Support intro
Sorry to hear you’re facing problems. 
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Getting help
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The Basics
- Nextcloud Server version (e.g., 29.x.x):
33.0.0
- Operating system and version (e.g., Ubuntu 24.04):
Debian 12
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.66
- Reverse proxy and version _(e.g. nginx 1.27.2)
Apache2
- PHP version (e.g, 8.3):
8.4
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
1 day after CRON configuration
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
replace me
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Since I’ve setup cron configuration, it seems to be bad and display the following error “Last job execution ran 3 hours ago. Something seems wrong.”
Log entries
Nextcloud
When I check journalctl, cron seems to be executed every 5 minutes
sudo journalctl -u cron --since ‘30 minutes ago’
Mar 17 17:10:01 MYSERVER CRON[130922]: pam_unix(cron:session): session opened for user www-data(uid=33) by (uid=0)
Mar 17 17:10:01 MYSERVER CRON[130924]: (www-data) CMD (php-cli -f /XXX/YYY/nextcloud/cron.php)
Mar 17 17:10:01 MYSERVER CRON[130922]: pam_unix(cron:session): session closed for user www-data
Mar 17 17:15:01 MYSERVER CRON[130946]: pam_unix(cron:session): session opened for user www-data(uid=33) by (uid=0)
Mar 17 17:15:01 MYSERVER CRON[130947]: (www-data) CMD (php-cli -f /XXX/YYY/nextcloud/cron.php)
Mar 17 17:15:02 MYSERVER CRON[130946]: pam_unix(cron:session): session closed for user www-data
Mar 17 17:20:01 MYSERVER CRON[130969]: pam_unix(cron:session): session opened for user www-data(uid=33) by (uid=0)
Mar 17 17:20:01 MYSERVER CRON[130970]: (www-data) CMD (php-cli -f /XXX/YYY/nextcloud/cron.php)
Mar 17 17:20:01 MYSERVER CRON[130969]: pam_unix(cron:session): session closed for user www-data
Mar 17 17:25:01 MYSERVER CRON[130990]: pam_unix(cron:session): session opened for user www-data(uid=33) by (uid=0)
Mar 17 17:25:01 MYSERVER CRON[130991]: (www-data) CMD (php-cli -f /XXX/YYY/nextcloud/cron.php)
Mar 17 17:25:01 MYSERVER CRON[130990]: pam_unix(cron:session): session closed for user www-data
Configuration
Nextcloud
<?php
$CONFIG = array (
array (
0 => 'myserver',
),
'serverid' => 1,
'enable_previews' => false,
'debug' => false,
'datadirectory' => '/XXX/YYY/nextcloud/data',
'dbtype' => 'mysql',
'version' => '33.0.0.16',
'overwrite.cli.url' => 'https://myserver',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'myDBuser',
'dbpassword' => 'myDBuserspassword',
'installed' => true,
'skeletondirectory' => '',
'logtimezone' => 'Europe/Paris',
'force_locale' => 'fr/FR',
'default_language' => 'fr',
'default_phone_region' => 'FR',
'log_type' => 'file',
'log_rotate_size' => 10485760,
'logfile' => '/var/log/nextcloud/nextcloud.log',
'loglevel' => 2,
'logdateformat' => 'F d, Y H:i:s',
'trashbin_retention_obligation' => '7,30',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/run/redis/redis.sock',
'port' => 0,
),
'maintenance_window_start' => 1,
'maintenance' => false,
'twofactor_enforced' => 'true',
'twofactor_enforced_groups' =>
array (
),
'twofactor_enforced_excluded_groups' =>
array (
0 => 'admin',
),
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'forbidden_filename_characters' =>
array (
0 => '\\',
1 => '/',
),
'forbidden_filename_extensions' =>
array (
0 => '.filepart',
1 => '.part',
),
'mail_domain' => 'mydomain',
'mail_from_address' => 'mailaddress',
'mail_smtpmode' => 'smtp',
'mail_smtphost' => 'mymailserver',
'mail_smtpport' => '25',
'mail_sendmailmode' => 'smtp',
'mail_smtpstreamoptions' =>
array (
'ssl' =>
array (
'allow_self_signed' => false,
'verify_peer' => true,
'verify_peer_name' => true,
),
),
);
Apps
Enabled:
- activity: 6.0.0-dev.0
- bruteforcesettings: 6.0.0-dev.0
- cloud_federation_api: 1.17.0
- contactsinteraction: 1.14.1
- dav: 1.36.0
- federatedfilesharing: 1.23.0
- federation: 1.23.0
- files: 2.5.0
- files_automatedtagging: 4.0.0
- files_downloadlimit: 5.1.0-dev.0
- files_reminders: 1.6.0
- files_retention: 4.0.0
- files_sharing: 1.25.2
- files_trashbin: 1.23.0
- files_versions: 1.26.0
- firstrunwizard: 6.0.0-dev.0
- groupfolders: 21.0.6
- logreader: 6.0.0
- lookup_server_connector: 1.21.0
- notifications: 6.0.0
- notify_push: 1.3.1
- oauth2: 1.21.0
- password_policy: 5.0.0-dev.0
- privacy: 5.0.0-dev.0
- profile: 1.2.0
- provisioning_api: 1.23.0
- recommendations: 6.0.0-dev.0
- related_resources: 4.0.0-dev.0
- serverinfo: 5.0.0-dev.0
- settings: 1.16.0
- sharebymail: 1.23.0
- systemtags: 1.23.0
- theming: 2.8.0
- twofactor_backupcodes: 1.22.0
- twofactor_nextcloud_notification: 7.0.0
- twofactor_totp: 15.0.0-dev.0
- twofactor_webauthn: 2.6.0
- updatenotification: 1.23.0
- user_ldap: 1.24.0
- user_status: 1.13.0
- viewer: 6.0.0-dev.0
- webhook_listeners: 1.5.0
- workflowengine: 2.15.0
Disabled:
- admin_audit: 1.23.0
- app_api: 33.0.0 (installed 33.0.0)
- calendar: 6.2.1 (installed 6.2.1)
- circles: 33.0.0 (installed 33.0.0)
- comments: 1.23.0 (installed 1.23.0)
- contacts: 8.4.1 (installed 8.4.1)
- dashboard: 7.13.0 (installed 7.13.0)
- encryption: 2.21.0
- files_external: 1.25.1
- files_pdfviewer: 6.0.0-dev.0 (installed 6.0.0-dev.0)
- mail: 5.7.3 (installed 5.7.3)
- nextcloud_announcements: 5.0.0 (installed 5.0.0)
- notes: 4.13.0 (installed 4.13.0)
- photos: 6.0.0-dev.0 (installed 6.0.0-dev.0)
- richdocuments: 10.1.0 (installed 10.1.0)
- richdocumentscode: 25.4.902 (installed 25.4.902)
- spreed: 23.0.1 (installed 23.0.1)
- support: 5.0.0 (installed 5.0.0)
- survey_client: 5.0.0-dev.0 (installed 5.0.0-dev.0)
- suspicious_login: 11.0.0-dev.0
- text: 7.0.0-dev.3 (installed 7.0.0-dev.3)
- weather_status: 1.13.0 (installed 1.13.0)

