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Nextcloud Server version Nextcloud Hub 10 (31.0.9)
- Operating system and version Ubuntu 22
- Is this the first time you’ve seen this error? (Yes )
Summary of the issue you are facing:
I can’t Copy OR Move files in the nextcloud
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
NotFoundException /Administrator/إيمان سعيد/المذكرات بعد المراجعه والإعتماد
/home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Files/Node/LazyFolder.phpLine 138
OC\Files\Node\Root->get()
/home/nayef/web/sys.advo-ak.ae/public_html/apps/richdocuments/lib/Storage/SecureViewWrapper.phpLine 96
OC\Files\Node\LazyFolder->get()
/home/nayef/web/sys.advo-ak.ae/public_html/apps/richdocuments/lib/Storage/SecureViewWrapper.phpLine 109
OCA\Richdocuments\Storage\SecureViewWrapper->shouldSecure()
/home/nayef/web/sys.advo-ak.ae/public_html/apps/richdocuments/lib/Storage/SecureViewWrapper.phpLine 60
OCA\Richdocuments\Storage\SecureViewWrapper->checkSourceAndTarget()
/home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Files/View.phpLine 970
OCA\Richdocuments\Storage\SecureViewWrapper->copyFromStorage()
/home/nayef/web/sys.advo-ak.ae/public_html/apps/dav/lib/Connector/Sabre/Directory.phpLine 450
OC\Files\View->copy()
/home/nayef/web/sys.advo-ak.ae/public_html/3rdparty/sabre/dav/lib/DAV/Tree.phpLine 150
OCA\DAV\Connector\Sabre\Directory->copyInto()
/home/nayef/web/sys.advo-ak.ae/public_html/3rdparty/sabre/dav/lib/DAV/CorePlugin.phpLine 659
Sabre\DAV\Tree->copy()
/home/nayef/web/sys.advo-ak.ae/public_html/3rdparty/sabre/event/lib/WildcardEmitterTrait.phpLine 89
Sabre\DAV\CorePlugin->httpCopy()
/home/nayef/web/sys.advo-ak.ae/public_html/3rdparty/sabre/dav/lib/DAV/Server.phpLine 472
Sabre\DAV\Server->emit()
/home/nayef/web/sys.advo-ak.ae/public_html/apps/dav/lib/Connector/Sabre/Server.phpLine 49
Sabre\DAV\Server->invokeMethod()
/home/nayef/web/sys.advo-ak.ae/public_html/apps/dav/lib/Server.phpLine 401
OCA\DAV\Connector\Sabre\Server->start()
/home/nayef/web/sys.advo-ak.ae/public_html/apps/dav/appinfo/v2/remote.phpLine 21
OCA\DAV\Server->exec()
/home/nayef/web/sys.advo-ak.ae/public_html/remote.phpLine 145
undefinedundefinedrequire_once(
"/home/nayef/web/sys.advo-ak.ae/public_html/apps/dav/appinfo/v2/remote.php"
)
Raw log entry
{
"reqId": "2GPDzChRsEdYdPsUKnjg",
"level": 3,
"time": "2025-09-24T05:26:29+00:00",
"remoteAddr": "37.202.92.15",
"user": "Administrator",
"app": "webdav",
"method": "COPY",
"url": "/remote.php/dav/files/Administrator/%D8%A7%D9%84%D9%85%D8%B0%D9%83%D8%B1%D8%A7%D8%AA%20%D8%B9%D8%A7%D9%85%20(2)/%D8%A5%D9%8A%D9%85%D8%A7%D9%86%20%D8%B3%D8%B9%D9%8A%D8%AF/%D8%A7%D9%84%D9%85%D8%B0%D9%83%D8%B1%D8%A7%D8%AA%20%D8%A8%D8%B9%D8%AF%20%D8%A7%D9%84%D9%85%D8%B1%D8%A7%D8%AC%D8%B9%D9%87%20%D9%88%D8%A7%D9%84%D8%A5%D8%B9%D8%AA%D9%85%D8%A7%D8%AF/%D9%84%D8%A7%D8%A6%D8%AD%D8%A9%20%D8%B4%D8%A7%D8%B1%D8%AD%D8%A9%20%D8%A8%D8%A3%D8%B3%D8%A8%D8%A7%D8%A8%20%D8%A7%D9%84%D8%A7%D8%B3%D8%AA%D8%A6%D9%86%D8%A7%D9%81%20%D8%B1%D9%82%D9%85%203103-2025%20%D9%88%D8%A7%D9%84%D9%85%D8%AA%D9%87%D9%85%20%D9%81%D9%8A%D9%87%20%D8%A7%D8%A8%D8%B1%D8%A7%D9%87%D9%8A%D9%85%20%D8%A7%D8%B1%D8%B4%D9%8A%D8%AF%20%D8%A7%D9%84%D8%B4%D8%AD%D8%A7%D8%AF%D8%A7%D8%AA%20%D9%88%D8%A7%D9%84%D9%85%D8%AD%D8%AF%D8%AF%20%D9%84%D9%86%D8%B8%D8%B1%D9%87%D8%A7%20%D8%AC%D9%84%D8%B3%D8%A9%2011-9-2025.pdf",
"message": "/Administrator/إيمان سعيد/المذكرات بعد المراجعه والإعتماد",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:143.0) Gecko/20100101 Firefox/143.0",
"version": "31.0.9.1",
"exception": {
"Exception": "OCP\\Files\\NotFoundException",
"Message": "/Administrator/إيمان سعيد/المذكرات بعد المراجعه والإعتماد",
"Code": 0,
"Trace": [
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Files/Node/LazyFolder.php",
"line": 138,
"function": "get",
"class": "OC\\Files\\Node\\Root",
"type": "->"
},
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/apps/richdocuments/lib/Storage/SecureViewWrapper.php",
"line": 96,
"function": "get",
"class": "OC\\Files\\Node\\LazyFolder",
"type": "->"
},
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/apps/richdocuments/lib/Storage/SecureViewWrapper.php",
"line": 109,
"function": "shouldSecure",
"class": "OCA\\Richdocuments\\Storage\\SecureViewWrapper",
"type": "->"
},
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/apps/richdocuments/lib/Storage/SecureViewWrapper.php",
"line": 60,
"function": "checkSourceAndTarget",
"class": "OCA\\Richdocuments\\Storage\\SecureViewWrapper",
"type": "->"
},
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Files/View.php",
"line": 970,
"function": "copyFromStorage",
"class": "OCA\\Richdocuments\\Storage\\SecureViewWrapper",
"type": "->"
},
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/apps/dav/lib/Connector/Sabre/Directory.php",
"line": 450,
"function": "copy",
"class": "OC\\Files\\View",
"type": "->"
},
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/3rdparty/sabre/dav/lib/DAV/Tree.php",
"line": 150,
"function": "copyInto",
"class": "OCA\\DAV\\Connector\\Sabre\\Directory",
"type": "->"
},
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/3rdparty/sabre/dav/lib/DAV/CorePlugin.php",
"line": 659,
"function": "copy",
"class": "Sabre\\DAV\\Tree",
"type": "->"
},
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/3rdparty/sabre/event/lib/WildcardEmitterTrait.php",
"line": 89,
"function": "httpCopy",
"class": "Sabre\\DAV\\CorePlugin",
"type": "->"
},
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/3rdparty/sabre/dav/lib/DAV/Server.php",
"line": 472,
"function": "emit",
"class": "Sabre\\DAV\\Server",
"type": "->"
},
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/apps/dav/lib/Connector/Sabre/Server.php",
"line": 49,
"function": "invokeMethod",
"class": "Sabre\\DAV\\Server",
"type": "->"
},
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/apps/dav/lib/Server.php",
"line": 401,
"function": "start",
"class": "OCA\\DAV\\Connector\\Sabre\\Server",
"type": "->"
},
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/apps/dav/appinfo/v2/remote.php",
"line": 21,
"function": "exec",
"class": "OCA\\DAV\\Server",
"type": "->"
},
{
"file": "/home/nayef/web/sys.advo-ak.ae/public_html/remote.php",
"line": 145,
"args": [
"/home/nayef/web/sys.advo-ak.ae/public_html/apps/dav/appinfo/v2/remote.php"
],
"function": "require_once"
}
],
"File": "/home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Files/Node/Root.php",
"Line": 182,
"message": "/Administrator/إيمان سعيد/المذكرات بعد المراجعه والإعتماد",
"exception": [],
"CustomMessage": "/Administrator/إيمان سعيد/المذكرات بعد المراجعه والإعتماد"
},
"id": "68d3c49f946c9"
}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
No Logs in the browser
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
2025/09/21 02:32:02 [warn] 4135015#4135015: "ssl_stapling" ignored, host not found in OCSP responder "r3.o.lencr.org" in the certificate "/home/nayef/conf/web/1337x.cloud/ssl/1337x.cloud.pem"
2025/09/21 02:32:02 [warn] 4135015#4135015: "ssl_stapling" ignored, host not found in OCSP responder "r3.o.lencr.org" in the certificate "/home/admin/conf/web/admin.1337x.cloud/ssl/admin.1337x.cloud.pem"
2025/09/21 02:32:02 [warn] 4135015#4135015: "ssl_stapling" ignored, host not found in OCSP responder "r3.o.lencr.org" in the certificate "/home/nayef/conf/web/advo.1337x.cloud/ssl/advo.1337x.cloud.pem"
2025/09/21 02:32:02 [warn] 4135015#4135015: "ssl_stapling" ignored, host not found in OCSP responder "r11.o.lencr.org" in the certificate "/home/nayef/conf/web/collabora.advo-ak.ae/ssl/collabora.advo-ak.ae.pem"
2025/09/21 02:32:02 [warn] 4135015#4135015: "ssl_stapling" ignored, no OCSP responder URL in the certificate "/home/nayef/conf/web/sys.advo-ak.ae/ssl/sys.advo-ak.ae.pem"
2025/09/21 02:32:02 [warn] 4135015#4135015: "ssl_stapling" ignored, no OCSP responder URL in the certificate "/home/admin/conf/web/sys1panel.advo-ak.ae/ssl/sys1panel.advo-ak.ae.pem"
2025/09/22 02:32:02 [warn] 144582#144582: "ssl_stapling" ignored, host not found in OCSP responder "r3.o.lencr.org" in the certificate "/home/nayef/conf/web/1337x.cloud/ssl/1337x.cloud.pem"
2025/09/22 02:32:02 [warn] 144582#144582: "ssl_stapling" ignored, host not found in OCSP responder "r3.o.lencr.org" in the certificate "/home/admin/conf/web/admin.1337x.cloud/ssl/admin.1337x.cloud.pem"
2025/09/22 02:32:02 [warn] 144582#144582: "ssl_stapling" ignored, host not found in OCSP responder "r3.o.lencr.org" in the certificate "/home/nayef/conf/web/advo.1337x.cloud/ssl/advo.1337x.cloud.pem"
2025/09/22 02:32:02 [warn] 144582#144582: "ssl_stapling" ignored, host not found in OCSP responder "r11.o.lencr.org" in the certificate "/home/nayef/conf/web/collabora.advo-ak.ae/ssl/collabora.advo-ak.ae.pem"
2025/09/22 02:32:02 [warn] 144582#144582: "ssl_stapling" ignored, no OCSP responder URL in the certificate "/home/nayef/conf/web/sys.advo-ak.ae/ssl/sys.advo-ak.ae.pem"
2025/09/22 02:32:02 [warn] 144582#144582: "ssl_stapling" ignored, no OCSP responder URL in the certificate "/home/admin/conf/web/sys1panel.advo-ak.ae/ssl/sys1panel.advo-ak.ae.pem"
2025/09/23 02:32:02 [warn] 362805#362805: "ssl_stapling" ignored, host not found in OCSP responder "r3.o.lencr.org" in the certificate "/home/nayef/conf/web/1337x.cloud/ssl/1337x.cloud.pem"
2025/09/23 02:32:02 [warn] 362805#362805: "ssl_stapling" ignored, host not found in OCSP responder "r3.o.lencr.org" in the certificate "/home/admin/conf/web/admin.1337x.cloud/ssl/admin.1337x.cloud.pem"
2025/09/23 02:32:02 [warn] 362805#362805: "ssl_stapling" ignored, host not found in OCSP responder "r3.o.lencr.org" in the certificate "/home/nayef/conf/web/advo.1337x.cloud/ssl/advo.1337x.cloud.pem"
2025/09/23 02:32:02 [warn] 362805#362805: "ssl_stapling" ignored, host not found in OCSP responder "r11.o.lencr.org" in the certificate "/home/nayef/conf/web/collabora.advo-ak.ae/ssl/collabora.advo-ak.ae.pem"
2025/09/23 02:32:02 [warn] 362805#362805: "ssl_stapling" ignored, no OCSP responder URL in the certificate "/home/nayef/conf/web/sys.advo-ak.ae/ssl/sys.advo-ak.ae.pem"
2025/09/23 02:32:02 [warn] 362805#362805: "ssl_stapling" ignored, no OCSP responder URL in the certificate "/home/admin/conf/web/sys1panel.advo-ak.ae/ssl/sys1panel.advo-ak.ae.pem"
2025/09/24 02:32:02 [warn] 607955#607955: "ssl_stapling" ignored, host not found in OCSP responder "r3.o.lencr.org" in the certificate "/home/nayef/conf/web/1337x.cloud/ssl/1337x.cloud.pem"
2025/09/24 02:32:02 [warn] 607955#607955: "ssl_stapling" ignored, host not found in OCSP responder "r3.o.lencr.org" in the certificate "/home/admin/conf/web/admin.1337x.cloud/ssl/admin.1337x.cloud.pem"
2025/09/24 02:32:02 [warn] 607955#607955: "ssl_stapling" ignored, host not found in OCSP responder "r3.o.lencr.org" in the certificate "/home/nayef/conf/web/advo.1337x.cloud/ssl/advo.1337x.cloud.pem"
2025/09/24 02:32:02 [warn] 607955#607955: "ssl_stapling" ignored, host not found in OCSP responder "r11.o.lencr.org" in the certificate "/home/nayef/conf/web/collabora.advo-ak.ae/ssl/collabora.advo-ak.ae.pem"
2025/09/24 02:32:02 [warn] 607955#607955: "ssl_stapling" ignored, no OCSP responder URL in the certificate "/home/nayef/conf/web/sys.advo-ak.ae/ssl/sys.advo-ak.ae.pem"
2025/09/24 02:32:02 [warn] 607955#607955: "ssl_stapling" ignored, no OCSP responder URL in the certificate "/home/admin/conf/web/sys1panel.advo-ak.ae/ssl/sys1panel.advo-ak.ae.pem"
root@admin:/var/log/nginx#
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
<?php
$CONFIG = array (
'passwordsalt' => '$',
'secret' => '$',
'trusted_domains' =>
array (
0 => 'localhost',
2 => 'sys.advo-ak.ae',
),
'datadirectory' => '/home/nayef/web/sys.advo-ak.ae/public_html/data',
'dbtype' => 'mysql',
'version' => '31.0.9.1',
'overwrite.cli.url' => 'http://localhost',
'dbname' => '$',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '$',
'dbpassword' => '$',
'installed' => true,
'instanceid' => '$',
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'mail_smtpauth' => 1,
'mail_smtpname' => '$',
'mail_smtppassword' => '$',
'mail_smtphost' => 'mail.advo-ak.ae',
'mail_smtpport' => '465',
'mail_from_address' => 'noreply',
'mail_domain' => 'advo-ak.ae',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/var/run/redis/redis-server.sock',
'port' => 0,
'dbindex' => 0,
'password' => '$',
'timeout' => 1.5,
),
'app_install_overwrite' =>
array (
0 => 'admin_notifications',
1 => 'customproperties',
2 => 'talked',
3 => 'ransomware_protection',
4 => 'rainloop',
),
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'maintenance_window_start' => 1,
'default_phone_region' => 'AE',
);
The main problem is I can’t copy or move files in the system
APP LIST :
Enabled:
- activity: 4.0.0
- announcementcenter: 7.2.1
- app_api: 5.0.2
- appointments: 2.4.6
- bruteforcesettings: 4.0.0
- calendar: 5.5.5
- calendar_resource_management: 0.10.0
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.3.2
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.2
- event_update_notification: 2.6.1
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_accesscontrol: 2.0.1
- files_downloadactivity: 1.18.1
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- forms: 5.1.2
- groupfolders: 19.1.5
- limit_login_to_ip: 4.2.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- nextcloud_announcements: 3.0.0
- notes: 4.12.3
- notifications: 4.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- richdocuments: 8.7.5
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- spreed: 21.1.5
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- talked: 0.5.0
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- theming_customcss: 1.18.0
- twofactor_backupcodes: 1.20.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled:
- admin_audit: 1.21.0
- calendar_news: 1.1.15 (installed 1.1.15)
- certificate24: 0.3.4 (installed 0.3.4)
- encryption: 2.19.0 (installed 2.15.0)
- end_to_end_encryption: 1.16.1 (installed 1.16.1)
- epubviewer: 1.6.4 (installed 1.6.3)
- files_antivirus: 5.6.1 (installed 5.6.1)
- files_external: 1.23.0
- files_fulltextsearch: 30.0.0 (installed 30.0.0)
- files_rightclick: 0.15.1 (installed 1.6.0)
- mail: 4.0.3 (installed 4.0.3)
- phonetrack: 0.8.1 (installed 0.8.1)
- photos: 4.0.0 (installed 2.4.0)
- rainloop: 7.2.6 (installed 7.2.6)
- ransomware_protection: 1.14.0 (installed 1.14.0)
- snappymail: 2.38.2 (installed 2.38.2)
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- user_ldap: 1.22.0
root@admin:/home/nayef/web/sys.advo-ak.ae/public_html#
But the owner of the files (folders) can do it
I’m pretty sure I did the right config of the share folders permissions
and im using Team Folder also
Any help ?
this problem appear from 2 days ago.
thanks alot.