Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.3 RC1
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 24.04.3 LTS
- Web server and version (e.g, Apache 2.4.25):
don't know
- Reverse proxy and version _(e.g. nginx 1.27.2)
ngix
- PHP version (e.g, 8.3):
- 8.3
- Is this the first time you’ve seen this error? (Yes / No):
- yes
- When did this problem seem to first start?
after restore of Notes files
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
shared server / hosting
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
[Somehow all my NOTES files have been lost. Looks like an Android device, or PC, synchronized its empty content to the server after an update of the app.
(This is a guess, real root cause is unclear)
Anway, I did restore all my notes files back to data/username/files/notes. Finally the files are there, but not visible in the Notes GUI vi abrowser.
Google search brought up “php occ files:scan -all” as a command to fix this. It executed w/o errors.
At first things looked good, I was able to see and edit my Notes using Chrome.
However, when editing notes I get the message “editing session expired” every few seconds, and even worse, suddenly the content of all notes looks the same. Changing to another note doesn’t help, content remains (looks) the same. Clearing browser cache doesn’t help.
I have to close the browser and re-login, then it works for a while before showing same content for all notes again.
Looks like I screwed things up here.
Would be great if you guys have an easy fix for the dummy.
Thanks]
Steps to replicate it (hint: details matter!)
- see above
Log entries
Nextcloud
I am hesitating to paste the entire log file as the content of my Notes is clearly readable in the logs. If reqd. pls. point me to entries of relevance then I can extract and post.
PASTE HERE
Web Browser
Chrome
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
- activity: 4.0.0
- admin_audit: 1.21.0
- app_api: 5.0.2
- bruteforcesettings: 4.0.0
- calendar: 5.2.1
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.0.4
- dashboard: 7.11.0
- dav: 1.33.0
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- flow_notifications: 2.0.0
- groupfolders: 19.0.4
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- nextcloud_announcements: 3.0.0
- notes: 4.11.0
- notifications: 4.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0-dev.1
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled: - contactsinteraction: 1.12.0 (installed 1.10.0)
- encryption: 2.19.0
- files_external: 1.23.0
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- user_ldap: 1.22.0
- user_migration: 7.0.1 (installed 7.0.1)
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
