Nextcloud version 16.03:
Operating system and version unknown (webhosted):
Apache or nginx version unknown (webhosted):
PHP version 7.3:
The issue you are facing:
When running the Updater for the first time it fails creating a backup with an internal server error. When trying to update at a later time the updater says that the backup has been created successfully. At first try to continue updating the system was left in an unfixable state and was unavailable. At the second try the backup could not be created as well but the update could be successfully done.
Is this the first time you’ve seen this error? N:
As described before.
Steps to replicate it:
- I set up a new nextcloud instance on a subdomain of my hosted webspace via web installer. It currently installs to 16.0.3
- Trying to update via updater tool
- Fail of backup create step
The output of your Nextcloud log in Admin > Logging:
Admin logging only consists of ERRORS like this:
[PHP] Error: opendir(/var/tmp/): failed to open dir: Permission denied at /mnt/***/htdocs/tempcloud/lib/private/TempManager.php#190 GET /cron.php from *** at 2019-10-09T17:01:58+00:00
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
<?php $CONFIG = array ( 'instanceid' => '****', 'passwordsalt' => '****', 'secret' => '****', 'trusted_domains' => array ( 0 => '****', ), 'datadirectory' => '/mnt/***/htdocs/tempcloud/data', 'dbtype' => 'mysql', 'version' => '126.96.36.199', 'overwrite.cli.url' => '****', 'dbname' => '****', 'dbhost' => 'r****', 'dbport' => '', 'dbtableprefix' => 'oc_', 'mysql.utf8mb4' => true, 'dbuser' => '****', 'dbpassword' => '****', 'installed' => true, 'theme' => '', 'loglevel' => 2, 'maintenance' => false, 'updater.secret' => '****', );
The output of your Apache/nginx/system log in
Not available. Hosted webspace.