Support intro
Sorry to hear you’re facing problems. 
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Getting help
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Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 30.0.5
- Operating system and version (e.g., Ubuntu 24.04):
- archlinux
- Web server and version (e.g, Apache 2.4.25):
- Apache 2.4.62
- Reverse proxy and version _(e.g. nginx 1.27.2)
- N.A.
- PHP version (e.g, 8.3):
- 8.3.15
- Is this the first time you’ve seen this error? (Yes / No):
- Yes, but this is not really an error
- When did this problem seem to first start?
- today
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- via package manager of the distro (pacman)
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
replace me
Summary of the issue you are facing:
[…]
I have tried to use Collabora. I installed both built-il and stand alone server, but when I tried run one, opening a .doc file took forever, and when I tried to run the other, nextcloud crashed (I had to restart php-fpm to be able to reconnect to the server). Now, I disabled the built-in server and stand alone server, went to the setting page for Office, and found out that I was using the stand-alone server !
Collabora Online Development Edition 24.04.11.2 b6712dc6c4
URL used by the browser: myurl
Nextcloud URL used by Collabora: myurl
(Determined from the browser URL)
However, the collabora server isn’t running
systemctl status coolwsd
× coolwsd.service - Collabora Online WebSocket Daemon
Loaded: loaded (/usr/lib/systemd/system/coolwsd.service; enabled; preset: >
Active: failed (Result: core-dump) since Sun 2025-02-09 11:31:20 CET; 2h 2>
Duration: 39.255s
Invocation: f19d6bfb3c2547e5938073948e0231be
Process: 1516556 ExecStart=/usr/bin/coolwsd --version --o:sys_template_path>
Main PID: 1516556 (code=dumped, signal=ABRT)
Mem peak: 104M
CPU: 1.581s
I can edit documents, so my nextcloud must be connecting a collabora server, how can I tell which one ?
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
{“reqId”:“A99CUM5FwzEsNZ78GrwW”,“level”:0,“time”:“2025-02-09T09:55:58+00:00”,“re
moteAddr”:“192.168.1.1”,“user”:“–”,“app”:“webdav”,“method”:“PROPFIND”,“url”:“/r
emote.php/webdav”,“message”:“No ‘Authorization: Basic’ header found. Either the
client didn’t send one, or the server is misconfigured, No ‘Authorization: Beare
r’ header found. Either the client didn’t send one, or the server is mis-configu
red”,“userAgent”:“Nextcloud Server Crawler”,“version”:“30.0.5.1”,“exception”:{“E
xception”:“Sabre\DAV\Exception\NotAuthenticated”,“Message”:“No ‘Authorization
: Basic’ header found. Either the client didn’t send one, or the server is misco
nfigured, No ‘Authorization: Bearer’ header found. Either the client didn’t send
one, or the server is mis-configured”,“Code”:0,“Trace”:[{“file”:“/usr/share/web
apps/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php”,“line”:89,“fun
ction”:“beforeMethod”,“class”:“Sabre\DAV\Auth\Plugin”,“type”:“->”},{“file”:“/
usr/share/webapps/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php”,“line”:456,“f
unction”:“emit”,“class”:“Sabre\DAV\Server”,“type”:“->”},{“file”:“/usr/share/we
bapps/nextcloud/apps/dav/lib/Connector/Sabre/Server.php”,“line”:43,“function”:“i
nvokeMethod”,“class”:“Sabre\DAV\Server”,“type”:“->”},{“file”:“/usr/share/webap
ps/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php”,“line”:321,“function”:“start
“,“class”:“OCA\DAV\Connector\Sabre\Server”,“type”:”->”},{“file”:“/usr/share/
webapps/nextcloud/apps/dav/appinfo/v1/webdav.php”,“line”:65,“function”:“exec”,“c
lass”:“Sabre\DAV\Server”,“type”:“->”},{“file”:“/usr/share/webapps/nextcloud/re
mote.php”,“line”:146,“args”:[“/usr/share/webapps/nextcloud/apps/dav/appinfo/v1/w
ebdav.php”],“function”:“require_once”}],“File”:“/usr/share/webapps/nextcloud/3rd
party/sabre/dav/lib/DAV/Auth/Plugin.php”,“Line”:152,“message”:“No ‘Authorization
: Basic’ header found. Either the client didn’t send one, or the server is misco
nfigured, No ‘Authorization: Bearer’ header found. Either the client didn’t send
one, or the server is mis-configured”,“exception”:{},“CustomMessage”:“No ‘Autho
rization: Basic’ header found. Either the client didn’t send one, or the server
is misconfigured, No ‘Authorization: Bearer’ header found. Either the client did
n’t send one, or the server is mis-configured”}}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
{
“system”: {
“appstoreenabled”: “false”,
“instanceid”: “REMOVED SENSITIVE VALUE”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“stone.local”,
(url removed)
],
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“apps_paths”: [
{
“path”: “/usr/share/webapps/nextcloud/apps”,
“url”: “/apps”,
“writable”: false
},
{
“path”: “/var/lib/nextcloud/apps”,
“url”: “/wapps”,
“writable”: true
}
],
“overwrite.cli.url”: “http://stone.local/nextcloud”,
“dbtype”: “mysql”,
“version”: “30.0.5.1”,
“installed”: true,
“simpleSignUpLink.shown”: false,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“theme”: “”,
“loglevel”: 0,
“defaultapp”: “apporder”,
“app_install_overwrite”: [
“admin_notifications”,
“piwik”,
“tasks”,
“mindmaps”,
“spgverein”,
“documents”,
“spreed”,
“event_update_notification”,
“dropit”,
“ownpad”,
“polls”,
“dashboard”,
“theming_customcss”,
“apporder”,
“contacts”,
“richdocuments”
],
“memcache.local”: “\OC\Memcache\APCu”,
“has_rebuilt_cache”: true,
“mysql.utf8mb4”: true,
“share_folder”: “/AFolderForSharedFilesByOthers”,
“maintenance”: false,
“mail_smtpmode”: “sendmail”,
“mail_sendmailmode”: “smtp”,
“filelocking.enabled”: true,
“memcache.locking”: “\OC\Memcache\Redis”,
“has_rebuilt_cache”: true,
“mysql.utf8mb4”: true,
“share_folder”: “/AFolderForSharedFilesByOthers”,
“maintenance”: false,
“mail_smtpmode”: “sendmail”,
“mail_sendmailmode”: “smtp”,
“filelocking.enabled”: true,
“memcache.locking”: “\OC\Memcache\Redis”,
“redis”: {
“host”: “REMOVED SENSITIVE VALUE”,
“port”: 6379,
“timeout”: 0
}
}
}
Apps
The output of occ app:list (if possible).
Enabled:
-
activity: 3.0.0
-
admin_audit: 1.20.0
-
announcementcenter: 7.1.0
-
app_api: 4.0.5
-
bruteforcesettings: 3.0.0
-
calendar: 5.0.9
-
circles: 30.0.0
-
cloud_federation_api: 1.13.0
-
comments: 1.20.1
-
contacts: 6.1.3
-
contactsinteraction: 1.11.0
-
dashboard: 7.10.0
-
dav: 1.31.1
-
deck: 1.14.3
-
event_update_notification: 2.5.0
-
federatedfilesharing: 1.20.0
-
federation: 1.20.0 - files: 2.2.0
-
files_downloadlimit: 3.0.0
-
files_pdfviewer: 3.0.0
-
files_reminders: 1.3.0
-
files_sharing: 1.22.0
-
files_trashbin: 1.20.1
-
files_versions: 1.23.0
-
firstrunwizard: 3.0.0
-
logreader: 3.0.0
-
lookup_server_connector: 1.18.0
-
mail: 4.1.2
-
nextcloud_announcements: 2.0.0
-
notes: 4.11.0
-
notifications: 3.0.0
-
oauth2: 1.18.1
-
ownpad: 0.12.0 - related_resources: 1.5.0
-
richdocuments: 8.5.3
-
serverinfo: 2.0.0
-
settings: 1.13.0
-
sharebymail: 1.20.0
-
spreed: 20.1.3
-
support: 2.0.0
-
survey_client: 2.0.0
-
systemtags: 1.20.0
-
tasks: 0.16.1
-
text: 4.1.0
-
theming: 2.5.0
-
theming_customcss: 1.18.0
-
twofactor_backupcodes: 1.19.0
-
updatenotification: 1.20.0
-
user_status: 1.10.0
-
viewer: 3.0.0
-
weather_status: 1.10.0
-
webhook_listeners: 1.1.0-dev
-
workflowengine: 2.12.0
Disabled: -
admin_notifications: 1.0.2 (installed 1.0.2) - apporder: 0.15.0 (installed 0.15.0)
-
carnet: 0.25.6 (installed 0.25.2)
-
documents: 0.16.0 (installed 0.16.0)
-
dropit: 0.4.0 (installed 0.4.0)
-
encryption: 2.18.0 (installed 2.13.0)
-
external: 5.5.2 (installed 5.5.2)
-
files_external: 1.22.0 (installed 1.16.1)
-
mindmaps: 0.1.0 (installed 0.1.0)
-
piwik: 0.13.0 (installed 0.13.0)
-
quicknotes: 0.8.23 (installed 0.8.22)
-
richdocumentscode: 24.4.1103 (installed 24.4.1103)
-
suspicious_login: 8.0.0
-
twofactor_nextcloud_notification: 4.0.0
-
twofactor_totp: 12.0.0-dev
-
user_ldap: 1.21.0
-
password_policy: 2.0.0
-
photos: 3.0.2
-
polls: 7.2.9
-
privacy: 2.0.0
-
provisioning_api: 1.20.0
-
recommendations: 3.0.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
