[details=“Support intro”]
- Nextcloud Server version (e.g., 29.x.x):
30.0.4
- Operating system and version (e.g., Ubuntu 24.04):
FreeBSD 14.2
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.62
- PHP version (e.g, 8.3):
8.3.15
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
After latest upgrade from 30.0.3
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
bare metal
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
Upon clicking on the CONTACTS icon, nothing happens. I used the lastest FF, WaterFox, LibreFox and Chromium (tried as well with new profile to avoid possible plugin issues).
Using a “non-supported browser” like PaleMoon or Basilisk, the contacts page gets displayed.
Steps to replicate it (hint: details matter!):
- Login to NC
- Click on CONTACTS icon
- see nothing
Log entries
Nextcloud
{"reqId":"GBqLfP7aAoNx3BYOGibD","level":0,"time":"2024-12-27T23:41:15+00:00","remoteAddr":"10.x.x.x","user":"XXXXXXXX","app":"contacts","method":"GET","url":"/nextcloud/index.php/apps/contacts/","message":"Could not find resource file \"/nextcloud/apps/contacts/css/contacts-index.css\"","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:133.0) Gecko/20100101 Firefox/133.0","version":"30.0.4.1","data":{"app":"contacts"}}
{"reqId":"8cVjfEnhcJkkiu3ZOo9L","level":0,"time":"2024-12-27T23:41:16+00:00","remoteAddr":"10.x.x.x","user":"XXXXXXXX","app":"dav","method":"GET","url":"/nextcloud/ocs/v2.php/apps/user_status/api/v1/user_status","message":"No status relevant events found, skipping calendar status change","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:133.0) Gecko/20100101 Firefox/133.0","version":"30.0.4.1","data":{"app":"dav","user":"XXXXXXXX"}}
{"reqId":"iFgVuBTrxi0kwwwkMkYm","level":0,"time":"2024-12-27T23:41:16+00:00","remoteAddr":"10.x.x.x","user":"XXXXXXXX","app":"dav","method":"PUT","url":"/nextcloud/ocs/v2.php/apps/user_status/api/v1/heartbeat?format=json","message":"No status relevant events found, skipping calendar status change","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:133.0) Gecko/20100101 Firefox/133.0","version":"30.0.4.1","data":{"app":"dav","user":"XXXXXXXX"}}
{"reqId":"ZPSefRjzthJ6ZCWo9QQw","level":3,"time":"2024-12-27T23:41:16+00:00","remoteAddr":"10.x.x.x","user":"XXXXXXXX","app":"index","method":"GET","url":"/nextcloud/index.php/avatar/XXXXXXXX/64?v=13","message":"Call to undefined function OC\\Avatar\\imagettfbbox() in file '/var/www/nextcloud/lib/private/Avatar/Avatar.php' line 193","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:133.0) Gecko/20100101 Firefox/133.0","version":"30.0.4.1","exception":{"Exception":"Exception","Message":"Call to undefined function OC\\Avatar\\imagettfbbox() in file '/var/www/nextcloud/lib/private/Avatar/Avatar.php' line 193","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OC\\Core\\Controller\\AvatarController"},"getAvatar"]},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OC\\Core\\Controller\\AvatarController","getAvatar",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"userId":"XXXXXXXX","size":"64","_route":"core.avatar.getavatar"}]},{"file":"/var/www/nextcloud/lib/base.php","line":1003,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/avatar/XXXXXXXX/64"]},{"file":"/var/www/nextcloud/index.php","line":31,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","Line":146,"Previous":{"Exception":"Error","Message":"Call to undefined function OC\\Avatar\\imagettfbbox()","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Avatar/Avatar.php","line":157,"function":"imageTTFCenter","class":"OC\\Avatar\\Avatar","type":"->","args":[{"__class__":"GdImage"},"G","/var/www/nextcloud/lib/private/Avatar/../../../core/fonts/NotoSans-Regular.ttf",409]},{"file":"/var/www/nextcloud/lib/private/Avatar/UserAvatar.php","line":205,"function":"generateAvatar","class":"OC\\Avatar\\Avatar","type":"->","args":["XXXXXXXX",1024,false]},{"file":"/var/www/nextcloud/core/Controller/AvatarController.php","line":135,"function":"getFile","class":"OC\\Avatar\\UserAvatar","type":"->","args":[64]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":208,"function":"getAvatar","class":"OC\\Core\\Controller\\AvatarController","type":"->","args":["XXXXXXXX",64,false]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":114,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OC\\Core\\Controller\\AvatarController"},"getAvatar"]},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OC\\Core\\Controller\\AvatarController"},"getAvatar"]},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OC\\Core\\Controller\\AvatarController","getAvatar",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"userId":"XXXXXXXX","size":"64","_route":"core.avatar.getavatar"}]},{"file":"/var/www/nextcloud/lib/base.php","line":1003,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/avatar/XXXXXXXX/64"]},{"file":"/var/www/nextcloud/index.php","line":31,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/nextcloud/lib/private/Avatar/Avatar.php","Line":193},"message":"Call to undefined function OC\\Avatar\\imagettfbbox() in file '/var/www/nextcloud/lib/private/Avatar/Avatar.php' line 193","exception":{},"CustomMessage":"Call to undefined function OC\\Avatar\\imagettfbbox() in file '/var/www/nextcloud/lib/private/Avatar/Avatar.php' line
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
The process control (PCNTL) extensions are required in case you want to interrupt long running commands - see https://www.php.net/manual/en/book.pcntl.php
Additionally the function 'pcntl_signal' and 'pcntl_signal_dispatch' need to be enabled in your php.ini.
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "30.0.4.1",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"theme": "",
"maintenance": false,
"forcessl": true,
"trusted_domains": [
"xxxxxxxx.co.uk",
"xxxxxxx.xxx",
"10.0.0.0",
"xxxxxxx"
],
"secret": "***REMOVED SENSITIVE VALUE***",
"appstore.experimental.enabled": false,
"appstore.enabled": false,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"loglevel": 0,
"trashbin_retention_obligation": "auto",
"htaccess.RewriteBase": "\/nextcloud",
"proxy": "http:\/\/xxxxx.xxx:8000",
"overwrite.cli.url": "https:\/\/xxxxxxxx.xxx\/nextcloud",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_smtpport": "25",
"app_install_overwrite": [
"joplin",
"dashboard",
"files_antivirus",
"ransomware_protection"
],
"updater.release.channel": "stable",
"default_phone_region": "44"
}
}
Apps
Enabled:
- activity: 3.0.0
- admin_audit: 1.20.0
- app_api: 4.0.3
- bruteforcesettings: 3.0.0
- calendar: 5.0.8
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contacts: 6.1.2
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- mail: 4.1.1
- nextcloud_announcements: 2.0.0
- notifications: 3.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- support: 2.0.0
- systemtags: 1.20.0
- text: 4.1.0
- theming: 2.5.0
- twofactor_backupcodes: 1.19.0
- updatenotification: 1.20.0
- user_status: 1.10.0
- viewer: 3.0.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled: - circles: 30.0.0 (installed 22.1.0)
- encryption: 2.18.0 (installed 2.6.0)
- files_external: 1.22.0
- firstrunwizard: 3.0.0 (installed 2.10.0)
- survey_client: 2.0.0 (installed 1.8.0)
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- twofactor_totp: 12.0.0-dev
- user_ldap: 1.21.0
- weather_status: 1.10.0 (installed 1.0.0)