Support intro
Sorry to hear you’re facing problems. 
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Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 31.0.10
- Operating system and version (e.g., Ubuntu 24.04):
ubuntu 24.04
- Web server and version (e.g, Apache 2.4.25):
apche2.4.25
- Reverse proxy and version _(e.g. nginx 1.27.2)
nginx NPM
- PHP version (e.g, 8.3):
8.3
- Is this the first time you’ve seen this error? (Yes / No):
YES
- When did this problem seem to first start?
Recent NextCloud Office update
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
VM
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Built in Code Server Collabora Online stops working after an arbitrary amount of time for example 24 hours or so. Rebooting host brings it back into working order, restarting apache2 or php does not work to bring it back into a working state. What component needs to be bounced to fix this issue?
Steps to replicate it (hint: details matter!):
- wait
root@nextcloud:/var/www/nextcloud/data# ~/occ.sh config:list system
{
“system”: {
“instanceid”: “***REMOVED SENSITIVE VALUE***”,
“passwordsalt”: “***REMOVED SENSITIVE VALUE***”,
“secret”: “***REMOVED SENSITIVE VALUE***”,
“trusted_domains”: [
“nextcloud.local.com”,
“nextcloudonline.duckdns.org”,
“192.168.0.50”,
“localhost”
],
“datadirectory”: “***REMOVED SENSITIVE VALUE***”,
“dbtype”: “mysql”,
“version”: “31.0.10.2”,
“overwrite.cli.url”: “https:\/\/nextcloudonline.duckdns.org”,
“overwriteprotocol”: “https”,
“dbname”: “***REMOVED SENSITIVE VALUE***”,
“dbhost”: “***REMOVED SENSITIVE VALUE***”,
“dbport”: “”,
“dbtableprefix”: “oc_”,
“mysql.utf8mb4”: true,
“filelocking.enabled”: true,
“dbuser”: “***REMOVED SENSITIVE VALUE***”,
“dbpassword”: “***REMOVED SENSITIVE VALUE***”,
“installed”: true,
“default_phone_region”: “US”,
“htaccess.RewriteBase”: “\/”,
“session_lifetime”: 300,
“session_keepalive”: true,
“files.chunked_upload.max_size”: 52428800,
“files.chunked_upload.max_parallel_count”: 5,
“maintenance_window_start”: 5,
“remember_login_cookie_lifetime”: 0,
“auto_logout”: true,
“memcache.local”: “\\OC\\Memcache\\Redis”,
“memcache.distributed”: “\\OC\\Memcache\\Redis”,
“memcache.locking”: “\\OC\\Memcache\\Redis”,
“redis”: {
“host”: “***REMOVED SENSITIVE VALUE***”,
“port”: 6379
},
“enable_previews”: true,
“enabledPreviewProviders”: [
“OC\\Preview\\TXT”,
“OC\\Preview\\MarkDown”,
“OC\\Preview\\OpenDocument”,
“OC\\Preview\\PDF”,
“OC\\Preview\\MSOffice2003”,
“OC\\Preview\\MSOfficeDoc”,
“OC\\Preview\\Image”,
“OC\\Preview\\Photoshop”,
“OC\\Preview\\TIFF”,
“OC\\Preview\\SVG”,
“OC\\Preview\\Font”,
“OC\\Preview\\MP3”,
“OC\\Preview\\Movie”,
“OC\\Preview\\MKV”,
“OC\\Preview\\MP4”,
“OC\\Preview\\AVI”
],
“preview_ffmpeg_path”: “\/usr\/bin\/ffmpeg”,
“mail_smtpmode”: “smtp”,
“mail_sendmailmode”: “smtp”,
“mail_smtpport”: “587”,
“mail_smtphost”: “***REMOVED SENSITIVE VALUE***”,
“maintenance”: false,
“twofactor_enforced”: “true”,
“twofactor_enforced_groups”: [
“admin”,
“users”
],
“twofactor_enforced_excluded_groups”: ,
“mail_from_address”: “***REMOVED SENSITIVE VALUE***”,
“mail_domain”: “***REMOVED SENSITIVE VALUE***”,
“trusted_proxies”: “***REMOVED SENSITIVE VALUE***”,
“theme”: “”,
“loglevel”: 0,
“defaultapp”: “dashboard,files”,
“data-fingerprint”: “47b1b30117c26f92c1f0408ead6a07b6”,
“updater.release.channel”: “stable”,
“mail_smtpauth”: 1,
“mail_smtpname”: “***REMOVED SENSITIVE VALUE***”,
“mail_smtppassword”: “***REMOVED SENSITIVE VALUE***”,
“app_install_overwrite”:
}
}