cPanel Installation, Working fine, but TEMP Folder is killing Server Space

ℹ️ Support
1

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See Attached Pic of TEMP folder taking up 531GB killing my website and services. I deleted everything in my next cloud as it was syncing photos and videos. So i stoped it all, deleted it all. But this Temp folder i cant find in FTP to even force delete it.

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Nextcloud version (eg, 20.0.5): Nextcloud 27.1.2 - UNABLE TO UPDATE DUE TO SERVER SPACE
Operating system and version (eg, Ubuntu 20.04): cPannel under Linux
Apache or nginx version (eg, Apache 2.4.25): ?
PHP version (eg, 7.4): 8.1

The issue you are facing: Massive Temp folder, unable to delete?

Is this the first time you’ve seen this error? (Y/N): Yes

Steps to replicate it:

  1. Setup a cPanel Next cloud
  2. Run it good for 3-4 months doing phone sync and photos
  3. Realise that Temp is not removing itself even after deleting everything and emptying the bin in nextcloud.

Happy to provide more info, but i don’t see how it is relevant, and I need a quick answer on deleting the files, if this is not possible without dumping all my logs, then sorry. Not too comfortable doing that and will need to spend a lot of time to remove sensitive info. Just want to know if this can be fixed/salvaged

Much appreciated, was hoping to roll this out for clients, but I’m quite scared now.

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Ask your service provider to help you. I’m sure they are the best bet to resolve.

3

Really, usually they say they dont support Nextcloud

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It isn’t Nextcloud specific so much as managing your directories within Cpanel across multiple services. Support is what you are paying them for.

In my experience they should be more than happy to assist you as their customer 24/7.

Also keep in mind cpanel is shared hosting and sometimes such things relate to other users on the system. I personally have never had a single temp issue in nextcloud or cpanel ever. :person_shrugging: and we do not see other people asking about this.

So, totally worth checking with your host. Focus less on nextcloud and more on why that temp directory is doing that, and they should be helping you out.

5

Cool, i get ya, ill do that, and ill post here if i find anything useful

1 Like
6

yeah, nah, they have no idea what they are doing, literally impossible to get any help from them. I am just going to can it and reluctantly go back to 365 until i can find something else or do a proper nextcloud host VPS somewhere. What a Pain. I HATE MICROSOFT.