Admin have not selected any IFullTextSearchPlatformIn NC 25 but also a problem reported online with NC 27 - no apparent fix?
Sorry to hear you’re facing problems. 
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Getting help
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 25.0.13
- Operating system and version (e.g., Ubuntu 24.04):
Rocky Linux 8.6
- Web server and version (e.g, Apache 2.4.25):
2.4.37
- Reverse proxy and version _(e.g. nginx 1.27.2)
- nginx-1.12.2-3.el7.x86_64
- PHP version (e.g, 8.3):
7.4.19-3
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
November 2025
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Installed on VirtualBox VM
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
About a month ago the customer reported the inability to use the Collab or direct editing of .odt and spreadsheet files. Attempting to open them times out.
Steps to replicate it (hint: details matter!):
-
Navigate to any File area and attempted to open and ODT based file
-
Attempts to load and times out
-
You can open PDFs and image files. You can rename files.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
{“reqId”:“aUICMfmGxDPTzRqvQBnnnQAAAAw”,“level”:1,“time”:“2025-12-17T01:06:57+00:00”,“remoteAddr”:“192.168.4.9”,“user”:“davrom”,“app”:“richdocuments”,“method”:“GET”,“url”:“/cloud/index.php/apps/richdocuments/index?fileId=158637&requesttoken=v6mZPfXeQgQrlG7RQBjp34hb%2BHeUxKMZHEgJGhnOmaM%3D%3A%2Bc6hZZ6cKGZ73D%2BlEVmsiPEfnxDAvZdgcypIYi3l3OY%3D&path=%2FDocuments%2FDavrom_ODT_File_test.odt”,“message”:“Fetched capabilities endpoint from https://next.example.com/cloud/apps/richdocumentscode/proxy.php?req=/hosting/capabilities in 0.013 seconds”,“userAgent”:“Mozilla/5.0 (X11; Linux x86_64; rv:143.0) Gecko/20100101 Firefox/143.0”,“version”:“25.0.13.2”,“data”:{“app”:“richdocuments”}}{“reqId”:“aUICMfmGxDPTzRqvQBnnnQAAAAw”,“level”:1,“time”:“2025-12-17T01:06:57+00:00”,“remoteAddr”:“192.168.4.9”,“user”:“davrom”,“app”:“richdocuments”,“method”:“GET”,“url”:“/cloud/index.php/apps/richdocuments/index?fileId=158637&requesttoken=v6mZPfXeQgQrlG7RQBjp34hb%2BHeUxKMZHEgJGhnOmaM%3D%3A%2Bc6hZZ6cKGZ73D%2BlEVmsiPEfnxDAvZdgcypIYi3l3OY%3D&path=%2FDocuments%2FDavrom_ODT_File_test.odt”,“message”:“Fetched discovery endpoint from https://next.example.com/cloud/apps/richdocumentscode/proxy.php?req=/hosting/discovery in 0.013 seconds”,“userAgent”:“Mozilla/5.0 (X11; Linux x86_64; rv:143.0) Gecko/20100101 Firefox/143.0”,“version”:“25.0.13.2”,“data”:{“app”:“richdocuments”}}{“reqId”:“aUICMfmGxDPTzRqvQBnnnQAAAAw”,“level”:0,“time”:“2025-12-17T01:06:57+00:00”,“remoteAddr”:“192.168.4.9”,“user”:“davrom”,“app”:“fulltextsearch”,“method”:“GET”,“url”:“/cloud/index.php/apps/richdocuments/index?fileId=158637&requesttoken=v6mZPfXeQgQrlG7RQBjp34hb%2BHeUxKMZHEgJGhnOmaM%3D%3A%2Bc6hZZ6cKGZ73D%2BlEVmsiPEfnxDAvZdgcypIYi3l3OY%3D&path=%2FDocuments%2FDavrom_ODT_File_test.odt”,“message”:“Could not determine if provider with id ‘files’ was properly indexed because the corresponding provider-option could not be found. Make sure the initial indexing process has been completed successfully.”,“userAgent”:“Mozilla/5.0 (X11; Linux x86_64; rv:143.0) Gecko/20100101 Firefox/143.0”,“version”:“25.0.13.2”,“data”:{“app”:“fulltextsearch”,“level”:“0”}}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
N/A
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PAS[17/Dec/2025:11:57:38 +1000] 192.168.x.x TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /cloud/remote.php/dav/files/davrom/Documents/Davrom_ODT_File_test.odt HTTP/1.1" 591
[17/Dec/2025:11:57:38 +1000] 192.168.x.x TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /cloud/index.php/apps/richdocuments/index?fileId=158637&requesttoken=x8LbXOel9dR6Fpifj2fagE0916BkI5iV%2Fix94id5eP4%3D%3AgaXjBIznn7YqXsnr3iaf1zR5sMcwWqzskU48mhNSPbs%3D&path=%2FDocuments%2FDavrom_ODT_File_test.odt HTTP/1.1" 8538
[17/Dec/2025:11:57:38 +1000] 192.168.x.x TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "POST /cloud/apps/richdocumentscode/proxy.php?req=/browser/a246f9ab3c/cool.html?WOPISrc=https%3A%2F%2Fnext.example.com%2Fcloud%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F158637_ocktm873e0az&title=Davrom_ODT_File_test.odt&lang=en&closebutton=1&revisionhistory=1 HTTP/1.1" 12383
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"next.example.com:10081",
"next.example.com:80",
"192.168.x.x",
"192.168.x.x",
"next.example.com",
"next.example.com:443",
"mail.example.com:30443",
"192.168.x.x"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "25.0.13.2",
"overwrite.cli.url": "https:\/\/192.168.4.212\/cloud",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "25",
"maintenance": false,
"theme": "",
"loglevel": 0,
"app_install_overwrite": [
"ldapcontacts"
]
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 2.17.0
- bruteforcesettings: 2.5.0
- cloud_federation_api: 1.8.0
- comments: 1.15.0
- dashboard: 7.5.0
- dav: 1.24.0
- federatedfilesharing: 1.15.0
- federation: 1.15.0
- files: 1.20.1
- files_automatedtagging: 1.15.3
- files_external: 1.17.0
- files_fulltextsearch: 25.0.1
- files_fulltextsearch_tesseract: 25.0.0
- files_pdfviewer: 2.6.0
- files_rightclick: 1.4.0
- files_sharing: 1.17.0
- files_trashbin: 1.15.0
- files_versions: 1.18.0
- firstrunwizard: 2.14.0
- fulltextsearch: 25.0.1
- fulltextsearch_elasticsearch: 25.0.1
- guests: 2.5.2
- hibp: 0.1.0
- logreader: 2.10.0
- lookup_server_connector: 1.13.0
- nextcloud_announcements: 1.14.0
- notes: 4.10.1
- notifications: 2.13.1
- oauth2: 1.13.1
- password_policy: 1.15.0
- photos: 2.0.1
- privacy: 1.9.0
- provisioning_api: 1.15.0
- recommendations: 1.4.0
- related_resources: 1.0.4
- richdocuments: 7.1.10
- richdocumentscode: 25.4.702
- serverinfo: 1.15.0
- settings: 1.7.0
- sharebymail: 1.15.0
- support: 1.8.0
- suspicious_login: 4.3.0
- systemtags: 1.15.0
- theming: 2.0.1
- twofactor_admin: 4.3.0
- twofactor_backupcodes: 1.14.0
- twofactor_email: 2.7.1
- twofactor_totp: 7.0.0
- updatenotification: 1.15.0
- user_status: 1.5.0
- viewer: 1.9.0
- workflowengine: 2.7.0
Disabled: - admin_audit
- breezedark: 25.0.2
- circles: 25.0.0
- collectives: 2.9.2
- contactsinteraction: 1.6.0
- deck: 1.8.8
- duplicatefinder: 0.0.15
- electronicsignatures: 2.0.3
- emlviewer: 1.0.8
- encryption
- files_antivirus: 5.6.7
- forms: 3.3.1
- groupfolders: 13.1.7
- integration_mattermost: 1.0.3
- libresign: 6.3.1
- onlyoffice: 7.9.4
- passwords: 2023.12.12
- secrets: 1.5.1
- shifts: 1.9.11
- snappymail: 2.38.2
- spreed: 15.0.8
- survey_client: 1.11.0
- tasks: 0.15.0
- text: 3.6.0
- user_ldap
- weather_status: 1.4.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
occ commands and results:
[command]
su -s /bin/bash apache -c “/usr/bin/php /u/www/nextcloud/occ files:scan --all”
[result]
system prompt - successful
[command]
su -s /bin/bash apache -c “/usr/bin/php /u/www/nextcloud/occ db:add-missing-indices”
[result]
Check indices of the share table.
Check indices of the filecache table.
Check indices of the twofactor_providers table.
Check indices of the login_flow_v2 table.
Check indices of the whats_new table.
Check indices of the cards table.
Check indices of the cards_properties table.
Check indices of the calendarobjects_props table.
Check indices of the schedulingobjects table.
Check indices of the oc_properties table.
Check indices of the oc_jobs table.
Check indices of the oc_direct_edit table.
Check indices of the oc_preferences table.
Check indices of the oc_mounts table.
Check indices of the oc_systemtag_object_mapping table.
Done.
[command]
su -s /bin/bash apache -c “/usr/bin/php /u/www/nextcloud/occ fulltextsearch:index”
[result]
In PlatformService.php line 196:
Admin have not selected any IFullTextSearchPlatform
fulltextsearch:index [–output [OUTPUT]] [-r|–no-readline] [–]