' => '20.0.9.1',
'overwrite.cli.url' => 'https://**********',
'dbname' => '*********',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '**********',
'dbpassword' => '***********',
'installed' => true,
'maintenance' => false,
'tempdirectory' => '/var/nc_data/tmp',
'trashbin_retention_obligation' => 'auto,30',
'versions_retention_obligation' => 'auto,2',
'logfile' => '/var/log/nextcloud/nextcloud.log',
'logfilemode' => 416,
'loglevel' => 2,
'logtimezone' => 'America/Boise',
'log_rotate_size' => 10485760,
'activity_expire_days' => 4,
'theme' => '',
'updater.secret' => '*************',
);