The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 30.0.2.2
- Operating system and version (e.g., Ubuntu 24.04):
- Don’t know (infomaniak hosting)
- Web server and version (e.g, Apache 2.4.25):
- Don’t know
- Reverse proxy and version _(e.g. nginx 1.27.2)
- None
- PHP version (e.g, 8.3):
- 8.2
- Is this the first time you’ve seen this error? (Yes / No):
- yes
- When did this problem seem to first start?
- Not sure
- Installation method (e.g. AIO, NCP, Bare Metal/Archive, etc.)
- Infomaniak automated app installtion
- Are you using Cloudflare, mod_security, or similar? (Yes / No)
- No
Summary of the issue you are facing:
When connected to the web UI, I’m getting a “internal server error” and could not access the UI.
The Nextcloud Windows Client app works fine.
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
{"reqId":"Z0eOgrAOc0wrtuHVxnw6ugAAAVA","level":3,"time":"2024-11-27T21:26:26+00:00","remoteAddr":"2a01:cb15:546:9900:fd05:a0e2:d6d4:7c72","user":"steph","app":"index","method":"GET","url":"/","message":"Class \"OCA\\Files\\Controller\\AjaxController\" does not exist","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:133.0) Gecko/20100101 Firefox/133.0","version":"30.0.2.2","exception":{"Exception":"ReflectionException","Message":"Class \"OCA\\Files\\Controller\\AjaxController\" does not exist","Code":-1,"Trace":[{"file":"/home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/lib/private/Route/Router.php","line":450,"function":"__construct","class":"ReflectionClass","type":"->","args":["OCA\\Files\\Controller\\AjaxController"]},{"file":"/home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/lib/private/Route/Router.php","line":410,"function":"getAttributeRoutes","class":"OC\\Route\\Router","type":"->","args":["files"]},{"file":"/home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/lib/private/Route/Router.php","line":120,"function":"loadAttributeRoutes","class":"OC\\Route\\Router","type":"->","args":["files"]},{"file":"/home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/lib/private/Route/Router.php","line":260,"function":"loadRoutes","class":"OC\\Route\\Router","type":"->","args":[]},{"file":"/home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/lib/private/Route/Router.php","line":294,"function":"findMatchingRoute","class":"OC\\Route\\Router","type":"->","args":[""]},{"file":"/home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/lib/base.php","line":1003,"function":"match","class":"OC\\Route\\Router","type":"->","args":[""]},{"file":"/home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/index.php","line":24,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/lib/private/Route/Router.php","Line":450,"message":"Class \"OCA\\Files\\Controller\\AjaxController\" does not exist","exception":{},"CustomMessage":"Class \"OCA\\Files\\Controller\\AjaxController\" does not exist"}}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Network :
No error
Console :
Content-Security-Policy : Les paramètres de la page ont empêché l’exécution d’un script intégré (script-src-elem) car il enfreint la directive suivante : « script-src 'self' 'nonce-B0dP+crELj1xuHlKjTIihAOMEo5krBiuLDbwGxt4Z3A=' »
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
FastCGI: server "/home/clients/2abd043bdf1cac41ff8d0737a697984c/.config/apache/garage.arcadia-labs.com/.fpm/php5.external" stderr: #4 /home/cli...s/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/3rdparty/pimple/pimple/src/Pimple/Container.php(122): OC\\AppFramework\\Utility\\SimpleContainer->OC\\AppFramework\\Utility\\{closure}(Object(Pimple\\Container))
FastCGI: server "/home/clients/2abd043bdf1cac41ff8d0737a697984c/.config/apache/garage.arcadia-labs.com/.fpm/php5.external" stderr: #3 /home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/lib/private/AppFramework/Utility/SimpleContainer.php(120): Pimple\\Container->offsetGet('OC\\\\DB\\\\Connectio...')
FastCGI: server "/home/clients/2abd043bdf1cac41ff8d0737a697984c/.config/apache/garage.arcadia-labs.com/.fpm/php5.external" stderr: #2 /home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/3rdparty/pimple/pimple/src/Pimple/Container.php(122): OC\\AppFramework\\Utility\\SimpleContainer->OC\\AppFramework\\Utility\\{closure}(Object(Pimple\\Container))
FastCGI: server "/home/clients/2abd043bdf1cac41ff8d0737a697984c/.config/apache/garage.arcadia-labs.com/.fpm/php5.external" stderr: #1 /home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/lib/private/AppFramework/Utility/SimpleContainer.php(153): OC\\Server->OC\\{closure}(Object(OC\\Server))
FastCGI: server "/home/clients/2abd043bdf1cac41ff8d0737a697984c/.config/apache/garage.arcadia-labs.com/.fpm/php5.external" stderr: #0 /home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/lib/private/Server.php(820): OC\\DB\\ConnectionFactory->getConnection('mysql', Array)
FastCGI: server "/home/clients/2abd043bdf1cac41ff8d0737a697984c/.config/apache/garage.arcadia-labs.com/.fpm/php5.external" stderr: 1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/3rdparty/pear/pear-core-minimal/src:/home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/3rdparty/pear/pear_exception:/home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/apps') in /home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/lib/composer/composer/ClassLoader.php on line 576; PHP message: PHP Fatal error: Uncaught Error: Class "Doctrine\\Common\\EventManager" not found in /home/clients/2abd043bdf1cac41ff8d0737a697984c/sites/garage.arcadia-labs.com/lib/private/DB/ConnectionFactory.php:109
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"3n0lraroxk.preview.infomaniak.website",
"garage.arcadia-labs.com"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "30.0.2.2",
"overwrite.cli.url": "http:\/\/3n0lraroxk.preview.infomaniak.website",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "vvmj_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtpsecure": "ssl",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"loglevel": 2,
"maintenance": false,
"filelocking.enabled": true,
"theme": ""
}
}
Apps
Enabled:
- activity: 3.0.0
- app_api: 4.0.0
- bruteforcesettings: 3.0.0
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- nextcloud_announcements: 2.0.0
- notifications: 3.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- text: 4.1.0
- theming: 2.5.0
- twofactor_backupcodes: 1.19.0
- updatenotification: 1.20.0
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled:
- accessibility: 1.10.0
- admin_audit: 1.20.0
- cookbook: 0.11.2 (installed 0.11.2)
- encryption: 2.18.0
- files_external: 1.22.0
- files_rightclick: 1.6.0 (installed 1.6.0)
- files_videoplayer: 1.13.0
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- twofactor_totp: 12.0.0-dev
- user_ldap: 1.21.0