The Basics
Nextcloud Server version (e.g., 29.x.x):
28.0.5
Operating system and version (e.g., Ubuntu 24.04):
Linux kernel 5.14.0-427.31.1.el9_4.x86_64
Web server and version (e.g, Apache 2.4.25):
Apache 2.4.62
Reverse proxy and version _(e.g. nginx 1.27.2)
Unknown, but I can ask.
PHP version (e.g, 8.3):
8.1
Is this the first time you’ve seen this error? (Yes / No):
No
When did this problem seem to first start?
With every attempt to upgrade from 28.0.5
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Softaculous
Are you using CloudfIare, mod_security, or similar? (Yes / No)
Unknown, but I can find out.
Summary of the issue you are facing:
The updater from version 28.0.5 to 28.0.14 gets to the backup step and stop, complaining:
Create backup
Parsing response failed.
Request Timeout
This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase 'Connection Timeout'.
If I’ve understood the problem then I think I’m looking for a way to extent the time limit for the script.
My hosting service (chosting.dk) has pointed me to edit .htaccess and remove the time limit for the script that’s timing out. So here’s my problem, which script should I point to and which .htaccess file should I edit? There is both an .htaccess file in /public_html and in /public_html/ncstage. I’ve tried with both using the edit below both specific to the /updater/index.php script and as a wildcard.
<IfModule Litespeed>
RewriteEngine On
RewriteRule /ncstage/updater/index.php - [E=noabort:1, E=noconntimeout:1]
# RewriteRule .* - [E=noabort:1, E=noconntimeout:1]
</IfModule>
Steps to replicate it (hint: details matter!):
Every try to update from 28.0.5
Log entries
Nextcloud
There are no log entries generated during these attempts to upgrade
Web Browser
unlikely cause
Web server / Reverse Proxy
I have no directory called ńginx
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '[REDACTED]',
'passwordsalt' => '[REDACTED]',
'secret' => '[REDACTED]',
'trusted_domains' =>
array (
0 => '[REDACTED]',
),
'datadirectory' => '/home/[REDACTED]/ncstagedata',
'dbtype' => 'mysql',
'version' => '28.0.5.1',
'overwrite.cli.url' => 'https://[REDACTED]',
'dbname' => '[REDACTED]',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => '[REDACTED]',
'dbpassword' => '[REDACTED]',
'installed' => true,
'maintenance' => false,
'trashbin_retention_obligation' => '28, 28',
'default_phone_region' => 'DK',
'logfile' => '/var/log/nextcloud.log',
'theme' => '',
'loglevel' => 2,
'mail_from_address' => '[REDACTED]',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'gmail.com',
'mail_smtpsecure' => 'tls',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.[REDACTED].com',
'mail_smtpport' => '587',
'mail_smtpname' => '[REDACTED]',
'mail_smtppassword' => '[REDACTED]',
'updater.secret' => '[REDACTED]',
);
Apps
Nothing non-standard. Not sure how to get a proper list.
In conclusion
Thanks for getting this far, any help i appreciated. Let me know if I’ve missed anything out or if there’s somewhere I sould have been able to look up the solution.
