Concern on talk

ℹ️ Support
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1

Template :
Nextcloud Server version (e.g., 29.x.x): 32.0.0.13
Operating system and version (e.g., Ubuntu 24.04): Debian 12
Web server and version (e.g, Apache 2.4.25): Apache/2.4.65
Reverse proxy and version _(e.g. nginx 1.27.2): NA
PHP version (e.g, 8.3): PHP 8.2.29
Is this the first time you’ve seen this error? Yes
When did this problem seem to first start? NA
Installation method lxc
Are you using Cloudflare, mod_security, or similar? NO, nginx proxy manager

Hello,

I’m having a problem with Talk. I created a user named “Mathis” and added him to a Talk group chat, but he can’t see the images sent before the user was created. He only sees the message "“User_name"Shared a file that is no longer available.” He can see all the messages he wrote, though, and he can see the images sent afterward.

The problem only occurs if the user is named Mathis. If I create another account, there’s no problem; he sees all the images. I’ve already deleted the Mathis account several times, but it doesn’t change anything.

Thanks in advance, I don’t know what to do anymore :smiley:

2

That sounds very weird :sweat_smile: is Mathis the userid? which Talk version are you using?
Also you want to update to a version that is not EOL :wink:

1 Like
3

Indeed, it’s very strange, I create any other user and there’s no problem, but if I create the user “Mathis” then I have the problem.

I can definitely upgrade :wink:

32.0.3 now, same problem

Capture d’écran 2026-01-14 161938
Capture d’écran 2026-01-14 161938583×577 44.7 KB

“Ronan shared a file that is no longer available.”

Same discussion another user :

Capture d’écran 2026-01-14 162426
Capture d’écran 2026-01-14 162426569×968 25.3 KB

4

The problem only occurs if the user is named Mathis. If I create another account, there’s no problem; he sees all the images. I’ve already deleted the Mathis account several times, but it doesn’t change anything.

Does it happen for all variations like mathis, Mathis1, 1Mathis, fooMathis, and Mathisbar?

Can you post your config (occ config:list system) and app state (occ app:list) for completeness too?

5

sudo -u www-data php occ config:list system
{
“system”: {
“instanceid”: “REMOVED SENSITIVE VALUE”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“192.168.1.72”,
“XXXXXcloud.fr”
],
“trusted_proxies”: “REMOVED SENSITIVE VALUE”,
“overwrite.cli.url”: “http://192.168.1.72”,
“overwriteprotocol”: “https”,
“forwarded_for_headers”: [
“HTTP_X_FORWARDED_FOR”
],
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “mysql”,
“version”: “32.0.3.2”,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbport”: “”,
“dbtableprefix”: “oc_”,
“mysql.utf8mb4”: true,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“installed”: true,
“maintenance_window_start”: 3,
“maintenance”: false,
“memcache.local”: “\OC\Memcache\Redis”,
“memcache.locking”: “\OC\Memcache\Redis”,
“redis”: {
“host”: “REMOVED SENSITIVE VALUE”,
“port”: 6379,
“timeout”: 0,
“password”: “REMOVED SENSITIVE VALUE”
},
“default_phone_region”: “FR”,
“enabledPreviewProviders”: [
“OC\Preview\PNG”,
“OC\Preview\JPEG”,
“OC\Preview\GIF”,
“OC\Preview\BMP”,
“OC\Preview\XBitmap”,
“OC\Preview\Movie”,
“OC\Preview\MP3”,
“OC\Preview\TXT”
],
“app_install_overwrite”: [
“messagevault”
],
“updater.secret”: “REMOVED SENSITIVE VALUE”,
“theme”: “”,
“loglevel”: 2,
“preview_max_x”: 2048,
“preview_max_y”: 2048
}
}

///////////////////////////

sudo -u www-data php occ app:list
Enabled:

  • activity: 5.0.0-dev.0
  • app_api: 32.0.0
  • bruteforcesettings: 5.0.0-dev.0
  • calendar: 6.1.4
  • cloud_federation_api: 1.16.0
  • comments: 1.22.0
  • contacts: 8.2.1
  • contactsinteraction: 1.13.1
  • dashboard: 7.12.0
  • dav: 1.34.2
  • federatedfilesharing: 1.22.0
  • federation: 1.22.0
  • files: 2.4.0
  • files_downloadlimit: 5.0.0-dev.0
  • files_pdfviewer: 5.0.0-dev.0
  • files_reminders: 1.5.0
  • files_sharing: 1.24.1
  • files_trashbin: 1.22.0
  • files_versions: 1.25.0
  • firstrunwizard: 5.0.0-dev.0
  • logreader: 5.0.0-dev.0
  • lookup_server_connector: 1.20.0
  • nextcloud_announcements: 4.0.0-dev.0
  • notes: 4.12.4
  • notifications: 5.0.0-dev.0
  • oauth2: 1.20.0
  • password_policy: 4.0.0-dev.0
  • photos: 5.0.0-dev.1
  • previewgenerator: 5.11.0
  • privacy: 4.0.0-dev.0
  • profile: 1.1.0
  • provisioning_api: 1.22.0
  • recommendations: 5.0.0-dev.0
  • related_resources: 3.0.0-dev.0
  • richdocuments: 9.0.2
  • serverinfo: 4.0.0-dev.0
  • settings: 1.15.1
  • sharebymail: 1.22.0
  • spreed: 22.0.7
  • support: 4.0.0-dev.0
  • survey_client: 4.0.0-dev.0
  • systemtags: 1.22.0
  • text: 6.0.1
  • theming: 2.7.0
  • twofactor_backupcodes: 1.21.0
  • updatenotification: 1.22.0
  • user_status: 1.12.0
  • viewer: 5.0.0-dev.0
  • weather_status: 1.12.0
  • webhook_listeners: 1.3.0
  • workflowengine: 2.14.0
    Disabled:
  • admin_audit: 1.22.0
  • circles: 32.0.0 (installed 32.0.0)
  • encryption: 2.20.0
  • files_external: 1.24.0
  • messagevault: 1.0.3 (installed 1.0.3)
  • suspicious_login: 10.0.0-dev.0
  • twofactor_nextcloud_notification: 6.0.0-dev.0
  • twofactor_totp: 14.0.0
  • user_ldap: 1.23.0

No problem with Mathis1 etc… just Mathis.

If I delete Mathis to redo it, it’s the same: sudo -u www-data php occ user:delete Mathis

I don’t know what else to do…

I tried completely deleting the Mathis account using sudo -u www-data php occ user:delete Mathis.

But I still have the same problem when I recreate it.

Thank you very much for your help.