Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
Array ( )
</details>
<details><summary>List of activated apps</summary>
Enabled:
- accessibility: 1.10.0
- activity: 2.16.0
- breezedark: 24.0.2
- calendar: 3.5.2
- circles: 24.0.1
- cloud_federation_api: 1.7.0
- comments: 1.14.0
- contactsinteraction: 1.5.0
- dashboard: 7.4.0
- dav: 1.22.0
- deck: 1.7.3
- federatedfilesharing: 1.14.0
- federation: 1.14.0
- files: 1.19.0
- files_automatedtagging: 1.14.0
- files_pdfviewer: 2.5.0
- files_rightclick: 1.3.0
- files_sharing: 1.16.2
- files_trashbin: 1.14.0
- files_versions: 1.17.0
- files_videoplayer: 1.13.0
- firstrunwizard: 2.13.0
- flow_notifications: 1.4.0
- groupfolders: 12.0.2
- jitsi: 0.15.0
- logreader: 2.9.0
- lookup_server_connector: 1.12.0
- nextcloud_announcements: 1.13.0
- notifications: 2.12.1
- notify_push: 0.5.0
- oauth2: 1.12.0
- password_policy: 1.14.0
- photos: 1.6.0
- privacy: 1.8.0
- provisioning_api: 1.14.0
- recommendations: 1.3.0
- serverinfo_hetzner: 1.16.0
- settings: 1.6.0
- sharebymail: 1.14.0
- spreed: 14.0.6
- support: 1.7.0
- survey_client: 1.12.0
- systemtags: 1.14.0
- text: 3.5.1
- theming: 1.15.0
- twofactor_backupcodes: 1.13.0
- updatenotification: 1.14.0
- user_status: 1.4.0
- viewer: 1.8.0
- weather_status: 1.4.0
- workflowengine: 2.6.0
Disabled: - admin_audit
- encryption
- files_external
- user_ldap
</details>
<details><summary>Configuration (config/config.php)</summary>
{
“skeletondirectory”: “/var/www/html/themes/hetzner/skeleton”,
“simpleSignUpLink.shown”: false,
“memcache.local”: “\OC\Memcache\APCu”,
“appstoreurl”: “https://apps.your-storageshare.de”,
“apps_paths”: [
{
“path”: “/var/www/html/apps”,
“url”: “/apps”,
“writable”: false
},
{
“path”: “/var/www/html/custom_apps”,
“url”: “/custom_apps”,
“writable”: true
}
],
“files_external_allow_create_new_local”: false,
“loglevel”: 2,
“log_type”: “syslog”,
“updatechecker”: false,
“updater.server.url”: “https://updates.your-storageshare.de”,
“updater.release.channel”: “stable”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“nx30641.your-storageshare.de”,
“nextcloud.balthasarspeyr.org”
],
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “mysql”,
“version”: “24.0.7.1”,
“overwrite.cli.url”: “https://nx30641.your-storageshare.de”,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbport”: “”,
“dbtableprefix”: “oc_”,
“mysql.utf8mb4”: true,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“installed”: true,
“instanceid”: “REMOVED SENSITIVE VALUE”,
“default_language”: “en”,
“default_locale”: “en”,
“default_phone_region”: “US”,
“mail_smtpmode”: “smtp”,
“mail_smtpauthtype”: “LOGIN”,
“mail_smtphost”: “REMOVED SENSITIVE VALUE”,
“mail_from_address”: “REMOVED SENSITIVE VALUE”,
“mail_domain”: “REMOVED SENSITIVE VALUE”,
“syslog_tag”: “nextcloud-nx30641”,
“upgrade.disable-web”: true,
“theme”: “hetzner”,
“templatedirectory”: “/var/www/html/core/skeleton/Templates/”,
“enabledPreviewProviders”: [
“OC\Preview\PNG”,
“OC\Preview\JPEG”,
“OC\Preview\GIF”,
“OC\Preview\BMP”,
“OC\Preview\XBitmap”,
“OC\Preview\MP3”,
“OC\Preview\TXT”,
“OC\Preview\MarkDown”,
“OC\Preview\OpenDocument”,
“OC\Preview\Krita”,
“OC\Preview\HEIC”
],
“redis”: {
“host”: “REMOVED SENSITIVE VALUE”,
“port”: “6379”,
“timeout”: “1.5”,
“dbindex”: “0”
},
“filelocking.enabled”: true,
“memcache.locking”: “\OC\Memcache\Redis”,
“memcache.distributed”: “\OC\Memcache\Redis”,
“maintenance”: false
}
</details>
**Cron Configuration:** Array ( [backgroundjobs_mode] => cron [lastcron] => 1669834803 )
**External storages:** files_external is disabled
**Encryption:** no
**User-backends:**
* OC\User\Database
**Talk configuration:**
STUN servers
* no custom server configured
TURN servers
* no custom server configured
Signaling servers (mode: default):
* no custom server configured
**Browser:** Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 24.0.5): 24.0.7.1
Operating system and version (eg, Ubuntu 20.04): Linux 5.4.0-124-generic #140-Ubuntu SMP Thu Aug 4 02:23:37 UTC 2022 x86_64
Apache or nginx version (eg, Apache 2.4.25): nginx/1.18.0 (fpm-fcgi)
PHP version (eg, 7.4): 8.0.25
The issue you are facing:
When a comment in a Deck card has a mention, i.e. @user the comment once posted cannot be modified. Instead, if there is no mention, it can be modified.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
-
Make a comment in a Deck card with a mention to a user i.e. @John
-
Save it or hit enter
-
Now click on the three dots and choose ´update´
-
Modify and Save it or hit enter, it won’t do it.
-
you can either click on the X above the comment to discard your changes and go back to what it was before modification or delete the mention (@john) and then you are allowed to save your changes.
I have no access to logs sorry.