Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
30.0.10
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04.2 LTS
- Web server and version (e.g, Apache 2.4.25):
docker image integrated
- Reverse proxy and version _(e.g. nginx 1.27.2)
Caddy 2.9.1
- PHP version (e.g, 8.3):
docker image integrated
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
May 16th 2025
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Not-AIO docker image (see https://github.com/nextcloud/docker)
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
My server has been running well for the last several months. Nothing related to the cron job went wrong. However, today nextcloud said that the last time a cron job was executed was 9 days ago. I checked my crontab settings for the root user:
*/5 * * * * docker exec -it --user www-data nextcloud-app-1 php -f /var/www/html/cron.php
When I tried manually executing the command above, the job WAS properly done and nextcloud would tell me that “last job was done 1 minute ago” with a green tick. However, the message changed to “last job was done (for example) 37 minutes ago. something seems to going wrong” afterwards. The weird thing was that NO error was reported from either crontab (cron.service) or the nextcloud server, and crontab seemed to have no problem executing other jobs. I tried restarting the cron.service and even the whole system, but none of them solved the problem.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Acquire it at https://nextcloud.zykerman.site/s/Y42fRpBxmRXtjT8
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"upgrade.disable-web": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nextcloud.zykerman.site"
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"overwriteprotocol": "https",
"overwritehost": "nextcloud.zykerman.site",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "30.0.10.1",
"overwrite.cli.url": "https:\/\/nextcloud.zykerman.site",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"default_phone_region": "CN",
"forwarded_for_headers": [
"HTTP_X_FORWARDED_FOR",
"HTTP_X_REAL_IP"
],
"default_language": "zh_CN",
"mail_smtpmode": "smtp",
"mail_smtpauth": 1,
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpsecure": "ssl",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"skeletondirectory": "\/skeleton",
"loglevel": 1,
"appstoreenabled": true,
"appstoreurl": "https:\/\/www.orcy.net\/ncapps\/v2\/",
"filelocking.enabled": true,
"maintenance_window_start": 17
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 3.0.0
- app_api: 4.0.6
- bruteforcesettings: 3.0.0
- cadviewer: 10.10.7
- calendar: 5.2.3
- camerarawpreviews: 0.8.7
- checksum: 1.2.6
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- end_to_end_encryption: 1.16.2
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_external: 1.22.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- forms: 5.1.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- nextcloud_announcements: 2.0.0
- notes: 4.12.0
- notifications: 3.0.0
- notify_push: 1.0.0
- oauth2: 1.18.1
- onlyoffice: 9.8.0
- password_policy: 2.0.0
- photos: 3.0.2
- polls: 7.4.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- spreed: 20.1.6
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- talk_matterbridge: 1.31.1026000
- tasks: 0.16.1
- text: 4.1.0
- theming: 2.6.0
- twofactor_backupcodes: 1.19.0
- updatenotification: 1.20.0
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled:
- admin_audit: 1.20.0
- encryption: 2.18.0
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- twofactor_totp: 12.0.0-dev
- user_ldap: 1.21.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.