Hey @limurien welcome back,
not sure what this means, but if you have a hosting contract, consider contacting your hosting support. we donât sell anything here, so being a âbuyerâ is like being a âuserâ 
please complete Support template. Please use this when you request support as we have no idea of your installation or setup or hoster.
The community forum is a community of volunteer enthusiasts helping and supporting fellow enthusiasts. The community has a huge knowledge base and there are some very clued up folks in the community who gladly share their knowledge and expertise in the spirit of open source.